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BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

Medford, MA

4.5
98 Reviews
Call Service Center (617) 765-1385

98 Reviews of BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

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February 04, 2022

Jose never fails to go above and beyond! My Dealership and service center for life!!!! More

by Billy.A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica , Jose Grullon, Brad Viglioni
Report | Print
Feb 07, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the support, Billy! We're so glad that Jose continues to earn your loyal business and we look forward to your next visit with us here at Herb Chambers BMW Certified Pre-Owned Medford!

January 29, 2022

Good work, fast and very efficient service.Coupons offer Good work, fast and very efficient service. Coupons offer by the BMW of Medford, are good incentives. More

by cleverson
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brad Viglioni
Report | Print
Feb 01, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for sharing your experience! Your business is greatly appreciated by all of us here at Herb Chambers BMW Certified Pre-Owned Medford and we look forward to your next visit!

January 24, 2022

I had a recall on my car so it was my first time there and I have to say they were great . I would recommend them anytime Was very pleased More

by mcjanet15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Viglioni
Report | Print
Jan 25, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the wonderful feedback about your recent visit here at Herb Chambers BMW Certified Pre-Owned Medford! We appreciate your kind words and hope we can be of service to you again in the future!

January 23, 2022

Nice customer service quick and Avery officials near by and very convenient and happy with the service More

by abderrafilebcir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Robinson, Brad Viglioni
Report | Print
Jan 25, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the great review! It means a lot to hear that you're happy and we hope to see you again next time here at Herb Chambers BMW Certified Pre-Owned Medford!

January 18, 2022

They pay close attention to detail at this dealership location. That is extremely important to me. More

by mabraya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Grullon, Brett Robinson, Brad Viglioni
Report | Print
Jan 20, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for trusting Herb Chambers BMW Certified Pre-Owned Medford with your business!

January 01, 2022

Great service. - kept me informed as things progressed. Work completed on time. Comfortable waiting room. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Robinson, Brad Viglioni
Report | Print
Jan 04, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thanks for the awesome feedback, Jim! We look forward to seeing you again next time here at Herb Chambers BMW Certified Pre-Owned Medford!

December 17, 2021

I brought my BMW X1 in for check engine light . They ordered part an installed it a few days later- cleaned the car on return. 5 out of 5 stars More

by Paulwild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
Report | Print
Dec 17, 2021 -

Paulwild responded

Great for service

Dec 20, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for your 5-stars, Paul! We appreciate your review, and look forward to seeing you next time at Herb Chambers BMW Certified Pre-Owned Medford!

November 12, 2021

This is by far the WORST service Center I have been to.To make a long story short...Their mistake and lack of knowlage costed me over $3000 in repairs somewhere else to fix what they broke. More

by ByHC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Grullon
Report | Print
Nov 29, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. We would like to hear about the circumstances surrounding this review so the team can assist in resolving your concerns. Please contact me at your earliest convenience. Thank you, Jim Grammas - General Manager jgrammas@herbchambers.com

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