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BMW Certified Pre-Owned Medford, A Herb Chambers Company

Medford, MA

4.7
253 Reviews
BMW Certified Pre-Owned Medford, A Herb Chambers Company has one mission: to provide the finest used luxury cars to drivers who demand the best. Our dedicated team of BMW experts strives to deliver a level of sales, service, and financing commensurate with the incredible vehicles we sell. Whether you're in the market for a specific certified pre-owned BMW, need service for your luxury vehicle, or want to explore your financing options, our professionals are here to make the process as seamless as possible.
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60 Mystic Ave

Medford, MA

02155

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Showing 253 reviews

January 14, 2022

Bill was very helpful. But the delivery took a long time : - ( Thanks for following through. More

by bmp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Callandrillo
Jan 18, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for your kind review and patience! Your business is greatly appreciated by all of us here at Herb Chambers BMW Certified Pre-Owned Medford and we hope we have the privilege of working with you again in the future!

January 07, 2022

Great experience Lorenzo and Wilson where every helpful stayed after closing to get my deal done I wasn’t leave without my truck got a great deal if your looking for a new or used vehicle definitely see Lo More

by Dre315
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Taliento, Lorenzo Samuel, Wilson Martinez
Jan 07, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for taking the time to leave us a review! We're so glad Lorenzo & Wilson worked hard to get you a great deal on your truck and we'll be sure to let them both know how much you appreciate their awesome service. Thanks for trusting Herb Chambers BMW Certified Pre-Owned Medford with your business. We hope to see you again next time!

January 03, 2022

We recently bought a used truck from this dealership. We couldn’t asked for a better buying experience. When we got there the truck was waiting out front with plates on it. We felt no pressure at all. Our s More

by R.Z.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Taliento, Wilson Martinez, William Callandrillo
Jan 05, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We're so happy to hear you had a great experience with our team here at Herb Chambers BMW Certified Pre-Owned Medford! Thank you for giving us the opportunity to earn your business. We hope you enjoy your vehicle and look forward to working with you again in the future!

January 01, 2022

Great service. - kept me informed as things progressed. Work completed on time. Comfortable waiting room. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Robinson, Brad Viglioni
Jan 04, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thanks for the awesome feedback, Jim! We look forward to seeing you again next time here at Herb Chambers BMW Certified Pre-Owned Medford!

December 24, 2021

Best experience… Every one I felt with was great service was excellent by everyone at the dealership. More

by Kbrant9093
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johan Bedoya, Jose Grullon, Wilson Martinez
Dec 28, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We appreciate the five star rating! Thank you so much for choosing Herb Chambers BMW Certified Pre-Owned Medford!

December 17, 2021

I brought my BMW X1 in for check engine light . They ordered part an installed it a few days later- cleaned the car on return. 5 out of 5 stars More

by Paulwild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
Dec 17, 2021 -

Paulwild responded

Great for service

Dec 20, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for your 5-stars, Paul! We appreciate your review, and look forward to seeing you next time at Herb Chambers BMW Certified Pre-Owned Medford!

December 06, 2021

Friendly staff all around. Pleasant environment. No pressure sale. Worked hard and efficiently to get me to be able to take my car home the same afternoon that I showed up, even without a scheduled app More

by Pfefster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reda Tadjer, Wilson Martinez
Dec 09, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

This is what we love to hear! We're so happy that our team provided you with an amazing experience! We hope you share your experience with friends and family! See you next time at Herb Chambers BMW Certified Pre-Owned Medford!

November 26, 2021

Wasn’t happy with the entire transaction.I cannot blame the car sales person.As they are only a small piece of what the dealership stands for which in my opinion is not GOOD!My entire experience at this de More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Taliento, Jessica Odgers, Wilson Martinez
Nov 29, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Chris, We apologize for this experience and assure you we take customer feedback seriously. We appreciate your input and will address these concerns with our team. Please reach out to me so I can hear more about this situation and help provide a better experience next time. Thank you, Jim Grammas - General Manager jgrammas@herbchambers.com

November 17, 2021

Nick, Mark, Johan, Wilson… every person I came in contact with from BMW Medford (Herb Chambers) was truly a gem. They are transparent, kind, they listen to your needs, and they exceed them. I could not recom More

by LNT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Taliento, Johan Bedoya, Wilson Martinez
Nov 23, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

This is so great to hear! Thank you for leaving the Herb Chambers BMW Certified Pre-Owned Medford team your awesome shoutout! We hope to see you again!

November 12, 2021

This is by far the WORST service Center I have been to.To make a long story short...Their mistake and lack of knowlage costed me over $3000 in repairs somewhere else to fix what they broke. More

by ByHC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Grullon
Nov 29, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. We would like to hear about the circumstances surrounding this review so the team can assist in resolving your concerns. Please contact me at your earliest convenience. Thank you, Jim Grammas - General Manager jgrammas@herbchambers.com

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