BMW Certified Pre-Owned Medford, A Herb Chambers Company

This was my first car I've ever purchased. Manos was extremely patient and helpful through the entire process. Manos was extremely patient and helpful through the entire process. More

Do NOT buy or service your car here. Find another place. Unless you prefer being lied to then this is your dealership. The lack of professionalism is truly amazing. My favorite parts…, w Find another place. Unless you prefer being lied to then this is your dealership. The lack of professionalism is truly amazing. My favorite parts…, watching the technicians race around the building in peoples cars or maybe being told the car is detailed and inspected TWICE before pickup only to bring it home and realize it was never even washed. If you’re getting your car serviced here plan on taking a trip down to enterprise so they can get you a rental.(i’m not kidding) I’m doing you a favor here…. Go somewhere else. More

Herb chamber of Medford is by far the best dealership I’ve done business with very professional and understanding to the clients needs… moving I will be back soon. I’ve done business with very professional and understanding to the clients needs… moving I will be back soon. More

Lovely dealership. It's slightly more laid back than other BMW dealerships, making it super comfortable to shop there. (Awesome bathrooms, BTW) They have an amazing sel It's slightly more laid back than other BMW dealerships, making it super comfortable to shop there. (Awesome bathrooms, BTW) They have an amazing selection of cars of all types and seem to know the previous owners of every one. There is a little bit of a hard sell on the dealership's extended warranties, but that is the only negative and even that wasn't really an issue. I worked with Billy Callandrillo, who could not be nicer. He spent a ton of time to show me all the great details of the car I was purchasing, pointing out features that I never would have even realized were there. Definitely set up an appointment with Billy when you are looking for your perfect car. He will bend over backward to help. He's great. More

Very impressive, service writer was courteous, explaining everything before and after servicing my vehicle.. Vehicle was finished quickly and was returned washed. everything before and after servicing my vehicle.. Vehicle was finished quickly and was returned washed. More

Clean, efficient, on time and as promised. Easy to make an appointment and really nice and new facility. Easy to make an appointment and really nice and new facility. More

From the time I called to make an appointment to the time I arrived and received my service maintenance I was treated with the utmost courtesy and friendliness. Yean was extremely helpful. Definitely would r I arrived and received my service maintenance I was treated with the utmost courtesy and friendliness. Yean was extremely helpful. Definitely would receive going here to all my friends! More

Very quick process to get the car I wanted. Exceptional choice of BMWs on the lot and felt comfortable buying a BMW certified car. Exceptional choice of BMWs on the lot and felt comfortable buying a BMW certified car. More

I’m truly baffled with all the stellar reviews on this page about this place. I have never written a review in my entire life, but my experience here was so bad with their service department that I would page about this place. I have never written a review in my entire life, but my experience here was so bad with their service department that I would not want anyone to go through what took 3 months and $5800 out of pocket resulting in making my vehicle go from drive able to never running again. I initially brought my BMW X3 here for a drivetrain malfunction light, I was told I needed a charge pressure sensor and hose $1000 fix. Drove the vehicle 25 miles after the fix and the malfunction came on again. I turned around back to the facility dropped it off to be diagnosed again in which they lied on the work description saying I waited days to bring it back (they lent me a car the same day I paid for repairs I have the invoices and lender agreement both dated the same day). The second repair was exhaust vanos solenoids $600. Drove the car off the lot again 25 miles malfunction back on. This time I returned the car the next day for diagnosing again they lied on the work description saying I waited weeks, they lent me a car again and invoices and lender agreement dated a day apart. Yet again I picked the vehicle up drove off the lot 25 miles later malfunction came on brought it back for the 3rd time. This time they suggested I do the cam gears and retiming of engine after persuading me this would fix the issue I agreed to it $4200 more. After the repairs 1 month later they called me and told me the repairs made it worse and my car would not start that my timing chain was stretched out do to new repairs, and now needing an entire engine replacement $16,000. At this point I lost all my patience with this facility. I paid the $4200 so they would release my car and had it towed to another garage, yes towed off a dealership lot (how embarrassing). Three weeks later my car is finally fixed over at Motor Cars International, they replaced my entire cylinder head that Herb Chambers Medford literally used as a lab rat. My warranty covered most of the cost over at Motor Cars International. I paid $1300 and my vehicle is running perfect now, drives great! At the end of the day Herb Chambers BMW Medford wasted 3 months of my time and charged me $5800 to completely destroy my engine and leave me with nothing. My service advisor Amiel was really good to me, but their mechanics and technicians have not a clue of what they are doing. More

Extremely Impressive Services Very Professional ,Great Experience iM Very Satisfied That I Found This BMW !! Experience iM Very Satisfied That I Found This BMW !! More