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BMW Certified Pre-Owned Medford, A Herb Chambers Company

Medford, MA

4.7
254 Reviews
BMW Certified Pre-Owned Medford, A Herb Chambers Company has one mission: to provide the finest used luxury cars to drivers who demand the best. Our dedicated team of BMW experts strives to deliver a level of sales, service, and financing commensurate with the incredible vehicles we sell. Whether you're in the market for a specific certified pre-owned BMW, need service for your luxury vehicle, or want to explore your financing options, our professionals are here to make the process as seamless as possible.
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60 Mystic Ave

Medford, MA

02155

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Showing 254 reviews

November 09, 2022

Billy is the absolute man! He made the whole car buying process an enjoyable experience. I look forward to seeing you when I come in for a service. Thanks again Billy -Marcu More

by Mbrown91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wilson Martinez, William Callandrillo
Nov 22, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for your review. We're glad to hear that Billy could assist you during your visit with us. We look forward to providing the same type of experience during your next visit and hope you will consider sharing a 5-star rating! Thanks again, Jim Grammas – General Manager – jgrammas@herbchambers.com

November 09, 2022

Great experience with my purchase. The entire team is great especially Amer Owies my sales rep. He was very patient with me while I was making my decision. He is very knowledgeable, pe More

by John Finn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amer Owies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amiel Callender
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Grammas, Wilson Martinez, William Callandrillo
Nov 10, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the wonderful feedback, John! We're so glad Amer had the opportunity to assist you with your purchase and we'll be sure to share these kind comments with him. Enjoy your vehicle and please don't hesitate to reach out if our Herb Chambers BMW Certified Pre-Owned Medford team can be of service again in the future!

November 08, 2022

Nick and Wilson made the process an absolute breeze, made magic happen with ease. BILLY IS A LEGEND! BEST TO EVER DO IT- besides being an incredible salesman and going above and beyond to serve his customers More

by bc7777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zain, Wilson Martinez, William Callandrillo, Zain Saleem
Nov 09, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Nick, Wilson, and Billy are all important members of our team and we're thrilled that they've made your experience so enjoyable! We are proud to be part of your automotive journey and thank you for being a Herb Chambers BMW Certified Pre-Owned Medford customer!

November 05, 2022

Outstanding service. On time and very good costumer service. Thank very much for a 100% More

by lopezhlp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amiel Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yean Lugo Lara
Nov 08, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

It was our privilege to serve you! Take care and please don't hesitate to reach out if our Herb Chambers BMW Certified Pre-Owned Medford team can be of service again in the future!

November 04, 2022

Amer Owiies was great. Went the extra mile( or many miles ) Best salesman ever! THanks! More

by Alan Brooks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amer Owies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Martinez
Nov 07, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the kind review, Alan! We're so glad Amer provided you with an exceptional experience and we hope to see you again next time here at Herb Chambers BMW Certified Pre-Owned Medford!

October 27, 2022

Car was not vacuumed after being told it would be and waiting for about half hour. Overall good service. More

by dasrued
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yean Lugo Lara
Nov 22, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

I'm very sorry that we let you down. I would appreciate the chance to review this with our team and with you to find a way we can make this up to you. Please reach out to me when you have the chance. Thank you, James Grammas - General Manager - jgrammas@herbchambers.com

October 26, 2022

This was my first car I've ever purchased. Manos was extremely patient and helpful through the entire process. More

by mcatherinehubbard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel "Manos", Wilson Martinez
Oct 27, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for trusting Herb Chambers BMW Certified Pre-Owned Medford with your first vehicle purchase! We're happy to hear you had a great experience with Manos and we hope we have the opportunity to work with you again in the future. Take care!

October 25, 2022

Do NOT buy or service your car here. Find another place. Unless you prefer being lied to then this is your dealership. The lack of professionalism is truly amazing. My favorite parts…, w More

by Ctdwhite
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas Apanian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Callandrillo
Oct 28, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Our team takes reviews seriously and uses the feedback provided to help ensure we deliver a quality experience for our guests. The concerns you raise are equally concerning for me and I would love the opportunity to discuss them with you, so I may thoroughly address what you shared with our team. We do not have a loaner fleet onsite, so having an Enterprise office located less than a ½ mile away from our dealership, we believe, is a benefit. I’m sorry if this was an inconvenience for you and would like to discuss this as well. Please reach out at your earliest convenience. Thank you, James Grammas - General Manager - jgrammas@herbchambers.com

October 21, 2022

Herb chamber of Medford is by far the best dealership I’ve done business with very professional and understanding to the clients needs… moving I will be back soon. More

by Jonesmarvin607
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amer Owies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Martinez, William Callandrillo
Oct 24, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the kind review! We appreciate your business and look forward to seeing you again next time here at Herb Chambers BMW Certified Pre-Owned Medford!

October 18, 2022

Lovely dealership. It's slightly more laid back than other BMW dealerships, making it super comfortable to shop there. (Awesome bathrooms, BTW) They have an amazing sel More

by Barbara from Boston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Martinez, William Callandrillo
Oct 19, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for sharing your review, Barbara! We're so happy that Billy and the rest of our team earned your 5-stars! We appreciate your kind words and look forward to seeing you at your next appointment! -Herb Chambers BMW Certified Pre-Owned Medford

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