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BMW Certified Pre-Owned Medford, A Herb Chambers Company

Medford, MA

4.7
231 Reviews
BMW Certified Pre-Owned Medford, A Herb Chambers Company has one mission: to provide the finest used luxury cars to drivers who demand the best. Our dedicated team of BMW experts strives to deliver a level of sales, service, and financing commensurate with the incredible vehicles we sell. Whether you're in the market for a specific certified pre-owned BMW, need service for your luxury vehicle, or want to explore your financing options, our professionals are here to make the process as seamless as possible.
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60 Mystic Ave

Medford, MA

02155

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Showing 231 reviews

November 05, 2022

Outstanding service. On time and very good costumer service. Thank very much for a 100% More

by lopezhlp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amiel Callender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yean Lugo Lara
Nov 08, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

It was our privilege to serve you! Take care and please don't hesitate to reach out if our Herb Chambers BMW Certified Pre-Owned Medford team can be of service again in the future!

November 04, 2022

Amer Owiies was great. Went the extra mile( or many miles ) Best salesman ever! THanks! More

by Alan Brooks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amer Owies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Martinez
Nov 07, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the kind review, Alan! We're so glad Amer provided you with an exceptional experience and we hope to see you again next time here at Herb Chambers BMW Certified Pre-Owned Medford!

October 27, 2022

Car was not vacuumed after being told it would be and waiting for about half hour. Overall good service. More

by dasrued
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yean Lugo Lara
Nov 22, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

I'm very sorry that we let you down. I would appreciate the chance to review this with our team and with you to find a way we can make this up to you. Please reach out to me when you have the chance. Thank you, James Grammas - General Manager - jgrammas@herbchambers.com

October 26, 2022

This was my first car I've ever purchased. Manos was extremely patient and helpful through the entire process. More

by mcatherinehubbard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel "Manos", Wilson Martinez
Oct 27, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for trusting Herb Chambers BMW Certified Pre-Owned Medford with your first vehicle purchase! We're happy to hear you had a great experience with Manos and we hope we have the opportunity to work with you again in the future. Take care!

October 25, 2022

Do NOT buy or service your car here. Find another place. Unless you prefer being lied to then this is your dealership. The lack of professionalism is truly amazing. My favorite parts…, w More

by Ctdwhite
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas Apanian
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Callandrillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Our team takes reviews seriously and uses the feedback provided to help ensure we deliver a quality experience for our guests. The concerns you raise are equally concerning for me and I would love the opportunity to discuss them with you, so I may thoroughly address what you shared with our team. We do not have a loaner fleet onsite, so having an Enterprise office located less than a ½ mile away from our dealership, we believe, is a benefit. I’m sorry if this was an inconvenience for you and would like to discuss this as well. Please reach out at your earliest convenience. Thank you, James Grammas - General Manager - jgrammas@herbchambers.com

October 21, 2022

Herb chamber of Medford is by far the best dealership I’ve done business with very professional and understanding to the clients needs… moving I will be back soon. More

by Jonesmarvin607
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Callandrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amer Owies
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Martinez
Oct 24, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for the kind review! We appreciate your business and look forward to seeing you again next time here at Herb Chambers BMW Certified Pre-Owned Medford!

October 18, 2022

Lovely dealership. It's slightly more laid back than other BMW dealerships, making it super comfortable to shop there. (Awesome bathrooms, BTW) They have an amazing sel More

by Barbara from Boston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Apanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Callandrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilson Martinez
Oct 19, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for sharing your review, Barbara! We're so happy that Billy and the rest of our team earned your 5-stars! We appreciate your kind words and look forward to seeing you at your next appointment! -Herb Chambers BMW Certified Pre-Owned Medford

September 28, 2022

Very impressive, service writer was courteous, explaining everything before and after servicing my vehicle.. Vehicle was finished quickly and was returned washed. More

by Bigdawg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amiel Callender
Sep 29, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We appreciate you trusting our team to provide five-star care for your vehicle! We look forward to seeing you again! Thank you! - Herb Chambers BMW Certified Pre-Owned Medford

September 23, 2022

Clean, efficient, on time and as promised. Easy to make an appointment and really nice and new facility. More

by Moto in Medford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Grullon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

We're glad to hear you were so satisfied with the entire process! Thank you for being a Herb Chambers BMW Certified Pre-Owned Medford customer!

September 02, 2022

From the time I called to make an appointment to the time I arrived and received my service maintenance I was treated with the utmost courtesy and friendliness. Yean was extremely helpful. Definitely would r More

by Kevinestone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yean Lugo Lara
Sep 02, 2022 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thanks for the five stars, Kevin! We hope to see you back here at Herb Chambers BMW Certified Pre-Owned Medford for all of your future automotive needs!

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