BMW Certified Pre-Owned Medford, A Herb Chambers Company

My experience was mixed. Sales person was a delight - knowledgeable, professional and yet had a great sense of humor that made the test-drive fun. However, the sales manager Sales person was a delight - knowledgeable, professional and yet had a great sense of humor that made the test-drive fun. However, the sales manager, Jamie, was the most unprofessional person I have ever dealt with in a customer service environment. I wrote an email to someone at the dealership about the experience. If I wasn't so far along in the process I would have cancelled the whole transaction - but I wanted the car and I wanted to be done shopping. I also didn't want to penalize the sales person, Billy, for someone else's behavior. More

Nick, sales manager, is THE MAN! By far the best dealership experience I’ve ever had. Nick was very knowledgeable and super easy to work with. Gave me a good deal right off the bat a By far the best dealership experience I’ve ever had. Nick was very knowledgeable and super easy to work with. Gave me a good deal right off the bat and saved both of us a lot time. Would recommend buying/selling at this dealership 10/10! More

Service was great the people in sales were very helpful I will come back again. will come back again. More

I’m impressed and surprised how quickly I procured the exact car I wanted from BMW Certified- Preowned in Medford MA. exact car I wanted from BMW Certified- Preowned in Medford MA. More

Very professional dealership and service was done in very timely manners. Probably the best BMW dealer around Boston. timely manners. Probably the best BMW dealer around Boston. More

Do anything that you can to avoid having your car serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump broke and the car had to be towed to the dealership for repair. Apparently the water pump damaged a cover and the whole engine had to be pulled out and multiple pieces ordered from Germany. They did so and repaired the engine, I called every few days to check on status and remind them of the blinker issue for which the car would have been there for at this point regardless. They called me to let me know the car was ready for pickup, I asked about the blinker and got a "whoops - no it hasn't been addressed". They then had to order a new part from Germany once again to repair (my car was in the shop for over two months). I just went to pick it up on Saturday and while the blinker has been replaced, it is still sticking and when I got home I realized that someone removed the spare tire! (water pumps and blinkers have nothing to do with tires last I checked). I have been reaching out to management for the last two days and have no response or resolutions. More

Clean, professional, trustworthy - I think they genuinely care about their service, customers and reputation. They also really leverage digital communication making experience efficient! care about their service, customers and reputation. They also really leverage digital communication making experience efficient! More

We sold a car to this dealership today and worked with Billy Callandrillo and Nick Apanian. They were both excellent! The deal was fair and they made everything quick and easy. They also went the extra mi Billy Callandrillo and Nick Apanian. They were both excellent! The deal was fair and they made everything quick and easy. They also went the extra mile (literally) to drive us home and then drive back again to hand-deliver a check! Very impressive and unexpected but much appreciated! More

I couldn’t choose no star or I would have, oil change took too long, much longer than promised. Car was dirty, help was surly, I’ll never come there again took too long, much longer than promised. Car was dirty, help was surly, I’ll never come there again More

Really hard GM to work with, makes it harder when you finance with a bank, made it longer process for. But Billy helped through it all and made the experience better and worth the time. Old school car sa finance with a bank, made it longer process for. But Billy helped through it all and made the experience better and worth the time. Old school car salesmen and honest man, with great energy and hospitality. Made every moment worth it More