BMW Certified Pre-Owned Medford, A Herb Chambers Company

Zain was wonderful to deal with. Great customer service. Danielle from accounting was also amazing. Will definitely buy from BMW Medford again! Highly recommend. Ty Great customer service. Danielle from accounting was also amazing. Will definitely buy from BMW Medford again! Highly recommend. Ty More

Zain was terrific. He responds immediately and answered all questions quickly and accurately. Zain was a good listener and only addressed relevant points. He did a v He responds immediately and answered all questions quickly and accurately. Zain was a good listener and only addressed relevant points. He did a very good job explaining the Herb Chambers no haggle policy. More

Initially there were some misunderstanding between me the service advisor. But Jose took care of my concerns in a timely manner. Super professional and cordial towards customer. Will return for future servic service advisor. But Jose took care of my concerns in a timely manner. Super professional and cordial towards customer. Will return for future service needs. Thank you and appreciate your help. More

I visited for a test drive and Billy took great care of me. He is very knowledgeable about the car and took me on a fantastic test drive with a fun route. Afterward he talked me through the numbers in plai me. He is very knowledgeable about the car and took me on a fantastic test drive with a fun route. Afterward he talked me through the numbers in plain language with no nonsense. I would be happy to shop with Billy again. More

Great assessment of what needs to done. Love the video sent, it really helps to understand what is damage and why it needs the repairs. Unfortunately, the cost of the repairs are way more e Love the video sent, it really helps to understand what is damage and why it needs the repairs. Unfortunately, the cost of the repairs are way more expensive than the car itself. More

Quick service and getting results of 19 point safety check with cost of repairs suggested plus additional pricing I requested for additional work I may have to have done soon check with cost of repairs suggested plus additional pricing I requested for additional work I may have to have done soon More

I needed service for an oil change and after vehicle inspection it was suggested I get the back brake pads replaced. I was presented for a quote for services for the brake pad work but would have prefe inspection it was suggested I get the back brake pads replaced. I was presented for a quote for services for the brake pad work but would have preferred the quote include all work being performed to have a full picture of service and expected $$ total. It would not have changed my mind on moving ahead with the brake pad work, but I would not have been confused when presented with the final invoice for services. Overall, the experience was good and the new service center in Medford is convenient and very clean. More

When I came to Herb Chambers BMW of Medford I bought a 2019 5 series I had a great experience with Zain, Nick. Thank you both. 2019 5 series I had a great experience with Zain, Nick. Thank you both. More

Mychael was terrific. However, after making a trip back to get my sticker, etc, I waited over 3 hours because the finance manager was apparently let go just about when I a However, after making a trip back to get my sticker, etc, I waited over 3 hours because the finance manager was apparently let go just about when I arrived for my appointment. Everyone was scrambling and by the time they got their act together, my insurance agency was closed. So wasted at least 3 hours for absolutely nothing. No one's fault, but extremely frustrating. Trying again this Friday. More