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Axis Motorcars

Jersey City, NJ

4.1
878 Reviews

682 Garfield Ave

Jersey City, NJ

07305

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878 Reviews of Axis Motorcars

August 07, 2019

2013 bmw x1 The dealer ship is fast and honest Samantha help me get in my beautiful car BMW X1 she work very quick then other dealership happy with my BMW, I rec More

by Keila Uvinas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha D.
August 05, 2019

Purchase I had a great experience at Axis. My credit is currently not great and they were still able to get me into the car I wanted. The process was quick an More

by Dmk14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha D.
July 25, 2019

Great experience for the second time This is my second car bought here and I love how they took care of me in all aspects and my boy Peter is the guy to deal with he is a customer friendl More

by JACOB123$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Lilly
July 24, 2019

Keep Grand Cherokee Loving my new Jeep Grand Cherokee and super thankful for the sales rep that helped me get it ! Happy early birthday to me ! thank you again! More

by Nat729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha D.
July 24, 2019

2010 bmw 328xi I totaled my car and was recommended to axis and Samantha was Super friendly also very helpful, she took her time and got me exactly what I wanted, w More

by Jcan9147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha D.
July 23, 2019

Great Salesman!!! A+ Experience The salesman Tshombey quickly greeted us as we arrived, he is extremely friendly, down to earth, and knowledgeable of his cars. Do not hesitate to vis More

by Justinojea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tshombey Alston
July 22, 2019

xxxxxxxx READ FULL REVIEW READ FULL REVIEW Came to Axis Motorcars and Samantha was great I left with a good car (LIES)to get back to school definitely recommen More

by Steven Odabashian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha D.
Jul 22, 2019 -

Axis Motorcars responded

Thank you for your review, We do not place any reviews without your approval. If there was a misunderstand then we apologize but we strive to provide the best pre-owned vehicle possible. And yes even after our 24 point inspection of all of our vehicles they may come up with an issue after a sale. So we extended a 50/50 coverage for you in this case. We do not make any profit on this coverage, you would pay for what the part cost. It's merely a thank you for your patronage. Thank you again and hope you do call us so we can work together to answer the issues with your vehicle.

Jul 23, 2019 -

Steven Odabashian responded

It should have been working properly when I bought the car. Now this is a huge hassle for me overall this is a horrible business and there customer service has to be the worst customer service I have ever encountered. The sales manager John was extremely rude to me and blatantly tried to disrespect me saying that i needed to calm down and he is not a kid. What an xxxxxxx obviously a quick way out of the situation to talk in the back cause you can't handle things in the moment with customers cause all you try todo is make money. FOR EVERYONE READING TAKE YOUR MONEY ELSEWHERE I WAS TOLD IT WAS IN PERFECT CONDITION 0 PROBLEMS WITH ENGINE LIGHTS AND NOW I HAVE MULTIPLE PROBLEMS I MUST FIX. Would give a 0 out off 0 if I could worst place I have ever shopped at for anything and worst customer service and rudeness I have ever experienced by someone who sold me a product. 0/0 0/0 0/0 0/0 0/0 0/0 I was told on the phone you would fix it for free if I brought it in Monday the only thing you tried to do today was make me pay more money. Do you think I'm stupid you make money on the parts I know how this business works. I live an hour away and they not only wasted my money but my time aswell.

July 18, 2019

Don’t go to this place! This place is great to sell you a car but when they sell you a car that has problems from the moment you drive off the lot their mechanics don’t know More

by Olgagav03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha D.
Jul 18, 2019 -

Axis Motorcars responded

We do appreciate your business. Our service department is here to assist you on your pre-owned vehicle if any unexpected issues arise after your purchase. But time too time issues are hard to diagnose due to the high technology that vehicles use. One issue can be multiple but only that issue arises in the diagnoses. We are here to assist you and would be happy to look over the vehicle for you further.

July 14, 2019

2 hours to get there for nothing. I was told over the phone that my proof of income and my credit score were good enough to get the car. I explained multiple times over the phone that More

by Roman3434
Recommend Dealer
No
Employees Worked With
Tshombey Alston
Jul 22, 2019 -

Axis Motorcars responded

Roman, From time to time we are forced by the banks that issue the loans to put stricter guidelines on what we can or can not accept and this tends to happen when the customer is in our showroom. We do apologize and appreciate your time and effort to come to our dealership. Thank you

July 12, 2019

Fast and great service Looked up vehicle online, confirmed over the phone that the vehicle was still in stock. Arrived at location, was met with Samantha who was phenomenal. More

by Puma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha D.
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