Avondale Toyota - Service Center

Several weeks ago I purchased a used car from the Avondale Toyota Scion dealership. I thought at the time I would have a warranty through another insurance company so I did not purchase a warranty a Avondale Toyota Scion dealership. I thought at the time I would have a warranty through another insurance company so I did not purchase a warranty at point of sale. Unfortunately, I found out I was not eligible for the extended warranty and missed the opportunity of purchase with the Toyota dealership. Since the automobile was in such good condition and rated high with the dealership I was not concerned at the time that I was now without a warranty and the next day I took the car I loved home . It was what I wanted and at a price I could afford. Two weeks after the purchase my air conditioning went out. I took it to a trusted mechanic who told me it was the compressor and it would be an expensive repair. When checked, air-conditioning either works or it doesn't. There was no indication, no noise that would alert me failure was coming. But, all of sudden a terrible burning smell and then hot air. I was brokenhearted, especially since my last vehicle was without air, this was an essential feature for me. I had to get it fixed. I did not purchase this incredible car to transport grandchildren and be without air. My experience with the purchase of this car was a joyous one, but I did not call with any expectations only hope. I contacted the Avondale Toyota Scion dealership and spoke with Mr. Andy Walker, head of the used car department. I explained to him what happened and asked if possible would the dealership work with me. He was courteous and told me what he thought was possible. Explaining the importance of warranties, he then stated that the dealership wants to help and keep their customers happy. He said someone would call me the next day. Someone did. Mr. Chris Hughes, a General Sales Manager called me the very next day. I explained again the whole experience, asking if possible, would they work with me. He was friendly, courteous and helpful. He said he would call and get some prices and get back with me. The next day I received a message from a Mr. Michael Prelozni with a quote for repair. I wanted to cry. I did cry. It was unbelievable, and very gracious of the dealership. He gave me a time to bring it in and told me it would take about 5 hours to fix. He offered me transportation home, but I have family on that side of town and stayed with them the day of repairs. What could have been a horrendous experience , was a blessed one, from the very time of purchase to the end of the repair. I have been shown much and blessed much and I am still learning through out this whole experience. I brought the car in and Mr. Michael Prelozni in the used car service department helped me from beginning to end. He was courteous, friendly and when asked, gave me helpful advice in search for an extended warranty through different agencies. He gave me his card and invited me to call the cell phone at any time with questions for help. . I am more than happy with Avondale Toyota Scion, I am very grateful. I feel they went above and beyond to help me. It was a family member who directed to Avondale, and I would encourage anyone to drive the extra distance as I did to make such a purchase. When you are spending what you believe is a great deal of money to you personally, customer service makes it a deciding factor. This dealership from the very beginning to the very end kept their customer service friendly, courteous, helpful and I cannot stress enough the integrity I found there. These are good businessmen and I value the experience. As I have been blessed may God bless each of them. More

Made appointment for regular scheduled maintenance. Service representative Tyler Young was courteous and helpful, however that's where the good feeling ended. After my vehicle was driven into the servi Service representative Tyler Young was courteous and helpful, however that's where the good feeling ended. After my vehicle was driven into the service garage I waited in the waiting area, then after a period of time decided to walk to the service garage to view the work being done on my year old vehicle. Two young mechanics were checking over my vehicle and after a moment one of them removed the front floor mats and literally threw the mats into the back of my vehicle, not setting the mats down nicely but throwing the floor mats. His careless action left marks on moldings and dirt from the mats on the rear seats. The service rep explained that they are required to remove the floor mats and I explained that it can be done in a completely different manner, such as courteous and professional. After the maintenance was completed I made the mistake of taking a moment to look at some of the used vehicles on the dealers lot. Instead of having a professional and courteous sales associate the young man that sauntered over came with an attitude after I said no thank you I was just looking for now. This rude treatment a year after I had purchased the vehicle from this same dealer and when they had made a mistake on their paper work and demanded that either my wife or I immediately sign something they had made the mistake on. We were out of town for a period of time and could not sign the paperwork during that time, but that did not stop them from getting to the point of harassing phone calls. I do NOT recommend this dealer to anyone and I will NOT be giving them any repeat business! More

They strive for customers to feel very happy when they leave this place, but I am very much disappointed with Avondale Toyota. I have driven an 2006 Toyota Tacoma Prerunner for 6 YEARS with NO driveabilti leave this place, but I am very much disappointed with Avondale Toyota. I have driven an 2006 Toyota Tacoma Prerunner for 6 YEARS with NO driveabiltity/mechanical/electrical problems WHATSOEVER. I decided to have them simply flush the transmission and take a look at an oil leak. Long story short/$4400 later..... their "repair" caused my engine to seize, which they don't think had anything to do with what they did . I repeat, after driving an exceptional vehicle for 6 years and having no problems with it whatsoever, they have caused such an inconvenience and I am apalled! Thank you Avondale Toyota, THANKS FOR NOTHING!!!! More

Have been a huge fan of this dealership for over a year. O only purchase my vehicles at this dealership. If I didn't live 40 mins away, I'd have it serviced here too. Reece and Rob have been a Godsend since O only purchase my vehicles at this dealership. If I didn't live 40 mins away, I'd have it serviced here too. Reece and Rob have been a Godsend since day 1. Manny also has been a great find for someone like me who doesn't know parts & accessories. They always do their best to ensure I'm taken care of. They're very patient with me and even after the sale, they make themselves available if I have questions. Great service and great people! I highly recommend if you're in the market for a new vehicle! More

Alvin is a great employee. The service on my car was done on a timely manner. This is my second time using the service dept. at Avondale, and I must say that their customer service is OUTSTANDING!!!! on a timely manner. This is my second time using the service dept. at Avondale, and I must say that their customer service is OUTSTANDING!!!! More

Toyota could not find out what was wrong with my Prius. So I traded it in and got a Camry. There seems to be a problem with certain Priuses and I was afraid to drive it again. So I traded it in and got a Camry. There seems to be a problem with certain Priuses and I was afraid to drive it again. More

Arrived at Avondale Toyota and service was fast and friendly. Both CJ and Mitch were very helpful and solved my problem fast and efficiently and I am greatly appreciative for this. Would definitely rec friendly. Both CJ and Mitch were very helpful and solved my problem fast and efficiently and I am greatly appreciative for this. Would definitely recommend to family ad friends. More

I came to the dealership because I had 2 different rotors on my car so I was unable to change one of them by myself. I explained the problem to the guy who checked me in (They wrote CJ on the windshield so I on my car so I was unable to change one of them by myself. I explained the problem to the guy who checked me in (They wrote CJ on the windshield so I assume that was him) and said I wanted help figuring how we can fix this. His first response was (after asking when I bought the car) since it had been 5 years since I bought it, they couldn't do any free repairs on my car. I felt a little offended because I really just wanted to know how to get the rotor off and why the car had different rotors to begin with. Anyway, he was unable to answer my questions because each answer started out with a defense that Avondale Toyota was not financially responsible. Finally, the mechanic spoke up and answered my questions and while he was answering, CJ stood behind him echoing some of the response. It just reminded me of a little kid, standing behind his big brother, yelling at the bully. I never once asked for free work or free products so for him to treat me like that was irritating and offensive. Also, once we determined no work would be done, I sat there for an hour and a half waiting for my car. I felt like I was being punished for not using their services, since I had "wasted their time" they were going to waste mine. It would have been a lot easier to just have my rotor changed there (one of the times the convenience is worth the cost) but after the way I was treated, I had no interest in giving them any of my money. More

I brought my Tundra into Avondale Toyota for service a couple weeks ago right before a long road trip. Their service dept. is the very best I've dealt with. They addressed my needs quickly yet thoroughl couple weeks ago right before a long road trip. Their service dept. is the very best I've dealt with. They addressed my needs quickly yet thoroughly and had me on my way. Everyone there is extremely professional, easy to deal with and they take the time to explain everything to you so you understand what's going on with your vehicle. It's why I keep coming back... THANK YOU!! More