Avondale Toyota

This was the second vehicle we purchased from Ted Harley and this dealership. Our first was a used late model Nissan Sentra for which they had the best price in Arizona. We drove up from Tucson to do busine and this dealership. Our first was a used late model Nissan Sentra for which they had the best price in Arizona. We drove up from Tucson to do business with this dealership and were not disappointed. Ted Harley was honest, friendly, accomodating and it was BY FAR the best experience we have ever had with a dealership. When it came time for another car, we returned to this dealership to purchase a new Toyota Prius. We called Ted who came in on Sunday (his day off) to work with us. We called ahead and he had the 3 cars we were interested in ready and waiting in the shade with the air conditioning on. He was extremely patient with us as we made our big decision and stayed late to finish all of the paperwork. It wasn't the best price in town, but we came back for the customer service and no gimmicks, just honest salesman. More

They offered me a fair price on my trade in and Terry was ever so patient while I worked through what vehicle(s) would work best for us, whether to lease or purchase. He stepped back and let us decide, witho ever so patient while I worked through what vehicle(s) would work best for us, whether to lease or purchase. He stepped back and let us decide, without feeling at all pressured. We'll check back with him and the dealership when we're ready to make a change again. More

I actually went to the wrong dealership. Terry showed me a Prius that was 4 yrs newer for 7k more. I didn't want to spend that much more, but he explained it was a 3rd generation vs a 2nd. I figured it was a Prius that was 4 yrs newer for 7k more. I didn't want to spend that much more, but he explained it was a 3rd generation vs a 2nd. I figured it was worth the extra money. Terry is very friendly,has a great sense of humor, is fair, understanding,and honest. He put a new set of tires on my car, took care of minor dents and paint issues, put in new floor mats, had scratches buffed out of the headlights and spoiler, and explained the car and its features. I did get the extended warranty for extra peace of mind. He worked w/me on financing and I got 1.9% for 60 mo's. He even topped off the gas, and threw in a cool flamed out Toyota ball cap and sun glass holder! I think Toyota should throw in freebees/perks. Not the sales manager.( He had to buy the cap out of pocket.)It was nice being treated like I was "Someone" and he made me feel like I was an important person! Terry is a true asset to this dealership, and you should be thankful for him! More

Made appointment for regular scheduled maintenance. Service representative Tyler Young was courteous and helpful, however that's where the good feeling ended. After my vehicle was driven into the servi Service representative Tyler Young was courteous and helpful, however that's where the good feeling ended. After my vehicle was driven into the service garage I waited in the waiting area, then after a period of time decided to walk to the service garage to view the work being done on my year old vehicle. Two young mechanics were checking over my vehicle and after a moment one of them removed the front floor mats and literally threw the mats into the back of my vehicle, not setting the mats down nicely but throwing the floor mats. His careless action left marks on moldings and dirt from the mats on the rear seats. The service rep explained that they are required to remove the floor mats and I explained that it can be done in a completely different manner, such as courteous and professional. After the maintenance was completed I made the mistake of taking a moment to look at some of the used vehicles on the dealers lot. Instead of having a professional and courteous sales associate the young man that sauntered over came with an attitude after I said no thank you I was just looking for now. This rude treatment a year after I had purchased the vehicle from this same dealer and when they had made a mistake on their paper work and demanded that either my wife or I immediately sign something they had made the mistake on. We were out of town for a period of time and could not sign the paperwork during that time, but that did not stop them from getting to the point of harassing phone calls. I do NOT recommend this dealer to anyone and I will NOT be giving them any repeat business! More

We read on Avondale Toyota's website that they were a one price, one salesperson dealership. We enjoyed our car shopping experience because we were offered several car choices with very realistic prices. one price, one salesperson dealership. We enjoyed our car shopping experience because we were offered several car choices with very realistic prices. Our salesperson Shannon Eichorn put no pressure on us and wanted us to be happy with car choice. She was friendly, knowledgeable, professional and really spent a lot of time and effort makings sure our car buying experience was exceptional . We drove home with a car we love, had a very good price with good financing. We would highly recommend Shannon Eichorn and Avondale Toyota to anyone looking for a hassle free car shopping experience. More

Our salesman, Terry Repovsch, was more than helpful. We had previously traded in a 2005 Pruis and bought a 2013 Corolla. However, after only a couple of months, I wanted to drive a Pruis once again. Terr had previously traded in a 2005 Pruis and bought a 2013 Corolla. However, after only a couple of months, I wanted to drive a Pruis once again. Terry kept us informed as the used Pruis came in and was able to find the perfect one for us. I love my Pruis. Thanks Terry More

I enjoyed the process of dealing with one person thru the whole purchase process. Terry Pickle, everyone calls him Pickle, is very nice, easy to work with, and does not put sales pressure on you. whole purchase process. Terry Pickle, everyone calls him Pickle, is very nice, easy to work with, and does not put sales pressure on you. More

My wife and I have had several bad "car-buying" experiences over the years and went into Avondale Toyota with weary eyes wide open. We've had some good experiences too, but it's funny how you remem experiences over the years and went into Avondale Toyota with weary eyes wide open. We've had some good experiences too, but it's funny how you rememeber the bad experiences over everything else. Several things pleased us immediately from the start of our experience; for one, no "High pressure" sales tactics or sales people. Second, all your vehicle have your "best-price" posted on each vehicle - I like that, since I have had experiences in the past where that wasn't the case. Third, and this was the best of the three, the whole paperwork/financing process was relatively quick and painless - we were in and out of there in just under an hour and a half! Bernardo, our sales/finance manager was friendly and courteous. The vehicle we purchased was a certified pre-owned vehicle, but was so well prepared and cared for, that it seems practically new. We've always had good luck with Toyota's in the past and we are looking forward to many more good Toyota vehicle years in the future! Thanks! More

Hi Rob, I just had to take a moment to express the Hi Rob, I just had to take a moment to express the overall superior experience that my family and I had with Ted and Avondale Toyota. We had previou Hi Rob, I just had to take a moment to express the overall superior experience that my family and I had with Ted and Avondale Toyota. We had previously had one of the worst imaginable experiences at Larry Miller Toyota and were ready to give up on Toyota altogether. My In-Laws then brought up going to Avondale Toyota (they had bought a truck at the previously owned Avondale Dodge and had a great experience). I was not confident in that thought, but I went ahead and agreed. Well I am happy to report that this was the most professional, straightforward, relaxing vehicle purchases I have ever had. Ted was helpful, clarifying, thorough in his explanations, patient, and the list goes on. If this is the experience that I have had at Avondale, I would hope that all will have this as well. I know that I will never go to another car dealership, now that I have experienced the way buying a car "should be." More

Avondale Toyota was an absolute pleasure to deal with. This is the second car that I have purchased from them and both experiences were outstanding. Terry Pickle was very thorough and took the time to ens This is the second car that I have purchased from them and both experiences were outstanding. Terry Pickle was very thorough and took the time to ensure every question we had was answered as well as exploring all options available to us. I highly recommend this dealership and Terry Pickle as a Sales Manager to deal with. More