Avondale Toyota

Made an appointment with Avondale Toyota this morning for 9 am oil change. I am there at 8:45 am I walked away very disappointed with the service, which there was NONE. I waited until 11 am text my serviced 9 am oil change. I am there at 8:45 am I walked away very disappointed with the service, which there was NONE. I waited until 11 am text my serviced advisor (Michael) no response, I then went to his desk, @ 11:30 wasn't there, finally he shows up, I asked him if my Highlander is ready, tells me he doesn't know and walks out to find out. Comes back and tells me I am next in line, mind you it's now 11:42 (time stamped on bottom of my no work accomplished receipt) I have never received this type of service here. Very disappointed I left with the service, wasted almost 3 hours there, with no service. I would not recommend this dealership until these errors/problems are fixed. Sad because we did purchase this highlander from them. More

Valentino was great, never felt pressured. Easy to talk to. Explained everything… actually one of the best car buying experiences I’ve ever had! Felt he was fair and honest very informative du Easy to talk to. Explained everything… actually one of the best car buying experiences I’ve ever had! Felt he was fair and honest very informative during the whole thing! More

I loved my experience here at Toyota and thank God I spoke to Valentino he was Soo considerate of my needs spoke to Valentino he was Soo considerate of my needs More

I had a excellent experience with Valentino, he made it very easy and was thorough with all the paperwork very easy and was thorough with all the paperwork More

Excellent experience working with Valentino, he made the process of buying a vehicle very easy. We did the entire transaction over the phone and all we had to do is show up at dealership and drive off with process of buying a vehicle very easy. We did the entire transaction over the phone and all we had to do is show up at dealership and drive off with the new vehicle. More

My initial experience with the dealership was very poor however, they followed up and apologized if not addressing all my problems. After purchasing a vehicle, I noticed some badging missing and decide however, they followed up and apologized if not addressing all my problems. After purchasing a vehicle, I noticed some badging missing and decided to do some further research. Although, the Carfax the dealer provided indicated the vehicle had not been in any accidents. After more calls and research I find out there had been glass replaced, and the vehicle had been repainted without the badging replaced. So, now I’ve got a “certified pre owned” vehicle with poor bodywork and paint repair and a shady history. This dealership was shady and hard to deal with from the beginning. The ONLY reason I bought from them was because I flew out to buy a hard to find Tundra. The salesman I initially spoke to was not available. The deal was sloppy from the beginning. The manager who followed up on my initial complaint was unconcerned and uninterested in my issues with this dealer. I doubt I will buy another Toyota but especially will only deal with private parties. I feel like I got ripped-off and they don’t care because it’s all about volume sales. Would avoid! More

This is my first experience with both Valentino and Avondale Toyota. I live in Ahwatukee and this dealership isn't geographically beneficial to me. Well, I never stepped foot in the dealership. Not onl Avondale Toyota. I live in Ahwatukee and this dealership isn't geographically beneficial to me. Well, I never stepped foot in the dealership. Not only was all the paperwork expertly and efficiently completed without me sitting there for 4 hours, Valentino delivered the vehicle, gave me an introduction to the technologies, helped me move my personal items with my trade in, then took the trade in, all within an hour and in the heat here in Phoenix at the end of June. Valentino is very accommodating and super easy to deal with. Valentino will go above and beyond to ensure that you have the best experience. This is and was the best car buying experience I have ever been a part of. I will be returning to both Valentino and Avondale Toyota, which is the most significant endorsement I can give. More

oil change appointment at 9:30, got in at 9:08. at 11:40 am , sorry for delay shouldn't take much longer. I ask my service advisor @10, 10:30, 11, & 11:30, was told the same thing. NICE PEOPLE, BUT at 11:40 am , sorry for delay shouldn't take much longer. I ask my service advisor @10, 10:30, 11, & 11:30, was told the same thing. NICE PEOPLE, BUT VERY IMCOMPETENT TO SCHEDULE & DO A OIL CHANGE IN A TIMELY MANNER. More

This dealership does not care for their customers they're willing to give you a bad deal just to sell a truck I do not recommend going here. Don't even service your vehicles here you will get screwed up in s willing to give you a bad deal just to sell a truck I do not recommend going here. Don't even service your vehicles here you will get screwed up in some sort of way by these people. They sold me a bad truck and I ended up having to go back to get a different truck and they were very difficult with me about it, they paired me with a greenhorn salesman named Alberto. Then the salesman Alberto decides to call me up a week after I buy the truck saying I owe another thousand dollars because they messed up their paperwork. More