Avondale Premier Collection

Very good experience buying a preowned BMW from AVONDALE. Every step of the way was easy and very professionally managed. Glad with my purchase and I will keep AVONDALE in mind for future business. Thanks. Every step of the way was easy and very professionally managed. Glad with my purchase and I will keep AVONDALE in mind for future business. Thanks. More

Gabriel Chavez was very personable, professional and knowledgeable. This was the best experience I have had in purchasing a vehicle. knowledgeable. This was the best experience I have had in purchasing a vehicle. More

Gab is an excellent sales rep. Very helpful and personal. Enjoyed the visit and background information. Very helpful and personal. Enjoyed the visit and background information. More

I’ve done business with Kurt for many years and got to meet Scott on this transaction. Repeat customers are good to have! meet Scott on this transaction. Repeat customers are good to have! More

I received an outstanding customer experience buying a new Continental GT Speed with Simon. Simon and Avondale get my highest recommendation. new Continental GT Speed with Simon. Simon and Avondale get my highest recommendation. More

The salespeople, especially Azzam, are all incredibly friendly, knowledgeable, and provide service to an extremely high level. The buying experience is fluid and convenient, complete with small flour friendly, knowledgeable, and provide service to an extremely high level. The buying experience is fluid and convenient, complete with small flourishes to make it that much more memorable. The showroom’s quality, cleanliness, and selection is also top notch. I will wholeheartedly recommend Premier Collection, and Azzam, to my circle of family and friends. More

I just received my special order McLaren 750S from Avondale dealership. Very pleased with the ease of delivery and presentation. It was a special day for me and they certainly made it feel special. My Avondale dealership. Very pleased with the ease of delivery and presentation. It was a special day for me and they certainly made it feel special. My salesman Simon Crossly was on point every step of the way! He kept me in the loop and gave me plenty of updates as the build was progressing. He took the time to go over all the features and functions with me without any interruptions or distractions. It made me feel like a very important customer even though I’m not the only customer. But the details of the vehicle delivery are what made the difference. I highly recommend Simon to anyone considering buying a McLaren. He goes above and beyond to make sure his customers feel important. Thank you Avondale and Simon, looking forward to the next vehicle experience! More

In March 2023, I purchased a 2020 Mercedes Benz CLS 450. When I purchased the car from Avondale I have to say that I was sold a damaged vehicle. When buying the car I asked my Salesman (Llewyn Jobe) if the When I purchased the car from Avondale I have to say that I was sold a damaged vehicle. When buying the car I asked my Salesman (Llewyn Jobe) if the star lit up. He explained that my star wasn't going to light up because of the year in which it was built. Shortly after purchasing the car, I decided to wash my car only to find that my washcloth continually got stuck on the star. After looking it over once more I found that it was cracked in multiple places. When complaining to this company regarding the matter initially I was informed that I was going to be responsible for the damages to the car in which I'd just purchased. After taking the car to Grapevine Mercedes Dealership they helped me prove that it was damaged prior to purchase. The dealership was then forced to cover the damage. Shortly after, I began to receive collision alerts on my dash from a time in which I didn't own the car. I took the vehicle in and spoke Kurt Fegraeus at the dealership. I was asked to take the vehicle in for further evaluation. After hearing my complaint, he offered to buy the car back, give me about 5,000 back for damages, or a trade in. I wasn't happy with any of the offers. I was asked to take it back to Grapevine for further evaluation. After taking it in I was instructed that I would be present during the investigation of the damages. That did not happen. They took my car in, put me in a loaner and told me that I would be contacted when they had an outside inspector arrive to be present during that process. I was later informed that the alerts were software issues. They said a recall came out regarding the matter. I was informed that the alerts received regarding damage to the front of car never happened. They came out and informed me that I hadn't any damage to the crash bar located behind the bumper however the paint on the bumper was different from the paint of the rest of the vehicle and there wasn't any explanation. They informed me that they hadn't any answers regarding the matter. I was then offered, a free Service A maintenance repair for my inconvenience. This purchase from this company has been an absolute nightmare. My vehicle has spent more time at the dealership for repairs than it has in my garage. I was informed that Avondale was a very reputable company with amazing customer service. I will tell you that my experience with this company was and has been far from that. I was also sold a warranty with a company called Axiom. This company has been nothing short of a disaster. If you are looking to really have a great customer experience on a vehicle purchase, I would highly suggest that you look beyond Avondale Premier. Now my car is back in the shop for maintenance again...NEVER AGAIN WILL I PURCHASE ANYTHING FROM THIS DEALERSHIP More

Gabriel was fantastic and very knowledgeable with his vehicles. He was attentive and went out of his way to make it a positive experience. vehicles. He was attentive and went out of his way to make it a positive experience. More