Avondale Nissan

I called the service department to make an appointment to come in because of a concern with the rogue I am buying. The service rep made an appointment for me to come in at 12:30, and talk to Renee. Upon ar come in because of a concern with the rogue I am buying. The service rep made an appointment for me to come in at 12:30, and talk to Renee. Upon arriving, I was ignored upon entering,no acknowledgement at all. I was eventually asked by young man if I needed help. I informed him I had an appointment with Renee . ,and he told me Renee was at lunch! so I was given an appointment with a rep that was going to be at lunch? I am sorry but this is poor customer service. When I called to make the appointment the service rep asked me "How many miles I had on the rogue?" does that really matter? I was just in there in May for my oil change. apparently, the mechanics that changed my oil forgot to recalibrate the computer. I am driving down the freeway and a picture of a wrench appears on my dash panel, not knowing what this means, I am concerned . The excuse I was told was pretty lame. What if the mechanics had forgotten to tighten my lug nuts ,or forgotten to put oil in? these are suppose to be professionals. I am truly disappointed in this and every experience I have had at this dealership. I believe this treatment was racially motivated. I am sorry I did not get names. The lady that takes the cars back to be serviced was an exceptional employee.kudos to her. the mechanic that came out to help us at her request was also very cordial and helpful. I think his name was Chas or Chris. More

This dealership seemed like a great choice, especially coming across so friendly and really stressed that they are no pressure salesmen. Me and my pregnant wife traded in our Xterra after having it for a coming across so friendly and really stressed that they are no pressure salesmen. Me and my pregnant wife traded in our Xterra after having it for a couple years and decided to go with a more fuel efficient car like the one we ended up buying, which was the 2013 Nissan Sentra. We love our car and we love Nissan cars. But this place absolutely took advantage of us and we ended up paying way more then we should of and our salesman knew it and later called it a "loser deal" after it was all finalized. It was our first purchase of a new vehicle and now i know to do a little more research. It shouldn't be a such a sheisty situation where you feel the need to lie about what you can afford. This dealership did not treat us right and our salesman crossed the line in many instances. Which is sad cause he does have a lot of good reviews, but maybe that's cause he'll call you a bunch of times to make sure you write a good review for him. Thanks for taking advantage and then rubbing it in our face. More

Purchasing a vehicle is not a pleasant experience, and it is due to salesmen who constantly lie and deceive on a consistent basis. I have spent the past 2 weeks calling every Nissan dealership in the Phoenix is due to salesmen who constantly lie and deceive on a consistent basis. I have spent the past 2 weeks calling every Nissan dealership in the Phoenix area and had to deal with much frustration of salesmen not providing me with accurate information I requested. On Thursday, June 20th, I had the good fortune to speak with Bruce Weiss at Avondale Nissan. He provided everything to me that I requested in a timely manner, followed up on everything and made sure that my daughter was treated fairly and properly. I live in Las Vegas and co-signed a vehicle for her so I was not present at the sale. In a world of deceptive people, Bruce is an honest man, but just as important a good salesman and person who made me feel comfortable that the experience was a pleasant one. I had the opportunity to purchase vehicles at any of the other dealerships, but they did not "earn" my business. I am happy with the entire experience and would recommend Bruce's services to others. More

Our Salesman Louis was absolutely fantastic! Exceptionally friendly and attentive to our needs and very patient even though we took a couple of days to weigh our options and get our funding in p Exceptionally friendly and attentive to our needs and very patient even though we took a couple of days to weigh our options and get our funding in place. Pedro in the Finance Department was a different story, however. If we had a choice we would definitely have dealt with different finance person. Pedro was offended when we told him we weren't interested in purchasing add-in warranties for the car and continued with the sales pitch even after being repeatedly asked to stop. He then proceeded to bring it up throughout the rest of the financing process. The car was ready and being cooled off when we arrived for our appointment and Louis was ready for our arrival keys in hand for the test drive. Once we had both driven the car and had decided to proceed with the purchase Louis walked us through the entire process as quickly as he could and had our car cleaned, fueled and detailed and it looked positively amazing for us to take delivery of. Once the process was complete Louis took another half-hour of his time to show us how to pair our cell phones with the blue-tooth hands free system and made sure we were comfortable with all of the cars features. Overall our experience was fantastic with the small exception of the issues with the finance manager, Pedro. The pricing was a little higher (about $1000) for the car but the location of the dealership and our desire to develop a relationship with a nearby dealer AND last but not least the dealers rating with Dealerrater.com definitely played a part in our decision to purchase the car from Avondale Nissan. More

We purchased a 2012 Ford Fiesta in April. The sales team was nice, and the transaction went smoothly. After getting the car home, we quickly realized that it showed signs of having been in an accident and w was nice, and the transaction went smoothly. After getting the car home, we quickly realized that it showed signs of having been in an accident and was repaired, even thought the Carfax had no data on a collision. I brought up my concerns with Jasin, he claimed to look in the insurance database and said there was no record of an accident. I had to bring the car back to get a second key made, and asked them to check a tire that was leaking air. Instead of repairing or inspecting the tire, they just put more air in it, and did not look at the vehicle for evidence of a crash as I had requested. I've since emailed Jasin and customer service, and have received no responses. More

Bruce was highly knowledgeable and really pleasure to work with. Fantastic sales man I have ever dealt with and the way he understands the customers’ needs is amazing. He also helped in working personall work with. Fantastic sales man I have ever dealt with and the way he understands the customers’ needs is amazing. He also helped in working personally with Avondale Nissan finance department to help me with my financing, I have not seen this kind of helping nature with many of the sales people, particularly at dealerships. I want to thank Bruce again for his marvelous job and for the wonderful experience I've had with purchasing my 2010 Nissan Rogue vehicle. I strongly recommend Avondale Nissan for their service & quality. More

Well my experiance at the dealer was awesome Bruce was very nice and had all my paperwork ready when I arrived didnt take long since before I arrived i had already told him what car I wanted and the best very nice and had all my paperwork ready when I arrived didnt take long since before I arrived i had already told him what car I wanted and the best part was that I wanted a 2013 and i drove out the lot with a 2014 for a cheaper price so I really recommend Bruce when going to avondale nissan More

I had an amazing experience working with Bruce Weiss. Being self-employed and not having the best credit made me a very difficult customer to work with but Bruce did not give up on me. Along with Jason, Being self-employed and not having the best credit made me a very difficult customer to work with but Bruce did not give up on me. Along with Jason, the finance manager, he worked really hard to get me approved. I drove out of that dealership very happy and satisfied with my new vehicle. He's very knowledgeable, professional, and polite. My father-in-law got to witness it and was very impressed as well. He's now considering trading in his vehicle to work with Bruce. I would highly recommend Bruce to anyone purchasing a Nissan. He will give you a really good price and you'll receive excellent customer service. Thanks again Bruce! I really appreciate your help. More

As a 1st time buyer I was so amazed by how easy and stress free the process was in getting my car. I did my research, knew exactly what car I wanted, called Nissan Avondale and was connected with one o stress free the process was in getting my car. I did my research, knew exactly what car I wanted, called Nissan Avondale and was connected with one of the best sales man I've ever meet Bruce Weiss. I would definitely work with him in the future and would recommend my folks to him. More

Buying a automobile should not be a painful experience. My experience with Avondale Nissan was far from painful. Let me explain why. 1. I live in Sedona a 2 hours from the dealership so I phoned the s My experience with Avondale Nissan was far from painful. Let me explain why. 1. I live in Sedona a 2 hours from the dealership so I phoned the sales department and Bruce Weiss was my sale person I worked with. As a business owner myself and the distance to travel to the dealership Bruce worked with me over the phone as I was already set on the model I was interested in. He had in inventory the model I was interest in and we immediately worked out the numbers with my trade. With in record time we came to an agreement on phone on price. I had a concern that once we had agreed on price and I drove all the way to dealership that things would change and he gave me his word that he would stick to the deal and he did. What a pleasant surprise. I can't say the same about other dealerships. 2. Bruce was a pleasure to work with. As a seasoned professional he also assisted in working personally with his finance department to help me with my financing. I had explained to Bruce that I have a disputed item on my credit report that I have not been able to get removed that has caused me difficulty with credit. Bruce listened to my concerns and worked with his finance office and in no time I was approved and accepted without my credit application being sent to multiple lending companies,unlike other car dealerships that result in lowering my credit score in the past. 3. Once the financing was approved we drove down from Sedona late in the afternoon to pick up our the Quest LE. The personalized service of everyone in the dealership was amazing. Jeremy Wilson finalized all our paperwork and it was a breeze. I have received three followup calls after the sale. As a small business owner myself personalized service means a lot to me as I also try to go the extra mile to listen to a customers needs and make sure to deliver what is promised. Avondale Nissan definitely delivered and I will buy my next automobile from them again. If you are in the market to buy a new automobile I would highly recommend Avondale Nissan. Integrity, friendly and professional staff, Bruce Weiss was great to work with. Best buying experience I have ever had. Thanks Bruce. More