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Avis Ford Inc
Southfield, MI
135 Reviews
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Showing 135 reviews
October 18, 2024
Purchased 2020 Ford Fusion (in 2020) and I've had ongoing engine and transmission issues ever since. My car has been in the service center for a total of 5-6 months, since vehicle purchase...without ANY RESO engine and transmission issues ever since. My car has been in the service center for a total of 5-6 months, since vehicle purchase...without ANY RESOLUTION. Service professional Jean Miller informed me of needed transmission and engine part replacement...Later found out (from Quick Lanes' specialist), no engine work was ever completed on my vehicle. I've emailed Ford Customer Experience Specialist, General Managers, "tried" addressing concerns with Service Managers, several Service professionals...without ANY RESOLUTION. Service Center Mgr./professionals lack compassion; Service ctr. manager (Larry) is extremely... rude. I pay $465.00 monthly for a vehicle under warranty. I'm forced to drive this vehicle to work, every day, with smoke coming from its exhaust/ "check engine" light on. It's sad and very unfortunate that this is my experience. I've been purchasing vehicles from Avis Ford for over a decade and this is by far the WORSE experience ever. Upon purchase, I was promised a $500 voucher through ID. ME (by salesman) Walter Simmons...that incentive disappeared after vehicle purchase. I received nothing but avoidance and a headache chasing behind salesman to help with finalizing incentive. I never thought I'd have to pay for service this terrible and the time I've put into all of this madness is just heart wrenching. Never again will I buy from AVIS FORD! More
by Boycea
Employees Worked With
Jean Miller, Larry Sirgany., Karly Butcher, Alan, Walter Simmons, Tim (Service Ctr), Felicia Collins, Edmond Douglas
September 02, 2024
I love Avis Ford and my 2024 Ford Edge! Mr. Iron Johnson was so helpful and professional! Mr. Iron Johnson help me with the transition to my new vehicle and explained and answered all of my Mr. Iron Johnson was so helpful and professional! Mr. Iron Johnson help me with the transition to my new vehicle and explained and answered all of my questions. More
by yogi1956@ymail.com
Employees Worked With
Mr. Iron Johnson
August 02, 2024
My long time salesman in 2022 ordered me the perfect truck but in 2024 when I waited 6 months for my newest version of my truck to be made, I was surprised by a 'tonka' truck as my replacement. The sal truck but in 2024 when I waited 6 months for my newest version of my truck to be made, I was surprised by a 'tonka' truck as my replacement. The salesman wanted to argue with me telling me it is the same vehicle but a new version; it wasn't even half of what I ordered. Essentially I was NOT helped by the salesman, his manager or dealership manager. NO HELP even after reaching out to them. I would NEVER recommend Avis Ford. More
by Jmgoyette
Employees Worked With
Lou Marchesi
June 10, 2024
Gordie Johnson at Avis Ford is the best! !! I told him what I wanted and he delivered!!!! He got me a great vehicle and an even better deal!!!! I will always come back to Gordie & Avis becaus !! I told him what I wanted and he delivered!!!! He got me a great vehicle and an even better deal!!!! I will always come back to Gordie & Avis because they always put the customer first!!!! More
by MAngelic1
Employees Worked With
Gordie Johnson
March 11, 2024
Avis is a family friendly dealership that offers exceptional customer service. Everyone is quite friendly and helpful from the showroom to the service area. exceptional customer service. Everyone is quite friendly and helpful from the showroom to the service area. More
by Val
Employees Worked With
Stan Goldsberry
February 28, 2024
My Sales person was very knowledgeable and helpful at finding me a vehicle that I can afford and helping me pick out the color (green) that I like. It was like she knew me and she knew what I wanted. Gr finding me a vehicle that I can afford and helping me pick out the color (green) that I like. It was like she knew me and she knew what I wanted. Great job!!! More
by Rjones630
Employees Worked With
Santoria Shepherd
February 17, 2024
Avis Ford does tremendous work. Their service is excellent all the way around. I just purchased my third Ford from longtime salesman Lou Marchesi. He's the best, a true professional Their service is excellent all the way around. I just purchased my third Ford from longtime salesman Lou Marchesi. He's the best, a true professional! More
by CS
Employees Worked With
Lou Marchesi, Lori
