Autoworld Kia

Decent car, but dealer left a bad taste in my mouth. I have my new 2015 Kia Forte almost 2 months now. While I am generally happy with the car itself, the experience of going through Auto World Kia leave I have my new 2015 Kia Forte almost 2 months now. While I am generally happy with the car itself, the experience of going through Auto World Kia leaves much to be desired. Based on other comments, it seems many others are left with a sour taste in their mouths after going to this dealer. The initial sales consultant, Wayne, was pleasant and knowledgeable enough, and we found some things in common. After doing a few more weeks of research and test driving, I came back, and once the discussions focused on a specific vehicle and specific numbers, I could tell Wayne was a somewhat low man on the totem pole there (I guess most sales consultants are low men anyway.) One of the main gripes I have is about an agreed upon added feature, specifically a remote start system. When that was made part of the package, we had what I thought was an agreement. It turned out that it was not the complete system that I was expecting. A feature that allows starting with your smartphone, something I assumed was standard in all systems these days, was not included. What was even more aggravating was that I was not told that from the outset, or even offered that option, although when it was installed, a card describing the feature was inserted into the system's small manual. I assumed from that that it was part of the system. No one in Service told me anything before I left the premises. When I called to find out how to connect to it, I was told it was not installed, that it was an added option (and a pricey one at that), and that I had to have a subscription to use it. These are somewhat significant details that should be given to any customer. Yet from this place, nothing. I do have one commendation for one of the Finance Managers (Scott?) who even after I signed the contract, kept looking and found a better rate (and lower payment) for me. Fair play to him. Update at 3 months: After the initial review above was posted, I was contacted by Scott Russo who left a message indicating they would take care of my issue. After several attempts to call him back, I learned he was no longer with the dealer. I asked to be contact by someone else, but 3 weeks later, no one has actually contacted me. Also, after 2+ months and only 1100 miles, I was contacted regarding a service appointment I never scheduled. I asked why via email, but was never provided a clear answer. My manual indicates first service at 7500 miles or 6 months. The internal communications within AutoWorld Kia apparently leave much to be desired. Bottom line: Kia is an up an coming car brand, but research the dealers carefully. Don't go to Auto World Kia or either of its sister dealerships in Suffolk County. You are likely to be less than satisfied. UPDATE Jan 2016: AutoWorld Kia did follow up with me and made good on the completion of the remote starter in December. The question regarding scheduled maintenance has still not been clearly answered. There really ought to be a simple web page where owners can register their new vehicles and get a customized schedule for maintenance milestones, by time and/or mileage. This is something that exists with most other car manufacturers and dealers. Thanks. More

Marcel knows customer service and his cars!!! I recently bought a new Sorrento at Auto World and was lucky enough to have Marcel Munlyn take care of my purchase. He was a professional from sta I recently bought a new Sorrento at Auto World and was lucky enough to have Marcel Munlyn take care of my purchase. He was a professional from start to finish! No pushy salesman here!! He is extremely knowledgeable, actually there is nothing he does NOT know about Kias! He was super personable and made the process seamless. He followed up to make sure I was happy with the car and made me feel like I have someone who has my back at the dealership, which always makes for a great relationship. Marcel is a HUGE asset at Auto World, and should be rewarded accordingly! Need to buy a car? Go see Marcel he's waiting for you with a smile. Also met with Tyrone and he was also just as knowledgeable and made the process of finance soooo easy. Super friendly and a pleasure to deal with! More

Kia of east meadow-the sleaze ball dealership of L.I. Price of car was good but the only thing that made this visit bad is they had a fake carfax,it took them 3 days to get me one,I guess that's how long Price of car was good but the only thing that made this visit bad is they had a fake carfax,it took them 3 days to get me one,I guess that's how long it took them to photo shop the vin number on to another car dealerships carfax SMH,Thankgod I never brought the car,they said it had one owner it really had 4,And who knows how many miles it really had ??????????? Am def reporting this to BBB. More

they did not tell me about disposition fee at end of lease. auto world kia failed to inform me about the disposition fee I would incur at end of lease. held back that info when I signed. sleazy way of doing b auto world kia failed to inform me about the disposition fee I would incur at end of lease. held back that info when I signed. sleazy way of doing business in my opinion. stay away . karp kia better. More

A fantastic buying experience. I just recently purchased a 2013 Kia Soul and I must say the shopping experience was absolutely killer. The gentleman who assisted us through this pro I just recently purchased a 2013 Kia Soul and I must say the shopping experience was absolutely killer. The gentleman who assisted us through this process was Marcel M., and he was great. He explained everything clear as can be, treated myself and family with such respect. It truly was an admirable experience, and I absolutely would recommend to anybody who is in the market for a new vehicle, this should be Their first stop. Thank You! More

Dishonest Service Experience I had an extremely dishonest experience with the East Meadow Service Department. After diagnosing that my car needed a new battery, I was quoted a p I had an extremely dishonest experience with the East Meadow Service Department. After diagnosing that my car needed a new battery, I was quoted a price of $179.95. When asked why a battery replacement was so expensive I was told "Copper is very expensive and they are putting more copper in batteries." I agreed to have the work done. When I picked up the car I was charged $119.95 for a battery, $59.95 for labor and $9.95 for disposal fee (179.95). I happened to notice an advertised price on their menu for $129.95 for a replacement battery after I paid. I was told that I was getting a "discount" and only being charged $119.00 for the battery, not the $129.95. The service technician failed to mention that the $129.95 price included all and there should not have been an added labor and disposal fee. I was blatantly deceived by the employee. The Service Manager Jorge refunded my card the next day and apologized. I emailed the Dealer Principal, Joseph Catalanotto, The GM, Anthony Cavalcante, and The GSM Mark Cavalcante and haven't heard a word back. More

Five Star Experience Our salesman, Wayne, was extremely knowledgeable about all the Kia vehicles and assisted us in picking out the right car to meet our needs. Upon deliv Our salesman, Wayne, was extremely knowledgeable about all the Kia vehicles and assisted us in picking out the right car to meet our needs. Upon delivery, he went over all the features & specs as well as setting up the bluetooth interface. Wayne and the ease of service was the key to our choosing a Kia! More

Dedicated and helpful salesperson... Marcel This was a first time experience with the Kia vehicle and this dealership. This salesperson was very attentive to my questions and explained all the This was a first time experience with the Kia vehicle and this dealership. This salesperson was very attentive to my questions and explained all the functions in the car and demonstrated much knowledge in explaining how everything worked. More

awsome Marcel was very helpful and very nice. Eric and I were very happy with Marcel. He made buying a car very pleasurable. We would recommend them to go s Marcel was very helpful and very nice. Eric and I were very happy with Marcel. He made buying a car very pleasurable. We would recommend them to go see Marcel. More

WONDERFUL AND COMFORTABLE EXPERIENCE We stopped into Auto World Kia just to look at the Sorento which we had seen at an auto show. Marcel M. met my husband and I at the door and We stopped into Auto World Kia just to look at the Sorento which we had seen at an auto show. Marcel M. met my husband and I at the door and from the start we felt welcomed. Marcel answered all our questions and took the time to be sure that we understood the answers. We felt very comfortable during the whole sales experience. We felt as if we were with a friend instead of a car salesman. We also dealt with Ty Hudson in finance who explained everything to us. Again we felt as if we were with a friend. We have bought new cars before and have never felt as comfortable when leaving this dealership. More