Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Autoworld Kia
East Meadow, NY
443 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 443 reviews
July 07, 2016
Excellent Experience I want to thank Michelle, Pete and Vinny in the service department. They were helpful, fast, friendly and efficient. My dad, who usually buys his car I want to thank Michelle, Pete and Vinny in the service department. They were helpful, fast, friendly and efficient. My dad, who usually buys his cars from Lexus and BMW, is considering purchasing a KIA because of this amazing crew!! More
by DawnM
Employees Worked With
Michelle, Pete, Vinny & Shawn
June 24, 2016
Nice Experience I leased a 2016 Kia Optima from this dealership earlier this week. The entire experience (Sales, General Manager and Finance Department ) from star I leased a 2016 Kia Optima from this dealership earlier this week. The entire experience (Sales, General Manager and Finance Department ) from start to finish was very pleasant!! A big thank you to Adam who was very helpful, knowledgeable and professional.... he found the perfect car for me. I love it! I would do business with this them again in the future and if you are looking for a dealership with outstanding overall service, I would highly recommend Autoworld Kia. More
by kath322
Employees Worked With
Adam Tepfer
June 09, 2016
DISHONEST, UNETHICAL LIARS STAY AWAY FROM THIS DISHONEST, UNETHICAL, EXCUSE OF A DEALERSHIP!!!! My wife and I went there today looking to close a deal on a car. We have went STAY AWAY FROM THIS DISHONEST, UNETHICAL, EXCUSE OF A DEALERSHIP!!!! My wife and I went there today looking to close a deal on a car. We have went to many many dealerships in our search for a car, and narrowed our search to a Kia Sorrento. We did our research on the car, and negotiated with other Kia dealerships. So at this point we were searching for the dealership that would give us the best price. We did not want to waste our time going somewhere that won't meet our specific budget, and we were not insulted when our budget wasnt metby other dealers because that's life, but we were highly insulted by this group of unethical liars who pulled a major bait and switch. When we called we spoke to 2 salespeople Greg, and Penny, and the manager Maria Flores. We were very very specific with our budget and the car we wanted, and how much we were willing to pay upfront. Our only request was please be transparent with us if you can't meet our budget, because we do not want to waste any more time visiting dealerships that will not meet our price. We are reasonable people and completely understand if someone can not make a deal with us we will walk away from the deal. The manager Maria Flores told us specifically that they can meet our price and we can come in to sign the paperwork and get the car. We live in Brooklyn and did not want to travel all the way to Long Island for no reason, so we called the next morning again and spoke to Maria to make it very clear our numbers and what was agreed upon. Further we were transparent with her and told her that we read the reviews online and you have a reputation of doing bait-and-switch on customers. So please tell us again if you will or will not be able to meet our price, her response was that was the old management we urrently do not work like that anymore and there will not be any bait and switch when you come in. So, both my wife and I's guts told us that they probably will do a bait-and-switch on us and we shouldn't waste our time however we believed Maria Flores and took the trip for close to two hours to Long Island due to very heavy rain. Once we got there all of a sudden we were met with a different salesman that we never spoke to before and Maria went into hiding in her office after initially greeting us. Then the salesman tells us that he sorry he can not meet our price. Our internal reaction was ohhhh helllll no, they are playing with the wrong customer today. So we can kindly we told him this was not what was agreed upon when we spoke to Maria so please go back and get the numbers that we agreed upon on the phone on paper. Then he came back with another story that he still can't meet our pricing and gave us a different number, and we told him we are not going to negotiate please get Maria here because we made it very clear to her what we were looking to do. After much back-and-forth with Maria, Greg and some other people, they came back with an offer which would meet our budget however with a very high upfront price that was not previously discussed. Again we did our research so we know the lingo that they would try to use to get over on us. They tried to hide the capitalization cost under the guise of taxes like we didn't know how much the taxes should be. FYI, capitalization cost is the dealership lingo of saying down payment, which we specifically told them we were not looking to make on this car. So I asked him about the up-front price that he's charging us and he tried to wiggle his way out of it and essentially I called him out on it. Then this guy had the audacity to tell us that he will give us a car that was used by the boss' wife for the price we want. Again, you must not think you're dealing with educated people, because why in the blue xxxx would I pay a lot of money for a car that is used by someone else, that I can get new at another dealership. At this point we are beyond angry, and insulted, so out of the many many dealerships we visited this was the first one that we had to raise our voice and express very loudly our displeasure with their customer service, theie lies, their dishonesty, unethical tactics and xxxxxxx ways. I read all of the reviews on Yelp which gave me my apprehensions about this place, but I thought maybe we might be the one that they don't pull their bait-and-switch tactics with Since the manager agreed to our price. My advice to you is do not ignore my review nor everyone else's review on this page. This dealership in unethical dishonest and a bunch of liars. Do yourself a favor and take your business elsewhere to another dealership. P.S. we drove back home to Brooklyn and went to Plaza Kia where we closed the deal on a new Kia Sorrento that very same day. STAY AWAY AND RUN FROM THIS PLACE!!!!!!!!!! More
by Mick718
Employees Worked With
Maria Flores, Greg Ifill
May 28, 2016
Easy experience Our sales representative Marcel was very helpful and friendly . He was very informative and made the experience seemless I would recommend him for an Our sales representative Marcel was very helpful and friendly . He was very informative and made the experience seemless I would recommend him for another good experience . More
by Nicole3
Employees Worked With
Marcel Munlyn
May 01, 2016
Top Notch Sales!! Today I purchased 2013 Kia Soul thanks to Marcel M. Marcel made sure I saw the best car for my budget, which was the car I wanted from the very beginn Today I purchased 2013 Kia Soul thanks to Marcel M. Marcel made sure I saw the best car for my budget, which was the car I wanted from the very beginning. He explained everything to me and was extremely professional. The finance manager was an even bigger help! I will strongly encourage this dealership to anyone, the professionalism and care shown to myself,mom and three year old daughter was superb!! More
by Ellashia Spaulding
Employees Worked With
Marcel Munlyn
April 25, 2016
Amazing experience Marcel M. made us feel comfortable about buying the SUV. And dealing with him was like no other experience I had with a dealership like his. He is a V Marcel M. made us feel comfortable about buying the SUV. And dealing with him was like no other experience I had with a dealership like his. He is a Very likable, and knowledgeable person. We would tell our friends about him and we would come back to buy another car from him. More
by launsu
Employees Worked With
Tyrone was very helpful and made us feel like part of the family, Tyrone Hudson
April 13, 2016
I Love My Kia I checked out the Kia Sorento as a result of reading Consumer Reports' 2016 Auto Review Issue. I was greeted at the dealership by Marcel M who introdu I checked out the Kia Sorento as a result of reading Consumer Reports' 2016 Auto Review Issue. I was greeted at the dealership by Marcel M who introduced me to the vehicle. He was knowledgeable , but not "pushy"! It was a great experience. My test drive sealed the deal. I wanted to buy this car. Three days later I brought my husband to the dealership. Although we had to wait almost an hour for Marcel to finish with another client, Marcel went through all the features of the car again for my husband with much patience and humor. We signed the deal that day (Sunday) and picked up the car on Monday. More
by Miss Harriet
Employees Worked With
Marcel Munlyn
April 11, 2016
Working with Marcel M. Marcel was absolutely wonderful. He walked us through how to use the car, set up our blue tooth and was caring and comforting. I would recommend using Marcel was absolutely wonderful. He walked us through how to use the car, set up our blue tooth and was caring and comforting. I would recommend using Marcel very highly. More
by shelly's buggy
Employees Worked With
Marcel Munlyn
April 03, 2016
Superb sales person Marcel M.! Buying a new vehicle can be a little nerve racking, but Marcel put me at ease from the very start. Throughout the process I never felt rushed or pres Buying a new vehicle can be a little nerve racking, but Marcel put me at ease from the very start. Throughout the process I never felt rushed or pressured and Marcel listened to every one of my concerns. He made the dreaded process of negotiating quick and painless. I was very adamant about the color being titanium. When it almost seemed like titanium would not be available, he made a promise that he would get me something even better if I was willing to choose another color and he did just that. Marcel went above and beyond and everyway possible in order to make sure I was happy with my new car. Not only did he try calling every Kia possible and even was willing to drive 3 hours away to just to get the color I wanted. He delivered a MUCH better car then I had picked out, he really kept to his promise. He also accommodated me by staying after his work hours when he had a prior personal engagement to make sure I was able to pick up my car. Marcel is a superb sales person! He is professional, knowledgably, trustworthy, funny and a great person to deal with. The final price was exactly as negotiated and there were no last-minute surprises. He is the prime example of a good sales person. If you are looking for a new Kia I would highly recommend Marcel M.! You will not be disappointed. More
by s.walden4
Employees Worked With
Marcel Munlyn
March 31, 2016
Great car experience I went to Autoworld Kia to look at a 2016 Sorento to stay within a budget. I had bought a 2001 Optima from the same dealership and felt comfortable g I went to Autoworld Kia to look at a 2016 Sorento to stay within a budget. I had bought a 2001 Optima from the same dealership and felt comfortable going back. Marcel greeted me, my wife, and my 18 month old son very respectfully. He was very courteous, professional, and respectable, especially toward the end when my son was crying to go home :). He was not pushy and, from the moment I walked in, was looking for the truck I wanted, and actually made me realize I shouldn't have bought options I really did not need for what I wanted a truck for (AWD in Long Island and a 3rd row seat for just 2 adults and 1 baby). He helped me narrow it down to a 2016 Sorento LX with convenience package so I could get the heated seats, touch radio, etc, and was able to meet my budget within a few dollars. When my lease is up I will be going back to him to either buy out the truck(again the buyout/finance will still be within my budget) or lease another Sorento. More
by latinprlov
Employees Worked With
Marcel Munlyn
