Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Autoworld Kia
East Meadow, NY
437 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 437 reviews
December 27, 2016
New Sportage Lease Just wanted to thank Autoworld Kia and especially Joe Rossetti for helping our family lease a beautiful new 2017 Sportage. We couldn't be happier Just wanted to thank Autoworld Kia and especially Joe Rossetti for helping our family lease a beautiful new 2017 Sportage. We couldn't be happier More
by Bob W.
Employees Worked With
Joseph Rossetti
December 10, 2016
Thank you guys!!! Sooooo happy with my new Kia Soul! All other dealerships were giving me such a hard time because of my credit, but Addie and Joe V helped me get into Sooooo happy with my new Kia Soul! All other dealerships were giving me such a hard time because of my credit, but Addie and Joe V helped me get into a brand new car that I absolutely love! My kids are so excited about the speakers that change colors with the sound of the music. I plan on referring all of my friends to you guys. More
by MaggieMae
Employees Worked With
Addie Donohue, Joe Varricchio
November 16, 2016
Most DISHONEST dealership EVER! DO NOT GO TO THIS DEALERSHIP!! I HAVE NEVER BEEN LIED TO SO MANY TIMES IN MY LIFE! I was so excited to buy my Kia Sorento back in April 2015 it ha DO NOT GO TO THIS DEALERSHIP!! I HAVE NEVER BEEN LIED TO SO MANY TIMES IN MY LIFE! I was so excited to buy my Kia Sorento back in April 2015 it had a third row, blue tooth and a backup camera things I have always wanted :) However, the minute I drove it off the lot it started giving problems. I had it precertified so I was happy I didn't have to pay to get the engine fixed, then the motor fixed because things were leaking oil but by the EIGHT visit for various and THE same problems I had enough. It went in twice for a length of about 20-30 days and this last time I brought it in was AUGUST 11, 2016 and it wasn't ready for pick up until OCTOBER 25, 2016!!! over TWO months they claimed the part they needed was on back order. I finally heard about something called the Lemon Law so I told the sales manager or whatever he is that I was going to use it because I didn't fell safe driving my two kids and one on the way in this anymore. He then did everything to try to get me not to file being so nice let me help work this out yadda yadda. WELL! I went into the Kia this past Saturday and he said look at some cars and we will work it where you can do an EVEN exchange so I was willing to look. We found a decent 2011 Ford Explorer on the lot and I was a bit disappointed because it didn't have a back up camera. Vinny the "nice" guy said "No problem, we want you to be happy! We will install it." I then said THANK YOU! and said three more times, we wont have to pay anything other than what we owe on our kia correct? We are doing an exchange. Vinny said, "absolutely, you can pick up this week and you will be all set. I will even put this warrantee on the Ford for you! " I walked out of there the happiest pregnant lady and even texted my friends and mom letting them know how much better and what decent people they were. WELL!!!! I receive a phone call Monday asking me to come in and sign some papers for the new loan since they were going to close out the other and pay off the $9,700 dollars that we owed on our kia and move that amount over to the Ford. NOPE! They got us in there and told us our payments for the Ford Explorer was going to be $245 / 76 months. I said ummm, we only pay $189 a month and have 54 months left. They said HMM, let me see what we can do then they came back out with $209 for 76 months and they would give me about $600 dollars for the payments I made while it was in the shop. After doing the calculations it was 15,700 or so dollars that they wanted us to pay for the ford explorer!!!! I said NO WAY I WANT TO SPEAK WITH VINNY! they guy said Vinny isn't here....well I called VINNY on his cell phone and he walked out from the back and DENIED everything he told me on SATURDAY!!!!! Denied it completely LIED to my husband and I and now wants us to take back the KIA that doesn't work. I am so happy that I talked to my Lawyer (uncle) and he said that we can file LEMON LAW!!! NEVER GO TO THIS DEALERSHIP! EVER!!!@!~!!!!!!!! More
by cait485
Employees Worked With
Vinny
August 11, 2016
Quick Service, Despite Being a Walk-in Michele got me in on such short notice. This was one of the few times I had to get the oil change done. She accommodated me. Thanks! Michele got me in on such short notice. This was one of the few times I had to get the oil change done. She accommodated me. Thanks! More
by LIVE_STRONG
Employees Worked With
Michele Gerdon, Michele Gerdon
July 07, 2016
Excellent Experience I want to thank Michelle, Pete and Vinny in the service department. They were helpful, fast, friendly and efficient. My dad, who usually buys his car I want to thank Michelle, Pete and Vinny in the service department. They were helpful, fast, friendly and efficient. My dad, who usually buys his cars from Lexus and BMW, is considering purchasing a KIA because of this amazing crew!! More
by DawnM
Employees Worked With
Michelle, Pete, Vinny & Shawn
June 24, 2016
Nice Experience I leased a 2016 Kia Optima from this dealership earlier this week. The entire experience (Sales, General Manager and Finance Department ) from star I leased a 2016 Kia Optima from this dealership earlier this week. The entire experience (Sales, General Manager and Finance Department ) from start to finish was very pleasant!! A big thank you to Adam who was very helpful, knowledgeable and professional.... he found the perfect car for me. I love it! I would do business with this them again in the future and if you are looking for a dealership with outstanding overall service, I would highly recommend Autoworld Kia. More
by kath322
Employees Worked With
Adam Tepfer
June 09, 2016
DISHONEST, UNETHICAL LIARS STAY AWAY FROM THIS DISHONEST, UNETHICAL, EXCUSE OF A DEALERSHIP!!!! My wife and I went there today looking to close a deal on a car. We have went STAY AWAY FROM THIS DISHONEST, UNETHICAL, EXCUSE OF A DEALERSHIP!!!! My wife and I went there today looking to close a deal on a car. We have went to many many dealerships in our search for a car, and narrowed our search to a Kia Sorrento. We did our research on the car, and negotiated with other Kia dealerships. So at this point we were searching for the dealership that would give us the best price. We did not want to waste our time going somewhere that won't meet our specific budget, and we were not insulted when our budget wasnt metby other dealers because that's life, but we were highly insulted by this group of unethical liars who pulled a major bait and switch. When we called we spoke to 2 salespeople Greg, and Penny, and the manager Maria Flores. We were very very specific with our budget and the car we wanted, and how much we were willing to pay upfront. Our only request was please be transparent with us if you can't meet our budget, because we do not want to waste any more time visiting dealerships that will not meet our price. We are reasonable people and completely understand if someone can not make a deal with us we will walk away from the deal. The manager Maria Flores told us specifically that they can meet our price and we can come in to sign the paperwork and get the car. We live in Brooklyn and did not want to travel all the way to Long Island for no reason, so we called the next morning again and spoke to Maria to make it very clear our numbers and what was agreed upon. Further we were transparent with her and told her that we read the reviews online and you have a reputation of doing bait-and-switch on customers. So please tell us again if you will or will not be able to meet our price, her response was that was the old management we urrently do not work like that anymore and there will not be any bait and switch when you come in. So, both my wife and I's guts told us that they probably will do a bait-and-switch on us and we shouldn't waste our time however we believed Maria Flores and took the trip for close to two hours to Long Island due to very heavy rain. Once we got there all of a sudden we were met with a different salesman that we never spoke to before and Maria went into hiding in her office after initially greeting us. Then the salesman tells us that he sorry he can not meet our price. Our internal reaction was ohhhh helllll no, they are playing with the wrong customer today. So we can kindly we told him this was not what was agreed upon when we spoke to Maria so please go back and get the numbers that we agreed upon on the phone on paper. Then he came back with another story that he still can't meet our pricing and gave us a different number, and we told him we are not going to negotiate please get Maria here because we made it very clear to her what we were looking to do. After much back-and-forth with Maria, Greg and some other people, they came back with an offer which would meet our budget however with a very high upfront price that was not previously discussed. Again we did our research so we know the lingo that they would try to use to get over on us. They tried to hide the capitalization cost under the guise of taxes like we didn't know how much the taxes should be. FYI, capitalization cost is the dealership lingo of saying down payment, which we specifically told them we were not looking to make on this car. So I asked him about the up-front price that he's charging us and he tried to wiggle his way out of it and essentially I called him out on it. Then this guy had the audacity to tell us that he will give us a car that was used by the boss' wife for the price we want. Again, you must not think you're dealing with educated people, because why in the blue xxxx would I pay a lot of money for a car that is used by someone else, that I can get new at another dealership. At this point we are beyond angry, and insulted, so out of the many many dealerships we visited this was the first one that we had to raise our voice and express very loudly our displeasure with their customer service, theie lies, their dishonesty, unethical tactics and xxxxxxx ways. I read all of the reviews on Yelp which gave me my apprehensions about this place, but I thought maybe we might be the one that they don't pull their bait-and-switch tactics with Since the manager agreed to our price. My advice to you is do not ignore my review nor everyone else's review on this page. This dealership in unethical dishonest and a bunch of liars. Do yourself a favor and take your business elsewhere to another dealership. P.S. we drove back home to Brooklyn and went to Plaza Kia where we closed the deal on a new Kia Sorrento that very same day. STAY AWAY AND RUN FROM THIS PLACE!!!!!!!!!! More
by Mick718
Employees Worked With
Maria Flores, Greg Ifill
May 28, 2016
Easy experience Our sales representative Marcel was very helpful and friendly . He was very informative and made the experience seemless I would recommend him for an Our sales representative Marcel was very helpful and friendly . He was very informative and made the experience seemless I would recommend him for another good experience . More
by Nicole3
Employees Worked With
Marcel Munlyn
May 01, 2016
Top Notch Sales!! Today I purchased 2013 Kia Soul thanks to Marcel M. Marcel made sure I saw the best car for my budget, which was the car I wanted from the very beginn Today I purchased 2013 Kia Soul thanks to Marcel M. Marcel made sure I saw the best car for my budget, which was the car I wanted from the very beginning. He explained everything to me and was extremely professional. The finance manager was an even bigger help! I will strongly encourage this dealership to anyone, the professionalism and care shown to myself,mom and three year old daughter was superb!! More
by Ellashia Spaulding
Employees Worked With
Marcel Munlyn
April 25, 2016
Amazing experience Marcel M. made us feel comfortable about buying the SUV. And dealing with him was like no other experience I had with a dealership like his. He is a V Marcel M. made us feel comfortable about buying the SUV. And dealing with him was like no other experience I had with a dealership like his. He is a Very likable, and knowledgeable person. We would tell our friends about him and we would come back to buy another car from him. More
by launsu
Employees Worked With
Tyrone was very helpful and made us feel like part of the family, Tyrone Hudson
