Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Autoworld Kia
East Meadow, NY
437 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 437 reviews
October 25, 2024
I leased and bought out said lease on a brand new car from Autoworld Kia. Over $25,000 built equity with this dealership. I make an appointment for an oil change. On the day of, I present a few of the MA from Autoworld Kia. Over $25,000 built equity with this dealership. I make an appointment for an oil change. On the day of, I present a few of the MANY COUPONS they mail to me weekly, to save $30 on their $90 "oil change" service. The Service Manager indicated that the coupons were all expired, with the most current one expiring just the day before my appointment. I asked for a consideration seeing that the new coupon is most likely in the mail to me already and I am a loyal customer who outright bought a lease on a new car with them. The Service Manager said he can't do anything for me without the coupon and the oil change will be a little over $90. I again mentioned I get the coupons all the time and even showed him the last 4 coupons sent from them. He said "show it to me then" in a crass way. So I politely excused myself and said I will call to reschedule my appointment and left. I went to another brand dealership to get my simple oil change, and lo and behold it was $40 cheaper..... Because my KIA treated me right, I was still a fan, so I put a down payment on another KIA at a different dealership, which would take my trade in. But I just couldn't go through with it because of the loyalty issue I experienced with Autoworld KIA. Autoworld KIA ruined the KIA brand for me, I don't mind spending a little extra for a reliable vehicle that doesn't look as nice, but who respects customer loyalty. For $30, KIA lost my future business. It sucks too, because the new model Sportages are, in my opinion, unbeatable in looks. More
by FlyGuy
Employees Worked With
Not Jeff, Vincent, or Peter
October 18, 2024
I bought my 2020 Sportage almost two yrs. ago... I have less than 50,000 miles on my vehicle.. My car started burning oil.. I have power train coverage... I am burning a quart of oil (at ago... I have less than 50,000 miles on my vehicle.. My car started burning oil.. I have power train coverage... I am burning a quart of oil (at least) every thousand miles.. They've been checking the oil on my vehicle every thousand miles (I have had my vehicle checked for the past four mos.).. Just finding out the terrible reviews on these KIA.. I maintain my vehicles impeccably!! I run a business and this is one of the vehicles I also transport a disabled relative around.. These vehicles are known for burning oil and engine seizing.. I paid for this vehicle in cash, less than two years ago and I'm hitting a wall dealing with Kia Autoworld and their svce. Mgr. Vincent Giufreda.. HORRENDOUS CUSTOMER CARE.. TOTALLY APATHETIC.. I brought my mechanic with me today to witness the svce. person check the oil and confirmed for the fourth time that there is oil loss!!! Vincent Giufreda actually uttered to my mechanic and myself that I will have to check my own oil at every gas fill and I WILL HAVE TO FILL / TOP OFF THE OIL BY MYSELF because this oil loss isn't meeting "specs" of the necessity of changing the engine... Vincent repeatedly told me "Eileen I'm on your side!!" I'm trying to get another engine for you!! Yet, I was sent away minutes later with "Eileen, you will have to top off your oil by yourself every thousand miles!!!" OUTRAGEOUSLY UNFAIR, UNPROFESSIONAL!!! I'M GOING TO CHANNEL 12!!! HORRIBLE DEALERSHIP... DO NOT BUY FROM KIA AUTOWORLD!!! APATHETIC AND CRUEL DEALERSHIP!!! TOTAL SHARKS!!! STRENGTH IN NUMBERS! IF ANY OTHER DISSATISFIED KIA BUYERS WANT TO JOIN IN ME IN CONTACTING CHANNEL 12, YOU CAN EMAIL ME:: luvchrb@msn.com I will be bringing my disabled ward/charge with me if Channel 12 picks up this story.... More
by vivacious vegan
Employees Worked With
VINCENT GIUFREDA, Vincent Guiffreda, Peter Venus
August 21, 2024
This is an update to my previous review. I recently had an industry expert review my last invoice from Kia. To recap: our warrantied 2016 Sedona with 52,000 miles died 2 years ago and at the I recently had an industry expert review my last invoice from Kia. To recap: our warrantied 2016 Sedona with 52,000 miles died 2 years ago and at the time we had it towed to Autoworld Kia. It sat for 3 months before they even lifted the hood. They denied the warranty based on “sludge”. Despite our providing more than the requested oil change receipts they refuse to even acknowledge us. Fast forward to today: the industry expert we consulted ran a check on the engine to see what codes came up so we can determine why the engine died. ZERO CODES CAME UP. The only way it could be zero is if the dealer ERASED the codes. In reviewing the invoice, the consultant said that Kia did NOT run the codes to determine the cause of the engine failure when we had it in their shop. The invoice also indicated that the dealer was SUPPOSED TO PERFORM AN ENGINE TEARDOWN. According to the invoice, they never performed the engine teardown. According to the invoice, the dealer ONLY REMOVED THE OIL PAN in “determining” that the engine died because of poor maintenance. They NEVER CHECKED THE ENGINE THROUGH A TEAR OUT AS THEY WERE SUPPOSED TO. In addition, this model has a defective oil pressure switch which is one of several known defects that can cause a spontaneous engine failure. Because of this, the warranty was extended to 150,000 miles. According to Kia’s own TSB, the dealer was supposed to check and fix it. In addition, WE ASKED THEM TO CHECK IT BECAUSE WE BELIEVED IT CAUSED THE ENGINE FAILURE. According to our invoice, KIA NEVER EVEN CHECKED THE OIL PRESSURE SWITCH. We have a dead vehicle in our driveway that we have been paying off. We have promises of car rental reimbursements that we never got. And, even after providing 10 oil change receipts, we have not been approved. And now we find that THE ENGINE NEVER EVEN WAS INSPECTED. This was a screwup and coverup by Autoworld Kia and corporate. This has caused enormous financial and personal stress on my family. Please, is there anyone out there who can help? Thank you. More
by EM
Employees Worked With
Jeff Glazer, Vincent Guiffreda
February 22, 2024
Avoid buying a used car from this dealership. In 2014 I bought a used 2011 Sorento that had auto start installed. There was just a re-call for a malfunction in the car with regard to the auto sta In 2014 I bought a used 2011 Sorento that had auto start installed. There was just a re-call for a malfunction in the car with regard to the auto start and they are saying I am responsible for the labor cost because the auto start, which added to the purchase price of the car, was an after market add on by the prior owner which I cannot confirm or deny. Might as well go to a standard used car lot they would treat you better. More
by Cfox912
Employees Worked With
Not sure who in service dept I spoke to
December 03, 2023
Avoid Autoworld Kia at all costs. After buying a pre owned vehicle last December with 17,000 miles and only putting 3,000 miles on it since, since I mainly use it to just go to and f After buying a pre owned vehicle last December with 17,000 miles and only putting 3,000 miles on it since, since I mainly use it to just go to and from work (half hour commute btw) and a couple of local errands, I take it in for inspection today, and I'm told that I need new brakes and rotors costing me several 100 dollars in repairs from a mechanic my family has used for literally 3 generations that we know and trust. Aren't brakes and rotors somewhat important and something that is supposed to be checked before selling a car? Never going again. They just lost two customers More
by MY37
Employees Worked With
Al
August 18, 2023
RH: 8/17/2023 Auto world Kia is a good dealership, I had purchased 2021 Honda Pilot, Karla Pascual in particular was fantastic to deal with. She is professional, calm and patient and extremely fair. I w had purchased 2021 Honda Pilot, Karla Pascual in particular was fantastic to deal with. She is professional, calm and patient and extremely fair. I would recommend this dealership to anyone who is in the market for purchasing a car. The dealership honors their word, and free of hidden fees. Five stars 100% More
by rsvlord
Employees Worked With
Karla Pascual
March 14, 2023
Six months since our 2016 Sedona’s warrantied engine died. We provided multiple copies of supporting documents to show we maintained the car and that it was a defective engine. Only 50k miles. $8k in re died. We provided multiple copies of supporting documents to show we maintained the car and that it was a defective engine. Only 50k miles. $8k in rentals because they didn’t have loaners supposedly. Corporate Kia has lied and ghosted us. We have multiple complaints into multiple agencies. If we had had our vehicle towed to Kia in Yonkers instead of AutoWorld we wouldn’t be living this nightmare. More
by EM
Employees Worked With
Jeff Glazer, Vincent Guiffreda
March 09, 2023
I purchased a pre owned Kia Soul from Autoworld in 2019 and have consistently had nothing but a great experience with the service department and their fine professional staff. Jeff has always shown me not and have consistently had nothing but a great experience with the service department and their fine professional staff. Jeff has always shown me nothing but courtesy and care whenever I bring in my car for maintenance or repair. Vinny in charge of the service department is a gentleman who always makes a point to come over and say hello. I am always updated on part orders as the parts department is top notch. There is no better place to purchase and service a Kia…Scott L More
by ScottL
Employees Worked With
Josh in service, Paul Petralia, Christian Cornielle, Jeff Glazer, Vincent Guiffreda, Peter Venus
