Autotown
Champaign, IL
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Great Customer Service From the moment my wife and I walked in the door at Autotown we felt comfortable looking for a car. Maloy and Luna, his two year old German Shepard - From the moment my wife and I walked in the door at Autotown we felt comfortable looking for a car. Maloy and Luna, his two year old German Shepard - Lab, greeted us at the door. Maloy told us from the start that he would help us anyway he could and that he wouldn’t be pushy or aggressive when it came time for us to make a decision. I told Maloy upfront that we were only looking around today (Saturday) and that we wanted to sleep on what we saw and then we would make a decision. I also told him that we were looking at other dealerships to see what was available and best for us. He was very understanding and again reassured us that he wouldn’t be trying to push us home with a car at the end of the day. We looked at three or four different vehicles while we were at Autotown and test drove one of them; the Chevy Equinox. Maloy was extremely knowledgeable about all of the vehicles we looked at and was able to answer all of our questions. As we left for the day, Maloy thanked us for coming in and gave us his number incase we had anymore questions after we left. We ended up going to a larger, corporate, dealership next and immediately felt uncomfortable and pressured by the salesman to purchase anything that we set our eyes on. I told this salesman the same thing I told Maloy, “We aren’t going to buy a car today; we are just our looking and then we want to take a day or two to figure out what is best for us.” He then proceeded to ask us why we would even come in to look if we weren’t “at least even thinking about purchasing a vehicle today.” My wife and I were stuck in this larger dealership for about an hour trying to end the conversation with this salesman that just wouldn’t take no for an answer. Once we left, we knew that we wanted the Equinox for a couple reasons. The vehicle was in great condition with low mileage for a great price AND the big reason was because of how we were treated by Maloy and the team at Autotown. I called Maloy back that afternoon and we were able to get the paperwork started and set up a time to come in Monday to sign everything. It was extremely easy working with Maloy and his team. I will recommend this dealer to friends/family and we will be back, in the future, when it comes time to get our next vehicle! Customer service goes a long way with me; Maloy made us feel like he cared about us getting the right vehicle even if it wasn’t from his store and that meant a lot and was the main reason we will keep coming back. Finding a great vehicle at an affordable price made the experience even better. More
Mazda6 Ben and Maloy were so helpful. They were very honest and easy to deal with. We had an awesome experience and I'd recommend them to anyone! Ben and Maloy were so helpful. They were very honest and easy to deal with. We had an awesome experience and I'd recommend them to anyone! More
BMW X5 Purchase Process was smooth! Brought my own financing so that eliminated that headache while we were there. Maloy and Ben never made us feel rushed and address Process was smooth! Brought my own financing so that eliminated that headache while we were there. Maloy and Ben never made us feel rushed and addressed any issues that came to fruition during the process.. and I’m a dog lover so that just might be what sealed the deal for me ?? More
BEST BUYING EXPERIENCE EVER Ben and Maloy were great! They made the process of buying a new car painless and easy. Normally, you would spend all day in a dealership, Ben had us i Ben and Maloy were great! They made the process of buying a new car painless and easy. Normally, you would spend all day in a dealership, Ben had us in and out, what seemed, in a matter of minutes. A+ A+ Bravo!! 😘🤩 More
Super easy Ben and Maloy made this easy, no pressure, and very friendly. They had paperwork ready to go when I returned to make the purchase. I actually bought Ben and Maloy made this easy, no pressure, and very friendly. They had paperwork ready to go when I returned to make the purchase. I actually bought a truck on my lunch break!!! More
Great Place to Buy A Car Awesome place to buy a car. Pressure free experience. Bob, Ben and Maloy are so friendly and easy to work with. I will always return to Auto Town f Awesome place to buy a car. Pressure free experience. Bob, Ben and Maloy are so friendly and easy to work with. I will always return to Auto Town for my future cars. More
MALOY IS GREAT! This guy is awesome and he cares about his customers! Last, he gave a great deal on a lifetime Volkswagen. Thank you so much for your time :) This guy is awesome and he cares about his customers! Last, he gave a great deal on a lifetime Volkswagen. Thank you so much for your time :) More
Car Buying made Easy Our experience with Autotown was the best ever! A true example of patience, easy going and a relaxed environment to make a big decision. Maloy and Be Our experience with Autotown was the best ever! A true example of patience, easy going and a relaxed environment to make a big decision. Maloy and Ben were very helpful, and generous with their time and expertise. It was nice to have Maloy to guide us through the process. We love our new vehicle and very glad we bought from Autotown!!!! Really Appreciate the Autotown Team! Greg &Patti More
Amazing This is by far one of the best dealerships I’ve been too. Staff is very friendly, knowledgeable, and overall know what they are talking about. All the This is by far one of the best dealerships I’ve been too. Staff is very friendly, knowledgeable, and overall know what they are talking about. All the cars are good quality, clean interior, and a good price. They work very well with you & truly do help you find a car you’ll love. Definitely worth a stop by.!!!!! More
2015 Honda Pilot Wonderful service great place!!!! Maloy was very friendly liked him a lot great great expience !!! Love love my Honda!! Thanks so much Maloy appreciat Wonderful service great place!!!! Maloy was very friendly liked him a lot great great expience !!! Love love my Honda!! Thanks so much Maloy appreciate every thing!!! More