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Autostar Subaru of Silverthorne

Silverthorne, CO

4.3
196 Reviews
Call Dealership (970) 802-6200

171 W 9th St

Silverthorne, CO

80498

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196 Reviews of Autostar Subaru of Silverthorne

April 24, 2025

Axel was working and helped explain everything that they were doing to my car, price breakdown, etc. Very helpful and proficient More

by JENNIFER.GERISH
Recommend Dealer
Yes
Report | Print
Apr 28, 2025 -

Autostar Subaru of Silverthorne responded

JENNIFER.GERISH, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 23, 2025

Easy check in. Service was great if a bit longer than expected. Waiting area was comfortable and clean. More

by Hlcarver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gallegos
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Apr 28, 2025 -

Autostar Subaru of Silverthorne responded

Hlcarver, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 23, 2025

JD was wonderful today. He was SO knowledgeable about the Outback. He had done his homework for sure. The loan process was seamless thanks to David Gilbert. Thankful for thi More

by Dmen129
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gilbert, JD Cowan
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Apr 23, 2025 -

Autostar Subaru of Silverthorne responded

Dmen129, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 21, 2025

Jonathan was extremely knowledgeable and helpful. He was no pressure and very patient with our many questions. He and everyone at Auto Star made the buying experience actually enjoyable! Highly re More

by Trish
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Benjamin Hall, David Gilbert, Jonathan Ziegler
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Apr 22, 2025 -

Autostar Subaru of Silverthorne responded

Trish, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 19, 2025

They treated me. Got me a quote for tires and made an appointment for. They knew I lived alone and offered to take me home and pick me up. I did have a ride. More

by PMILLERMTN
Recommend Dealer
Yes
Employees Worked With
Axyel
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Apr 22, 2025 -

Autostar Subaru of Silverthorne responded

PMILLERMTN, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

April 18, 2025

Consistent and timely but understaffed. Easy to set up an appointment without a long wait. More

by PETE44R
Recommend Dealer
Yes
Employees Worked With
Axel
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Apr 22, 2025 -

Autostar Subaru of Silverthorne responded

PETE44R, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

April 18, 2025

Employees need to know better the service and the product also, and the customer service need to improve More

by JUANRY_13_86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Gallegos
Report | Print
Apr 22, 2025 -

Autostar Subaru of Silverthorne responded

JUANRY_13_86, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

April 12, 2025

This manager is extremely unprofessional. Very argumentative and disrespectful. Lacks simple knowledge in the dealer industry. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Seth is a pretty unhelpful person as well, Benjamin Hall, David Gilbert
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Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

Patrick, Please contact me directly so I can understand what happened and help correct this. Thank you, James Berger Chief Operating Officer 813 716 8784 || james.berger@autostarusa.com

April 12, 2025

See comments above. You seem to be short staffed. I could not get the service department to answer the phone or return a phone call for several hours yesterday. No close More

by JUMBONAV
Recommend Dealer
No
Employees Worked With
Matthew Gallegos, Matthew Gallegos
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Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

JUMBONAV, We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction. We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward. If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.

April 12, 2025

Excellent. Great attitude great service Play was clean and I always enjoy my experience at Auto star More

by cheflaner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gallegos, Maynor Rocha Chavarria
Report | Print
Apr 14, 2025 -

Autostar Subaru of Silverthorne responded

cheflaner, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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