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Autostar Subaru of Silverthorne

Silverthorne, CO

4.4
223 Reviews

171 W 9th St

Silverthorne, CO

80498

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223 Reviews of Autostar Subaru of Silverthorne

July 31, 2025

Me wife and I worked with Dan on the purchase of our new Crosstrek just over a year ago. Dan was so helpful, friendly and honest. What a gem. I feel like he has so much intregrity and is a genuinely hone More

by Rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Matt Marr, Daniel Blaise, Matthew Gallegos
Jul 31, 2025 -

Autostar Subaru of Silverthorne responded

Rick, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 31, 2025

Dishonest and terrible service. Do not go here , they do not take care of locals . You would be better off driving to Denver. They take advantage of people and are stereotypical use More

by mbrunetto5413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Blaise, Matthew Gallegos, David Gilbert, Alec Thompson
Jul 31, 2025 -

Autostar Subaru of Silverthorne responded

mbrunetto5413, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 27, 2025

Attempts to upsell and inconsistent pricing on services. Unavailable during posted hours. The only dealership for hours and they act like it. More

by CHRISTOPHERHMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Systemic issues
Jul 31, 2025 -

Autostar Subaru of Silverthorne responded

ChristopherMilton, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 26, 2025

Clean, great selection, fair MSRP and rates. Sales manager made the buying experience terrible - non transparent in the contact. Hidden additional costs without explanation. Just an unfortunate More

by a.hernandez942
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Hall, David Gilbert, JD Cowan
Jul 31, 2025 -

Autostar Subaru of Silverthorne responded

a.hernandez942, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

July 25, 2025

Poor communication, lack of follow up with me as the customer, over charging on invoices. More

by DURSCD720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Axel harder
Jul 25, 2025 -

Autostar Subaru of Silverthorne responded

DURSCD720, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 25, 2025

Service was great this time, first time I came in for service, they didn't have part, wasted trip More

by maryhoffius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gallegos
Jul 25, 2025 -

Autostar Subaru of Silverthorne responded

Mary, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com

July 19, 2025

Wow- they responded immmediatly upon my new car inquiries. Everyone I made contact with was helpful, knowledgeable and happy to help. I received quick responses to all questions, and never any pres More

by shawsflyual
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel Blaise, Joe Kelliher, Townes Moore, Christina Monaghan, John Garces
Jul 21, 2025 -

Autostar Subaru of Silverthorne responded

shawsflyual, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

July 16, 2025

The staff was polite and helpful, but . .. I sat around for two hours before my problem was diagnosed and then told that they didn't have the correct part. Also didn't have the part for the More

by NGDRELLES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Gallegos
Jul 21, 2025 -

Autostar Subaru of Silverthorne responded

NGDRELLES, Thank you for your honest feedback. While I’m glad to hear our team was polite and helpful, I’m truly sorry the rest of your experience left you feeling frustrated and disappointed. You scheduled in advance and deserved a more efficient visit—with the correct parts on hand and clearer communication upfront. I also understand how frustrating it must have been to pay for a diagnosis when the repair couldn’t be completed, especially given the price difference you later encountered elsewhere. This isn’t the experience we want for our customers, and I’ll be reviewing this situation with our service team directly. If you’d be open to discussing your visit further or sharing more about the resolution you found elsewhere, I’d appreciate the opportunity to listen and learn. Please feel free to contact me directly at 813-716-8784 James Berger, COO

July 16, 2025

Someone scheduled my appointment on Saturday, I drove 45+ minutes and found out they weren’t open. I was rescheduled for Monday, took a day off work because of the mid-scheduling & then they gave me a very s More

by Kendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Gallegos
Jul 21, 2025 -

Autostar Subaru of Silverthorne responded

Hi Kendall, I’m so sorry for the inconvenience and frustration you experienced. You should never have been scheduled for a day we weren’t open, and I completely understand how upsetting it must have been to drive 45+ minutes—only to find the doors closed. On top of that, needing to take additional time off work is a significant disruption, and I regret that we didn’t make it right in a more meaningful way. Your time and trust are incredibly valuable, and it’s clear we let you down. I’ll be following up with our team to ensure this kind of scheduling mistake doesn’t happen again. If you’re open to it, I’d appreciate the opportunity to speak with you directly and do more to make this right. You can reach me anytime at 813-716-8784 James Berger COO

July 13, 2025

They were able to get my car serviced very quickly. Great communication via texts with the invoice included. More

by MADISONCR3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Ramirez
Jul 14, 2025 -

Autostar Subaru of Silverthorne responded

MadisonCR3, Thank you for writing us a review! We greatly appreciate your business. welcome to the Autostar Family!

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