Autonation Volkswagen Carlsbad

This was the second time we’ve had a bad experience with this dealership. This repair was for a recall service. The dealership was unable to complete the work after 1 week. Communication was severely lackin this dealership. This repair was for a recall service. The dealership was unable to complete the work after 1 week. Communication was severely lacking. We ended up going to another dealership which completed the work in a few hours. We won’t be going back to this dealership unless an emergency situation forces us to do so. More

Although our purchase of the 2024 Volkswagen Tiguan didn't work out, the folks over at Auto Nation Carlsbad (Jessica, Linda, Frank, John + more!) all had our best interest in mind and provided a world- didn't work out, the folks over at Auto Nation Carlsbad (Jessica, Linda, Frank, John + more!) all had our best interest in mind and provided a world-class experience for my daughter and I. It's rare these days to find a dealership who strives to make their customer happy and we've found one with Auto Nation Carlsbad! Thank you all for everything and we'll see you again on our next purchase. More

Great car buying experience! Will helped us with the process and was patient and not pushy. The dealership also did not install a bunch of add-ons to the car and try to charge us Will helped us with the process and was patient and not pushy. The dealership also did not install a bunch of add-ons to the car and try to charge us for it. Very straight-forward pricing, which I greatly appreciated. More

The salesman Cody was very responsive and helped us out. Manger Linda was accommodating and understood our aim. Manger Linda was accommodating and understood our aim. More

The salesperson I talked to was wonderful but I was supposed to have been contacted by the manager and he never called so I didn't do business with them. The salesperson followed up and I told him that supposed to have been contacted by the manager and he never called so I didn't do business with them. The salesperson followed up and I told him that his manager didn't call and that I went with a different dealership Volkswagen San Bernardino for my purchase. Customer services extremely important to me! More

Awesome experience at Autonation. But I have to give Billy, our sales person, the biggest shoutout. He had been assisting me for 6 months with so much patience and kindness in helping But I have to give Billy, our sales person, the biggest shoutout. He had been assisting me for 6 months with so much patience and kindness in helping my husband and I find out dream car. Highly recommend this location (especially with having prior experience at various other VW dealerships). AutoNation rocks! More

Autonation Volkswagen out of Carlsbad was the best car buying experience i've ever had. Finding the car, buying the car, i flew down from Sacramento to purchase this car. The team had everything together buying experience i've ever had. Finding the car, buying the car, i flew down from Sacramento to purchase this car. The team had everything together and made it very smooth the entire time i was working with them. Thank you again! More

Great Service. Was in line to check in and immediately was greeted before I could turn my engine off! Was in line to check in and immediately was greeted before I could turn my engine off! More

This review is only about the service center, not the overall dealership, since I have limited experience with other areas of the dealership. While the service advisor seem to be doing his best, the overall dealership, since I have limited experience with other areas of the dealership. While the service advisor seem to be doing his best, the service center was understaffed, or the staff that was there was sitting around, not paying attention to customers (one girl was sitting there doing something on her cell phone that didn’t look like work). Despite having an appointment, I was left standing outside for 20 minutes, waiting for someone to come and check my car in. I had gone inside within a few minutes of arriving and was told someone would be outside to help me shortly. I waited about 10 minutes before someone came out, looked at me, told me someone would help me soon, and then walked away. After another 10 minutes, my husband went inside and then finally someone helped him. The pick up was a little smoother, but there was one employee In the service center to handle everybody waiting. I’m used to much higher levels of service at other (non-VW) dealerships so unless alternate VW dealerships are prohibitively far away, I will look for a different VW service center for future service needs. More

Dropped my car off for service and it was quite possibly the easiest repair I've ever done. They even found an issue with my door that I didn't know about it and fixed it! Pricing was fair and everyone was the easiest repair I've ever done. They even found an issue with my door that I didn't know about it and fixed it! Pricing was fair and everyone was very nice. I'll 100% be coming back here for any and all future service needs. Thank you! More