Autonation Toyota Corpus Christi

I was pleasantly surprised with how smooth and easy they made it to buy a car. I had always heard that buying a car was a pain but they really made buying my first car very easy. made it to buy a car. I had always heard that buying a car was a pain but they really made buying my first car very easy. More

I had a horrible experience at this dealership. Their alignment machine was broken and the service advisor, Alex Arranaga, immediately tried to convince me that my car's alignment was off. When he Their alignment machine was broken and the service advisor, Alex Arranaga, immediately tried to convince me that my car's alignment was off. When he saw that I had had my car aligned at the last service at AutoNation 5000 miles ago, he tried to tell me that my tires were old. I bought the car from the dealership about a year and a half ago and this was my 25K servicing. He never asked me for my initials or signature, but told me that my car would be ready in 45 mins to an hour, which is why I decided to wait at the dealership. An hour and a half later, I asked for an update and he tried to tell me that there was one car ahead of me. He then tried to tell me that I had been waiting for less than an hour. Eventually, it turned out that my ticket was missing. I then went to speak to the Service Manager, Mary Jo Ramirez. I recounted my entire experience to her. This person told me she couldn't understand why I was upset because the alignment hadn't been done after all. She also tried to explain to me that the sevice advisor was only doing his work by telling me that my alignment looked off. At no point, did I receive an apology from her that I had been waiting while they didn't even properly file my ticket. She also didn't seem to understand why I would be upset as a customer to have the service advisor tell me my alignment was off or the tires were old when neither was true. Eventually, she told my I was done and handed me my keys. I had to point out to her that I hadn't received my paperwork. She kept working on her computer. When I asked about my paperwork again, she snapped at me that she was getting my paperwork. So let me sum up.The service advisor tried to get me to get an unnecessary alignment. Either lost or didn't file my ticket. Lied to me about how long I had been there. Didn't tell me that he had lost the ticket. My car was serviced though they never took proper authorization from me. The Service Manager was rude and didn't apologize. Told me to leave and I had to ask for my paperwork. During this entire fiasco, I never signed anything. No one went over the inspection results with me. Also, when I first walked in, Mary Jo Ramirez was loudly telling another customer that clients file complaints about her because of her face. This person is unprofessional and customer are complaining because of her behavior. If this person has multiple complaints against her from customers, I cannot understand why AutoNation Toyota has her as Service Manager. Also, unlike other AutoNation dealerships in Corpus, you cannot find a staff directory or the email addrss of the General Manager on their website. I think that gives me an idea of how this place is being run. I tried to get the GM's email address through their chat function and I was told that AutoNation would follow up with me. No one did. I did get the customary email about how they hope I enjoyed their service. AutoNation, you have the prerogative to treat your customers like dirt. Customers have the right to talk with their feet. More

Clean facility and personnel very courteous and knowledgeable! Had appointment for car maintenance prompt service. knowledgeable! Had appointment for car maintenance prompt service. More

I am very disappointed with the AutoNation's Service Department service I experienced last week when I took my car in for service. It took 5 hours from the time i dropped in for a scheduled oil/filter c Department service I experienced last week when I took my car in for service. It took 5 hours from the time i dropped in for a scheduled oil/filter change, tire rotation, and wheel alignment to the time I left. When I checked in ten minutes before my scheduled appointment, the Service Adviser took my order, the first thing, I was informed that, 'I had been told (better than a year prior May, 2022) during a prior visit that my radiator needed to be flushed.' I was told no such thing, nor is there any notation in the service invoice from the last time I went in for service. I informed the Service Advisor, I would wait in the waiting area when asked if I was dropping off the car. I was never told I would be emailed when my car would be ready. Even then, really, an email! To my dismay, the tire rotation service requested was not performed but I was charged for it. I know because I marked my tires prior to taking it in and I know for a fact tires were not rotated. It's strange that all my permanent ink markings which I made on the tire reams were wiped off except one. The front and rear tires on the passenger side were in the same spot as before I took the car in. I also know tires were not rotated because the rear passenger tire had marking from my having brushed against a curb on a right turn a couple of days prior to taking the car in for service, and got too close to the curb. Moreover, I waited in the customer waiting area for an hour beyond the time my vehicle was driven up front before the service advisor sent me an email that my vehicle was ready even though I had indicated I would be waiting in the customer waiting area. It wasn't an email message which prompted me to walk up to the counter and inquire if my car was ready 5 hours later. And to add insult to injury, according to the email sent to me when my car was ready, 'we are emailing, as you agreed....that your car is ready.' I was never informed that I would be emailed when car would be ready. The original order reflected that I was a "WAITER....Cust. In Waiting Room Due By Time: 11:22." I had told the service advisor I would be waiting in the customer waiting area. The original order indicated my vehicle was, 'promised by 11:22. Three hours later I'm still waiting in the customer waiting area waiting for the service representative, who was about less than 15 steps between where I was sitting to the advisor's work counter, to let me know my vehicle was ready. Lastly, minor detail but, every time I've ever taken my vehicle in for an oil change, a sticker is affixed on the upper left top of the windshield to remind me of the next oil change. No such sticker was affixed. All this to say that I don't know, nor trust, that the tires were rotated, wheels aligned, nor oil/filter changed. When the service request was written up I asked for a wheel alignment, "if it was needed." I was never let know if it was needed nor was an alignment report of the condition of the existing wheels needing alignment provided. Given my many years of being an AutoNation's Toyota satisfied customer, all I know is that I waited 5 hours from the time I brought my car in to the time I knew my car was ready. Very very dissatisfied, and untrusting, customer at the service I received last week. The Service Advisor was not attentive to details or communicating with this customer, and I can't trust the services I requested were actually performed. Having to wait in the Customer wait area, you can't help but notice what is taking place. In the 'Service' front counter, people are moving around to what appears to be busy work but no one is paying attention to when the cars are ready, when the car service is completed, and when the serviced vehicle(s) are brought up to the front area. More

JJ Lugo was amazing. We pulled in to the parking lot to look at different vehicles and he instantly greeted us outside. He was very knowledgeable and answered every quest We pulled in to the parking lot to look at different vehicles and he instantly greeted us outside. He was very knowledgeable and answered every question I had. He was pleasant to work with and I would recommend him to anyone looking for a vehicle. More

Took SUV for oil change. Maintenance department used wrong mileage and mileage was not updated! Now records for my SUV are not correct. That tells me maintenance department n Maintenance department used wrong mileage and mileage was not updated! Now records for my SUV are not correct. That tells me maintenance department not paying attention to detail information on car to be serviced. More

Autonation Toyota always makes it easy and have great people to work with. Since 2014 my husband and I have only and will continue to go through autonation Toyota. people to work with. Since 2014 my husband and I have only and will continue to go through autonation Toyota. More

Very knowledgeable and friendly staff. Very professional and salesman explained features on my Toyota Tundra. Very professional and salesman explained features on my Toyota Tundra. More

Awesome and friendly people ready to help from the sales reports to the finance department reports to the finance department More

Staff was friendly and very helpful, Mike Perez went out of his way to make sure we were happy with our choice and didn't lead us to a vehicle he wanted to sell but that we were interested in. A+ experience of his way to make sure we were happy with our choice and didn't lead us to a vehicle he wanted to sell but that we were interested in. A+ experience!!! More