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Autonation Subaru - Service Center

Carlsbad, CA

4.1
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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May 12, 2021

Excellent service overseen by service rep Erik Lopez. FYI The only reason I gave a “Good” rating for Price is that repair of a tire for a puncture and slow leak due to nail is a no charge loss More

by ndking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
May 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review. We hope to work with you again soon!

May 12, 2021

My service advisor Julian the as great! Kept in touch and let me know as soon as my car was ready to be picked up. More

by shawdng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 13, 2021 -

Autonation Subaru Carlsbad responded

We are so happy to hear that you had a great time at Bob Baker Subaru working with Julian! We are so proud to have him on the team.

May 12, 2021

It is clean and beautiful! Everyone was helpful and friendly! I have recommended Subaru’s to all my family and friends! Thank you for making service so easy! More

by jscorpio1028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luiniery Batista
May 13, 2021 -

Autonation Subaru Carlsbad responded

Reviews like this one make our day! Thanks from the Bob Baker Subaru team! See you next time!

May 10, 2021

Always pleasantly received with informed tech and service people. Thanks for good experience. Work done ahead of time. Love our Subaru and glad you help care for it!! More

by julianperez34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 12, 2021 -

Autonation Subaru Carlsbad responded

We’re delighted to get your 5-star review, Julian. Thanks!

May 09, 2021

Friendly! Went the extra mile to help me with updates in my car. Wrote down the URL for the update and talked me through how to complete it. More

by prostartksk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 11, 2021 -

Autonation Subaru Carlsbad responded

Thanks so much! We look forward to your next visit with us at Bob Baker Subaru!

May 06, 2021

Great location, friendly service and kept to the expected schedule. Easy walk to outlet stores while you wait. Indoor and outdoor areas to stay onsite if you want. More

by aiyana_moose
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
May 06, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

May 06, 2021

Bob Baker Subaru in Carlsbad has the best customer service I have ever experienced when getting my family's cars serviced. I never feel I am being lied to or manipulated like other places I have gone More

by wbeard85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips, Tanner Knapp
May 06, 2021 -

Autonation Subaru Carlsbad responded

We are so incredibly happy to hear that you have had such great experiences with us at Bob Baker Subaru! We are proud to be worth the drive for you, thank you!

May 05, 2021

I purchased my Subaru here and have continued to bring it in for maintenance because they do an excellent job. Zach helped me last visit and continued this! Thank you! Cooleen More

by Cooleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
May 05, 2021 -

Autonation Subaru Carlsbad responded

Cooleen, we are so happy that you can trust Bob Baker Subaru! We are so happy to take care of you and your car!

May 04, 2021

Jeramy in the collision center help me. He was very friendly and helpful and professional. He was truly a pleasure to work with. Thank you! More

by Tashaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeramy
May 05, 2021 -

Autonation Subaru Carlsbad responded

We are so happy that our team could do great work for you! Thank you for choosing Bob Baker Subaru!

May 04, 2021

Julian Perez was very helpful, as always! I generally request his assistance when making my service appointments, knowing that I’ll get great service every time. More

by brent.alspach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 05, 2021 -

Autonation Subaru Carlsbad responded

Brent, we are so happy that you can trust our great team at Bob Baker Subaru!

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