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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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September 23, 2020

Norman The General Mgr. was the best I have ever had to get it done! A five Star rating out of a possible Five!!! Tanner the service rep was also great. 5 star. Very satisfied! Thanks, Richard Dale,JD. More

by Mystey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Sep 24, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your 5-stars! We look forward to working with you again! -Bob Baker Subaru

September 23, 2020

Great service department. Erik knew I had to be home because of a handicapped adult child at home and he has sold and got me out of there in 35 minutes. I bought a new Subaru outback 20 tueni in January More

by lindymama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Sep 24, 2020 -

Autonation Subaru Carlsbad responded

Thank you for returning to Bob Baker Subaru, Lindy! We're so happy to hear that Erik took such great care of you during your first appointment! We look forward to seeing you again!

September 23, 2020

Excellent customer service providing quality, efficient work. The pre-appt reminders were very welcome. I will definitely recommend to friends and family. Thanks so much! More

by deborah.tessier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Sep 24, 2020 -

Autonation Subaru Carlsbad responded

Reviews like this one make our day, Deborah! Thanks from the Bob Baker Subaru team!

September 22, 2020

Tanner, my service professional, was super helpful. Answered all my questions in a way I could understand. Felt like I was treated fairly & well! Many thanks :) More

by susanblackallen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Sep 22, 2020 -

Autonation Subaru Carlsbad responded

Thank you for trusting Tanner at Bob Baker Subaru, Susan! We look forward to working with you again!

September 22, 2020

JP is great . He kept us updated daily on some warranty work that was being done on our Subaru. When we picked up the car he explained exactly what was done and made us feel comfortable that we would be ha More

by tsullivan7324
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Sep 22, 2020 -

Autonation Subaru Carlsbad responded

This is what we like to hear! We're so happy that JP took such great care of you at Bob Baker Subaru! We hope you choose our team for all future automotive needs!

September 22, 2020

People here are very knowledgeable about the service they provide. The waiting lounge and restroom are kept very clean. Representatives conduct themselves with pride and courtesy. More

by alekadkl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Sep 22, 2020 -

Autonation Subaru Carlsbad responded

Alek, thank you for sharing your positive feedback from Bob Baker Subaru! See you next time!

September 21, 2020

Tanner was very friendly and helpful. He quickly got me a loaner car since my car was going to need to stay there overnight to be worked on. He always does a great job explaining to me the work being done on More

by Tara Langley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco, Tanner Knapp
Sep 21, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience working with Tanner at Bob Baker Subaru, Tara! We appreciate your business and look forward to working with you again!

September 21, 2020

Bobby was very friendly and attentive. I had to pickup my car the next day and it was sitting ready to go when I arrived. More

by D
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Sep 22, 2020 -

Autonation Subaru Carlsbad responded

Your feedback is much appreciated! We will pass along your kind review to Bobby and our service team!

September 21, 2020

Disappointed gave time to order air bag had car for 6 days no updates had to call other reason car in not even addressed yet More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julian Perez
Sep 28, 2020 -

Autonation Subaru Carlsbad responded

Sorry about the delay in repairs, but if you are having other issues that we have not address please come in as soon as you can and we will provide you with transportation while the vehicle is here.

September 21, 2020

Great customer service!! I really appreciate how you all were able to fit me in for a check of all my fluids and tires before I headed out of town on a road trip. More

by sueno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton
Sep 22, 2020 -

Autonation Subaru Carlsbad responded

It was our pleasure to service your car, Sueno! Safe travels! - Bob Baker Subaru team

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