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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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September 28, 2020

They did a great job and did not waste my time. A car was waiting for me when I had to bring mine in for warranty service. More

by jeff@sierrawg.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Sep 29, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer, Jeff!

September 28, 2020

Great experience with Bob Baker's collision center. Excellent work and I am very picky. The team at the body shop were very helpful and the car was ready as they scheduled. Great team and service More

by randysmitha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ann and her partner in the body shop
Sep 29, 2020 -

Autonation Subaru Carlsbad responded

We’re glad we could deliver a 5-star experience, Randy! We look forward to your next visit at Bob Baker Subaru!

September 28, 2020

It seems that every time I go for service, something happens that makes the experience less than it should be. I have had better service with other cars I’ve owned through other dealerships. More

by davidgreiley@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chad brookings
September 25, 2020

3 stars for timeliness of service/lack of communication about delay in service. 4 stars for service performed--hopefully thoroughly. They had the vehicle for 2 hours but didn't get to it until the last More

by thinkeyekan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton (?)
Sep 30, 2020 -

Autonation Subaru Carlsbad responded

I’m sorry to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, would like to discuss your visit further. Would you consider giving me a call? Thank you, Norman Amabile - Service Manager - 7608045037

September 25, 2020

Slow, incomplete, and expensive .....what else would you like to know?! Having to rebook and leave your vehicle again for the same problem that you were told was all done is not good! Visible on my dash and More

by grantlaurence10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Carrasco
Sep 28, 2020 -

Autonation Subaru Carlsbad responded

If you are still having issues with the vehicle please bring it in and have us look at it again. We will be happy to provide you with a loaner car if needed. Sorry and thanks.

September 24, 2020

I had such a great experience because of Tanner, our service advisor. His level of professionalism surpassed my expectations. I felt like he went above and beyond his call of duty. More

by juan.mroman7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Sep 25, 2020 -

Autonation Subaru Carlsbad responded

This is a fantastic review, Juan! Thanks from Tanner and the entire team at Bob Baker Subaru!

September 24, 2020

I am always pleased with the service I get at Bob Baker Subaru.Four years ago I moved to San Diego and needed service. There are many sub’s in my neighborhood, all with Bob Baker on their cars. So here I a More

by judyvanmeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Sep 25, 2020 -

Autonation Subaru Carlsbad responded

Thank you for trusting Bob Baker Subaru with all of your automotive needs, Judy! We appreciate your business and look forward to working with you again!

September 24, 2020

I had my 2015 Hyundai repaired( Body Work) at Bob Baker Volkswagen/Subaru. Jeremy could have been any nicer and let me use a loaner car. I will highly speak of this Dealer. Raine Anderson More

by raineanderson40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Sep 24, 2020 -

Autonation Subaru Carlsbad responded

Hi Raine, thank you for taking the time to share how your recent service experience went with Jeremy! We appreciate your business and look forward to working with you again!

September 23, 2020

Purchase of car was a pleasant experience. Every time we have been in for service, have been treated in a professional manner. Therefore plan to continue using your service department More

by mrcbreck
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Sep 23, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru for all of your automotive needs! We look forward to seeing you next time!

September 23, 2020

I was greeted promptly, was informed of the process and the expected wait time. Was given a courtesy call letting me know about a delay and received a complementary car wash as well as topping off all the More

by Goon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Shriver
Sep 23, 2020 -

Autonation Subaru Carlsbad responded

Thank you for providing your feedback! Our service team appreciates your business! See you next time at Bob Baker Subaru!

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