Back

Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,791 Reviews

2,791 Reviews of Autonation Subaru - Service Center

Sort by
October 05, 2020

Thanks to all employees who were part the good experience for latest service on our Subaru. The staff is professional, friendly and polite. We have always been pleased with the service we have re More

by m.mcgraw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the 5-star review of Bob Baker Subaru! We look forward to having you as customers for life!

October 05, 2020

Service was prompt, and the service rep was courteous and friendly. The car was ready when promised. I would definitely return for my next service. More

by jose bielma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Shriver
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru for all of your service needs, Jose! See you next time!

October 05, 2020

I have always heard to be wary of dealerships but I’ve never had issues in the past. This experience was horrible. I will never come back. More

by kaityd4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile, William Carrasco
Oct 05, 2020 -

Autonation Subaru Carlsbad responded

Sorry about the experience, we did try and make it up to you by repairing the knock sensor and the carbon build up free of charge which would have cost you $ 1000.00 or more if you was to pay for that. Sorry for the troubles and we do understand you have choices. Thanks and again sorry.

October 05, 2020

JP was very helpful with getting my car serviced and recall taken care of. But my car seats were just thrown in the back and my car was not washed like I asked. I appreciate the speedy service, but some More

by jdmccrossin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JP Phillips
Oct 06, 2020 -

Autonation Subaru Carlsbad responded

Please come back for the car wash if you are in the neighborhood, also the car seat is always put upside down to insure the customer knows it is not installed. Sorry for the car wash.

October 03, 2020

Best service in the USA!!! I typically work with JP and he has never let me down. Always friendly, helpful and goes the extra mile to make service calls easy and fast. Thank you!!! More

by 333cherylf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 05, 2020 -

Autonation Subaru Carlsbad responded

Thank you for trusting JP at Bob Baker Subaru! We look forward to having you as a customer for life! See you next time!

October 02, 2020

Good friendly service!! Very professional and informative. They go above and beyond to make sure your questions are answered and you know about the service. More

by jody_dressler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 02, 2020 -

Autonation Subaru Carlsbad responded

Hi Jody, thank you for taking the time to share your experience working with our team at Bob Baker Subaru!

October 02, 2020

My issue was not resolved. My screen still goes black. I was told to go home and do an update on my system myself. It did not resolve the isiue. More

by Lupita Arias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tanner Knapp
Oct 02, 2020 -

Autonation Subaru Carlsbad responded

I am so sorry, most of the time the update works and repairs the issue. I can provide transportation when you come back for us to look at the vehicle. Again sorry for the issue but we will get it fixed for you. Thanks Norm

Oct 02, 2020 -

Lupita Arias responded

Thank k you. I’m not sure who my service advisor was. I might have picked the wrong picture/name.

September 30, 2020

The collision center was outstanding. Aaron Holland went above and beyond to repair my van. The back door operates better than it did when I purchased it. Couldn’t be happier. More

by mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Holland
Oct 01, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your 5-stars, Mark! We're so happy to hear that Aaron worked hard to get you back on the road safely!

September 30, 2020

Great job. Had to wait past the time that the service shop closed, but they gave me a discount to make up for my time. More

by jm3022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Oct 01, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru! We appreciate your business!

September 30, 2020

Erik was very friendly, efficient and helpful. Everything was seemless. Very happy that they disinfected my car and keys before handing it back to me. More

by ellyk21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Oct 01, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback about your recent visit to Bob Baker Subaru, Elly!

...
157
...