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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,791 Reviews

2,791 Reviews of Autonation Subaru - Service Center

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October 14, 2020

I had purchased my tires from a website, and waited to have them installed at Bob Baker Subaru, to avoid another shop damaging my pristine wheels. Upon picking up my vehicle, all 4 wheels had significant More

by beissel05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile, Tanner Knapp
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

We are so sorry this happened, we never have this issue as many tires as we do . Like I had told told you in person we will make them look like new when it is finished and again sorry for the scratches.

Oct 15, 2020 -

beissel05 responded

I have not posted to Yelp yet, as I am waiting to see the result of the repair, and I hope to leave a somewhat favorable review of the resolution of my issue. As I had said, I am still upset at the fact that I have to deal with this at all. I have taken extra care to preserve the factory finish on my wheels. I had specifically waited to have my tires mounted by Subaru, as I did not trust local tire shops, my mistake. I understand that this has not happened at your dealership in the past, this leaves me to believe that the installers were clearly negligent. The fact that every wheel was damaged shows no pride in workmanship. Honestly, I know we had agreed to a $100 cost on my part due to the scuff that was present prior to the work, but under the circumstances, I still feel like I should not be paying at all.

October 13, 2020

I cannot speak highly enough of this dealership. Wonderful service friendly. I highly recommend it to all. I am always confident in the wonderful service I get at Bob Baker More

by Joan Quinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for recommending Bob Baker Subaru! We hope you share your experience with friends and family!

October 13, 2020

They greeted you as soon as you step in the dealership. Everyone was nice and handful. Always we’re making sure we were getting take care of. More

by jorge.jar.rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your kind words, Jorge! We appreciate your support! See you next time at Bob Baker Subaru!

October 12, 2020

Great customer service, I went in for a 20k service but got a call about a leak on the water pump, Bobby said it would required some extra time but he checked and it would be at no cost to me as it was cov More

by jjoroz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru! We're so happy to hear that Bobby worked hard to provide you with excellent service! See you next time!

October 12, 2020

Quick and easy. Amazing help with great service! Nice communication and kept me updated throughout the process. Thanks again for your help with my car! More

by rebeccaxsimon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience at Bob Baker Subaru! We look forward to working with you again in the future, Rebecca!

October 12, 2020

Tanner is always so courteous and helpful! The customer service is always great and I can count on you guys to keep me driving safely all over the place! More

by Kjell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru! We're so happy to hear that Tanner has provided you with excellent customer service! See you next time!

October 12, 2020

You send out wayyyy to many surveys!!! And you keep asking me to do it after I have like 2 times. Please fix your spam system and also allow us to opt out. From the 9 contacts I get to confirm my appoi More

by Please stop spamming!!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brendon
Oct 27, 2020 -

Autonation Subaru Carlsbad responded

We're always looking for ways to improve customer experience and will share your feedback with our team. Thanks,Don Elliott - Customer Service Relations Manager - (760) -804-5038

October 10, 2020

all well, as always. this is a tightly run service department and i will keep coming back. great attention to detail from the team, great service, and good amenities allow one to work while the car is More

by Cata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby (5 stars), Norman Amabile
Oct 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your 5-stars, Cata! We appreciate your 5-star review! See you next time at Bob Baker Subaru!

October 10, 2020

Very organized. And I don’t like being told how many words is the minimum to write. Hope you change this soon. It turns me off that I might not submit anything again. More

by judyherbs1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
Oct 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review, Judy! -Bob Baker Subaru team

Oct 13, 2020 -

judyherbs1945 responded

Glad you read my response.

October 10, 2020

Took almost 3 hours for a very simple oil/filter change. Twice as long as it should have. Quality of service and customer relations were well done. More

by cubuff1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 13, 2020 -

Autonation Subaru Carlsbad responded

We apologize for the long wait. We value you as a customer and hope to have the chance to discuss your visit further. Thanks, Norman Amabile - Service Manager - 7608045037.

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