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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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October 15, 2020

The only reason why I wasn’t 100% satisfied was all the issues with having a car there for me to borrow for the few hours that my car was getting detailed and enterprise Rent-A-Car making me wait another h More

by Allison-Goodrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember!
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

Hi Allison, thank you for the feedback about providing a loaner vehicle during repair. We appreciate you taking the time to write the review and for servicing your Outback at Bob Baker Subaru!

October 15, 2020

JP is a great Service Advisor that is always looking out for me and truly has my best interest at heart. I would choose this Subaru dealership over any other just because he works there any day. More

by dmeihuber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

October 15, 2020

Excellent service and overall customer service. quick, efficient and friendly staff from drop off to pick up. Highly recommend the sales and service group and will continue to use. More

by peterb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to review Bob Baker Subaru!

October 15, 2020

This dealership has great customer service. The customer reps are kind and courteous. They always get the job done and I feel confident that my car is fixed More

by datesmart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Tanner Knapp
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

This is a fantastic review! Thanks from the entire service team at Bob Baker Subaru!

October 15, 2020

I recently took our Subaru in for routine maintenance and some recall services. Everyone there provided friendly, courteous service. The waiting area was very clean and someone came to sanitize all surface More

by hoytmr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

We’re glad we could deliver a 5 star experience! Thanks for leaving this great review!

October 15, 2020

I've been using this service department 4 more than 3 years and I am very satisfied with the service, personnel and prices. They are dependable and my service is always done on time. More

by paulsolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Pedrotti
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

All of us at Bob Baker Subaru are happy to see this wonderful feedback! Thank you Paul!

October 14, 2020

Everyone I spoke to was very patient and listened to my statements and questions. Mr. Julian in service was particularly kind to me with taking my calls so frequently. In the parts department, Edgar ,Josue More

by Yepp5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting Julian, Edgar, Josue, Emily, and Megan! We appreciate your support, and look forward to your next visit to Bob Baker Subaru!

October 14, 2020

The service department fixed a flat for my Subaru, while I was in Carlsbad on vacation. Quick and reasonably priced. Thanks for getting me back on the road. More

by virginia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

Thank you, Virginia! We're so happy to hear that our service team got you back on the road safely! -Bob Baker Subaru

October 14, 2020

Thank you to the team and especially Tanner for taking care to fix my car and explain the issues. I appreciate the professionalism and the care taken to make sure I was happy/understood what was going on. More

by rosezapata0415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review, Rose! We're so happy to hear that Tanner worked hard to get you back on the road safely! See you next time!

October 14, 2020

Very friendly, accommodating, and efficient dealership. The only problem we had was apparently they disconnected the battery without adding backup so we lost our presets. More

by bobkopplow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer, Bob!

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