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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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October 19, 2020

Zach was awesome! Personable and caring. I’ll be back for sure. Quick and easy service. I felt taken care of quickly and efficiently. Great work More

by timabetzala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 20, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your feedback, Tim! We look forward to seeing you next time at Bob Baker Subaru!

October 16, 2020

Will never purchase a service agreement here again. Car was finished for 40 minutes before I went and asked if it was done (I was sitting in the lounge). I do not believe the tires were rotated because th More

by tomwoehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Lopez
Oct 17, 2020 -

Autonation Subaru Carlsbad responded

I am very sorry for the wait, I would like to rotate your tires for you at any time, and make sure the pressures are correct. Please stop in and we will do it while you wait again sorry for the wait. Norm

October 16, 2020

William went above and beyond to make my service and experience easy and smooth. Satisfied over all car issue was resolved. William kept me updated with the status of my car all the time. He is very kin More

by VASQUEZMONICA17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Oct 19, 2020 -

Autonation Subaru Carlsbad responded

Thank you for sharing your review! We're so happy to hear that William provided you with excellent service! We look forward to seeing you next time at Bob Baker Subaru!

October 16, 2020

Tanner, Service Dept., is incredible: knowledgeable, timely and uses great customer service skills. Jaime is also extremely customer-focused. She is competent, kind and a huge asset to your company. More

by pam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime, Tanner Knapp
Oct 19, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Tanner and Jaime at Bob Baker Subaru, Pam! We appreciate your support and business!

October 16, 2020

I have already messaged a review. However I am glad to do it again. JP gives me exceptional service and always communicates along the way. Ida our Lab loves him. More

by elizabethbulkley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 19, 2020 -

Autonation Subaru Carlsbad responded

Thank you for visiting JP at Bob Baker Subaru, Elizabeth! We appreciate your support!

October 16, 2020

Service on my VW was excellentTrying to buy 2018 Jeep Service on my VW was excellent Trying to buy 2018 Jeep from this dealer and negotiations are not going well. What do we need to do to make the deal h More

by romniewski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Oct 21, 2020 -

Autonation Subaru Carlsbad responded

Thank you for contacting us! Feel free to reach out to us, and we'd be happy to work with you! Thanks, Don Elliott - Customer Service Relations Manager - (760) -804-5038

October 16, 2020

Not always happy to take my car in for service because it means being inconvenienced but when the work gets done right by good people it always helps take the edge off. More

by wesfuller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 19, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your honest feedback, Wes. We look forward to working with you again at Bob Baker Subaru!

October 15, 2020

I made the service appointment over the phone. Went in on the day for a recall. Got a loaner car in no time. The original estimate was minimum of three days. But got my car back the following day. Fan More

by seralelan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The gentleman that brought my car out wiped down the interior with sanitizer before handing it over to me. A big shout-out to him., JP Phillips
Oct 15, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your feedback! We're so happy to hear that our service team at Bob Baker Subaru provided you with an excellent appointment!

October 15, 2020

The first visit was good,JP listened to the problem, told me the mechanics would diagnose it and would let me know what they had to say. When the repair was finished JP explained to me what was wrong and how More

by andreaferraripugs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for sharing your positive feedback with us! We will be sure to let JP know that you're a satisfied customer.

October 15, 2020

JP was extremely professional and worked hard to resolve my issue as expeditiously as possible.. I am very happy with the attention to detail. very satisfied. More

by xgamito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 16, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer.

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