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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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October 21, 2020

I was pleased with my service and the time frame of completion. The service and staff at Bob Baker has always been friendly to me. More

by RxGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Oct 21, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review! We're happy to hear that we completed your service in a timely manner! See you next time at Bob Baker Subaru!

October 21, 2020

They were quick wi try my service got it completed when they said they would. Would definitely use Bob Baker again and would recommend to others More

by Kbnbox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 22, 2020 -

Autonation Subaru Carlsbad responded

We look forward to your next appointment at Bob Baker Subaru!

October 21, 2020

Zac L. Was the service coordinator helping us. He was personable, knowledgeable, and very polite. I was impressed with the service I received thanks to that More

by mdstutz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Elliott, Dustin Taylor, Nathan Thompson, Seth Sonstein, Armando Rodrigues, Robert Simon, Bill Kornik, Zach Lenfesty, Dustin Thompson
Oct 22, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review! We're so happy to hear that Zac was able to get you back on the road safely! We appreciate your high stars! See you next time at Bob Baker Subaru!

October 21, 2020

Good service, facility is clean, and staff is friendly. Very easy to make an appointment and concern with car service have been assessed and fixed. More

by maryjaneburlaza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branden P.
Oct 22, 2020 -

Autonation Subaru Carlsbad responded

We appreciate your kind words, Mary Jane! We hope to leave this impression on all of our customers! See you next time at Bob Baker Subaru!

October 21, 2020

I was treated with courtesy and promptly as soon as I arrived for my appointment. A loaner car was provided andI was called later to pick up my car which was cleaned and washed. JP made sure everything w More

by mcid77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 22, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your service experience with JP! We're so happy to hear that the vehicle was clean when you picked it up! We look forward to your next appointment at Bob Baker Subaru!

October 20, 2020

Made appointment several days before / I was told the service would take until 3 to 4 pm. I did not receive a call by 4 pm so I called and was told it would be ready by 4:30 pm. I arrived at about 4:2 More

by burguz
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 20, 2020 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. We apologize for the miscommunication but appreciate your patience while your car was being serviced. If you'd like to discuss your visit further, feel free to reach out. Thanks, Norman Amabile - Service Manager - 7608045037.

October 19, 2020

Wonderful service - great service writer! Everything about the service was great. I enjoyed working with JP Phillips. My A/C is working perfectly now. I woulld highly recommend your service department. More

by richardpcrowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 19, 2020 -

Autonation Subaru Carlsbad responded

Thank you for recommending JP and our service team at Bob Baker Subaru! Let us know how we can assist in the future!

October 19, 2020

Staff listen carefully to my questions and fully answered everyone. The agent helped me Learn how to operate many of the special features of the car. Baker furnished a set courtesy car for the da More

by Plg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 20, 2020 -

Autonation Subaru Carlsbad responded

Thank you for stopping by to leave Bob Baker Subaru a wonderful review!

October 19, 2020

Excellent service experience with Will C at Bob Baker VW. Great friendliness and communication and I’m very pleased with the quality of work. It’s why I keep coming back! More

by EricM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Oct 20, 2020 -

Autonation Subaru Carlsbad responded

We're happy we exceeded your expectations, Eric! Thank you for visiting Will at Bob Baker Subaru! See you next time!

October 19, 2020

Came in for a battery for my Gli that they were holding and it took Edger and parts manger 1 1/2 hours to figure out how to prorate my battery that they only gave me 4 dollars for. Wasted so much time for More

by Annemarie Hastey
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edger and parts manager
Oct 29, 2020 -

Autonation Subaru Carlsbad responded

Sorry about the confusion regarding the battery proration.

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