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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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October 27, 2020

I enjoy going to Bob Baker Subaru for my service because Norman Amabile, service manager, treats me like a King. I would buy another Subaru just because Bob Baker service Department is so excellent. More

by tallbrucewayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Tanner Knapp
Oct 28, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in our service and sales teams at Bob Baker Subaru! Norman will appreciate your shout-out! See you next time!

October 26, 2020

I really Appreciate Subaru for making good on known issues with their cars. And, thank you to Zack for making the process so easy and pain free. More

by Clindeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 27, 2020 -

Autonation Subaru Carlsbad responded

We can't thank you enough for this review! We're so happy to hear that our staff worked hard to get you back on the road safely! Zack and our team look forward to seeing you at Bob Baker Subaru!

October 26, 2020

William has great customer service, he answered all my questions and explained well. My car was done same day no need to worry about getting a rental car. More

by vanessa_805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Oct 27, 2020 -

Autonation Subaru Carlsbad responded

Hi Vanessa, thank you for taking the time to share your experience working with William at Bob Baker Subaru! We look forward to seeing you again, Vanessa!

October 26, 2020

Every aspect of my experience was above and beyond my expectations. Billy communicated with me through the whole process while they were fixing my car. More

by STEENLEGGIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy, Robert Simon
Oct 27, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience working with Billy. We appreciate your business at Bob Baker Subaru!

October 26, 2020

Wait time was much longer than expected. Customer Service was poor — when asking about other parts of my car, the representative didn’t fully answer any of my questions, only said “That’s going to cost you m More

by Alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JP Phillips
Oct 29, 2020 -

Autonation Subaru Carlsbad responded

I am sorry about that, I want to help you with your next service. Please ask for me when you return thanks. Norman Amabile

Oct 29, 2020 -

Autonation Subaru Carlsbad responded

I am sorry about that please see me on your next visit I want to help you with the brakes. Norman

October 25, 2020

I have always had a very good experience with this dealership. Thank you for letting me know about all the changes snd need my Forester requires. I love my Subaru More

by helenaco@gmail.con
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Oct 26, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your review! We're so happy to hear we provided you with a good experience! We hope to see you again at Bob Baker Subaru!

October 24, 2020

JP and the team’s technicians once again did a superb job. My BRZ felt a bit off on alignment (driving backcountry roads where i live) so i brought it in. Their meticulous and very detailed labor diale More

by nathan45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips, Kelley Madden
Oct 26, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the great review and feedback about JP! We're so glad your BRZ is aligned and ready to handle any road you travel.

October 24, 2020

I have been associated with Bob Baker for 35 years.They have always given top Tier service. Will and Norman are very Knowledgeable,Jamie was very helpful Great crew! More

by rond3646
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Bobby Reynolds, William Carrasco
Oct 27, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience with Will and Norman! We're so happy to hear that we have provided 5-star service during the last 35 years! We look forward to your next visit!

October 23, 2020

I have used Bob Baker since I bought my 2017 Subaru Forester for Service. I have been very positively impressed with the service personnel that I dealt with. They know how to treat customers and provid More

by fms5739
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Tanner Knapp
Oct 23, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru for the past 3 years! Our team appreciates your loyalty! See you at your next appointment!

October 23, 2020

I think our service manager Zack went out of his way to help us resolve all issues and problems we had with our 2012 Subaru outback we’re glad we use their service department and will be returning in the f More

by Dean Alan Conaty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 23, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience working with Zack at Bob Baker Subaru, Dean! We appreciate your loyalty, and look forward to working with you again!

Oct 23, 2020 -

Dean Alan Conaty responded

Subaru of America was very helpful in all the processes it took to complete the work on our vehicle. Thank you again for all your help respectfully Dean Alan Conaty.

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