Autonation Subaru - Service Center
Carlsbad, CA
2,791 Reviews of Autonation Subaru - Service Center
The were helpful and fast with my recall repairs. They had good communication and we're very willing to help out. I would definitely recommend this place. had good communication and we're very willing to help out. I would definitely recommend this place. More
Customer service was excellent. I was approached quickly and courteously upon my arrival. I was told what would be happening, the work that was to be done and about how long it would take. and courteously upon my arrival. I was told what would be happening, the work that was to be done and about how long it would take. More
Zach Lenfesty is an amazing Service Technician! Plus, the Bob Baker Subaru team and dealership is amazing overall! From the beginning of my call and questions for my car, I was able to schedule my service Bob Baker Subaru team and dealership is amazing overall! From the beginning of my call and questions for my car, I was able to schedule my service quickly. Once I was able to have my car taken in, and after the diagnostic process, I was able to discuss with Zach the electronic/computer issues with the BSD/RCTA (Blind Spot Detection/Rear Cross Traffic Alert system). He informed me of what to expect, what would happen with my car and how long it would take. He made it very easy to understand what was going on with my car and what needed to be repaired/replaced. With Zach's help, I was also able to have a loaner vehicle available for the duration of this service repair, which went by quickly! This eased my worries for the time I would be without my car. In addition, I was covered under the Gold Plus Warranty, which is well worth it. The deductible saved me from some high out-of-pocket expenses. I highly recommend purchasing the Gold Plus Warranty with any new Subaru and especially from Bob Baker Subaru! I purchased my Forester in 2017 from Bob Baker Subaru, and since then, this team has treated me with such great care and superb service. Thank you Zach and the Bob Baker Subaru team! YOU ARE ALL THE BEST! More
The dealer was quick to get me in and address the issue I had with my car. Zach was in communication with me multiple times, even before there was an answer. The only thing I didn't care for was the texts I had with my car. Zach was in communication with me multiple times, even before there was an answer. The only thing I didn't care for was the texts I was receiving. They looked like auto delivery but tried to look personal. More
Service was very welcoming and efficient... I hope I can visit this place atleast once again. I did want to get to know my car. Thank you very much visit this place atleast once again. I did want to get to know my car. Thank you very much More
I enjoyed the professional, courteous service personnel. Julian was genuinely interested in making my routine maintenance experience pleasant; he ensured I was up to date with every step of the process. Julian was genuinely interested in making my routine maintenance experience pleasant; he ensured I was up to date with every step of the process. More
I had my 30,000 mile service done. I was told at 25,000 miles which was the last free service that came with my new vehicle, that it would be around $500. I received an email for $75 off and with that, it miles which was the last free service that came with my new vehicle, that it would be around $500. I received an email for $75 off and with that, it was only $375. I always thought dealers were more expensive. I’ll always bring it there now. Great service department. More
I have had the best customer service experience every time I visitthe service department. JP is the best service adviser, always offering excellent customer satisfaction. time I visitthe service department. JP is the best service adviser, always offering excellent customer satisfaction. More