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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,791 Reviews

2,791 Reviews of Autonation Subaru - Service Center

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November 12, 2020

They took short cuts, not replacing all 4 coils, just one coil. Which broke the next on the way home going on South 5 to SD. They said it was VW Policy. 10 year old CC under warranty. They ended up fixing al More

by cburnham800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 13, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your honest review. We appreciate your time and business and apologize for the issue. We hope to see you again at Bob Baker Subaru!

November 12, 2020

Not a good experience for the first service that I had with the car I bought there for my daughter. I would encourage someone to contact me to review and address. More

by crosstrek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the feedback - we'd like to get a better understanding of what happened during your visit. If you could please give me a call at your earliest convenience, it would be greatly appreciated. Thank you, Norman Amabile - Service Manager - 7608045037

November 11, 2020

I always look forward to bringing my car in for service, I am given nothing but the utmost attention and wonderful customer service. I am always taken care of and know my experience will be great. Thank you More

by NSHADWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! We're glad to hear that Will and the team continue to take great care of you, and we appreciate you being a loyal Bob Baker Subaru customer. Thanks again and we'll see you next time!

November 11, 2020

There was a problem with my oil filter after service. Everything was explained to me, and taken care of by staff. They were extremely apologetic, and provided me with a free wash and detail. Overall, a p More

by Abbey Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Shriver
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for giving us the opportunity to turn your experience around, Abbey! We appreciate the kind review and hope you'll be visiting us again here at Bob Baker Subaru!

November 11, 2020

Quick and easy! The service department was able to schedule service as requested. Service was done efficiently and completed as promised. Rental car provided for recall. More

by Axxxx
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Thanks for taking the time to leave this five-star review for our service department - it is greatly appreciated by all of us here at Bob Baker Subaru, and we hope you'll be visiting us again in the future!

November 11, 2020

Open before my job starts, super fast to get in, and just as fast out! Very happy with the way it all worked out! Will use them again for sure. More

by liseeddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, Lise! We hope to see you at your next appointment!

November 11, 2020

I was really impressed with the attention to detail and follow up from my recent service! Your team does a great job and went beyond the call of duty! I love the fact that they washed the car, too- a ni More

by jdecelles2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Nov 12, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience with Bob Baker Subaru! We're glad our team could exceed your expectations and we'll be sure to pass along your kind comments. Thanks again and we'll see you next time!

November 10, 2020

Quick and clean. Nice people. Highly recommended. On time and kept me posted along the way. No drinks or coffee because of COVID-19 but that’s also appreciated More

by windgiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Nov 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind review and your generous understanding regarding the drinks & coffee. We appreciate you visiting us here at Bob Baker Subaru and we hope you'll be doing so again in the future. Take care!

November 09, 2020

Everything was handled in a very friendly and professional manner. Questions I had were handled and dealt with. The maintenance and questions were dealt with in a timely manner. More

by cmcleode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 10, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the great review about our service department! We appreciate you visiting us here at Bob Baker Subaru, and we hope to see you next time!

November 09, 2020

William is amazing. Always super friendly and helpful. I wouldn’t want to be assigned with anyone else, because he does such a great job and makes sure his customers are always happy. Thank you. More

by CHiNiTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 10, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for the kind comments about William - he'll be delighted to hear them! Your business is greatly appreciated by all of us here at Bob Baker Subaru, and we'll see you next time!

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