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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,791 Reviews

2,791 Reviews of Autonation Subaru - Service Center

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November 19, 2020

These guys always do an amazing job.they treat their workers with amazing respect and communicate with the customers and make it feel as if their car was very well taken care of I’m very pleased with al More

by James Spotts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, JP Phillips
Nov 19, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind words, we work at this everyday.

November 19, 2020

Colton was really helpful. The work was completed in less than a day at the estimated price. The contactless payment was also a nice feature. More

by kevinlimb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton
Nov 20, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share this great feedback about Colton and our service team! Your business is greatly appreciated by all of us here at Bob Baker Subaru and we hope to serve you again in the future!

November 19, 2020

Excellent service! They were very quick and communicated very well! Love how friendly and helpful they are and will certainly be coming back in the future More

by ZACHARYBOUCHER23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Tanner Knapp
Nov 20, 2020 -

Autonation Subaru Carlsbad responded

Hi Zachary, thank you for your 5-star review! We're so lucky to have you as a customer at Bob Baker Subaru!

November 18, 2020

They always do a great job on my car and they even wash it for. I never have to wait long. So I well always go to them as long as I have me car. More

by basssister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Nov 18, 2020 -

Autonation Subaru Carlsbad responded

Thank you for being a Bob Baker Volkswagen Subaru customer! We appreciate your support and look forward to your next visit!

November 18, 2020

Please include free car wash. Was disappointed to see the car was dirty and also not disinfectant from being serviced. I would think would Covid stronger measures would be taken. I feel I should not have to More

by fresnoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recall
Nov 18, 2020 -

Autonation Subaru Carlsbad responded

Lot's of customers do not want the car washed because they do it them selves or have it professionally done. We would love to wash your vehicle during our service hours, just stop by and someone will do it while you wait. Also we do lots of our sanitizing in the back of our shop area. Let us know if your in the neighborhood to we can take care of that for you. Thanks

November 17, 2020

Very attentive the service rep kept in touch with me and let me know what was going on with my car and how long repairs would take. More

by mstresp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the five-star review of Bob Baker Subaru! Hope to see you next time!

November 17, 2020

Great service! Erik helped me with the scheduled six month service for the oil change and for the tire rotation. Very knowledgeable and friendly. Thank you! More

by Scott S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

We’re glad we could deliver a five-star experience, Scott! Thanks for your business, and we'll see you next time here at Bob Baker Subaru!

November 17, 2020

Everything was smooth. They were friendly and service was prompt. First time coming to the dealership and I will definitely be back for another service More

by harrisonsanford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 18, 2020 -

Autonation Subaru Carlsbad responded

This is what we like to hear! We appreciate you coming to visit us here at Bob Baker Subaru and look forward to seeing you again!

November 16, 2020

Quick service for an oil change and Erik is very personablefrom the service department! 5 out of 5. I also appreciate the free carwash very much. More

by Christa
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for the kind review! We appreciate you coming to visit us here at Bob Baker Subaru and we hope to see you again in the future!

November 16, 2020

Overall a satisfactory experience. It is difficult with Covid for you folks to provide your usual higher level of customer service, for example, providing shuttle service. More

by kathycorich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your honest review. We look forward to continuing these services for our customers when safe. We look forward to doing business with you again in the future. -Bob Baker Subaru.

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