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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,791 Reviews

2,791 Reviews of Autonation Subaru - Service Center

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November 26, 2020

Tanner Knapp is beyond amazing! I completely trust him with his opinions and I trust him with my car! He took such amazing care of me! I HIGHLY recommend him for any of your service needs! More

by brytenzane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for this wonderful feedback! We appreciate you trusting Tanner & the Bob Baker Subaru team with your vehicle's service needs and we look forward to seeing you again in the future!

November 26, 2020

Awesome job removing door dings from my crosstrek. Please stop robo calling after I have service completed. Thanks Extra words. I don’t need a computer to call to say thanks More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the feedback, Ron - we will be passing it along to the team.

November 26, 2020

Everyone is very helpful. I know nothing about cars so they always explain what had to be done and why. The only thing I would suggest is during this time of Covid 19 there should be some outdoor seatin More

by greenrobin044
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your feedback! We appreciate your business at Bob Baker Subaru!

November 25, 2020

Was helped as soon as I arrived, kept informed by Julian of the progress and notified to pick up. Very nice people, especially Julian, and good work More

by dornon-bcbb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review - we'll be sure to share with Julian! Your business is greatly appreciated by all of us here at Bob Baker Volkswagen Subaru and we look forward to serving you again in the future!

November 25, 2020

They stayed on my problem of absolutely no power to any part of my vehicle until they found the positive wire to the main fuse box was damaged and needed repair. I was able to leave with the car the same d More

by christinehenningfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review - it is much appreciated by all of us here at Bob Baker Volkswagen Subaru!

November 25, 2020

Great service, I used to take my VW there and the Subaru side is just as awesome. They took care of me and stayed late so that I could pick up my car that evening More

by coast-n-country
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gal at sales counter, Don Elliott, Bobby Reynolds, William Carrasco, Julian Perez
Nov 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your loyal business! We're grateful to have you as a Bob Baker Subaru customer and we look forward to your next visit!

November 24, 2020

I was treated very well when I took my Subaru Outback in for service. Eric Lopez was very courteous, friendly and professional. I had a clear understanding of the plan for my vehicle from the beginning. The More

by jeanniekuhnert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Lopez
Nov 24, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience with Eric and the Bob Baker Subaru service team! We appreciate you trusting us with your vehicle and look forward to seeing you again!

November 23, 2020

William Carrasco was great every time I brought my Passat in. I swear I learn more things about the warranty and features with every time I visit. Thanks Bob Baker VW! More

by matthewcdonath
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Nov 24, 2020 -

Autonation Subaru Carlsbad responded

It's our pleasure! We're grateful to have you as a Bob Baker Volkswagen customer and we look forward to your next visit!

November 23, 2020

I can sum it up in 2 words: THE BEST! Very satisfied with my visit and the customer service I received. Thank you! Maureen O'Connor More

by moconnor2260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez
Nov 24, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share this great feedback about your experience, Maureen - it is greatly appreciated by all of us here at Bob Baker Volkswagen Subaru and we look forward to working with you again in the future!

November 23, 2020

Love how I can come in first thinig when you open get my car serviced no problem. Usually out of there in about an hour. More

by socallivin78ss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Nov 24, 2020 -

Autonation Subaru Carlsbad responded

We are grateful to have your business! Thanks for taking the time to leave us a review! - The Bob Baker Volkswagen Subaru Team

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