Autonation Subaru - Service Center

Great service. Great staff. Staff is always helpful when I have questions. The facility is always clean. I feel like the staff cares about their customers. I have questions. The facility is always clean. I feel like the staff cares about their customers. More

I’m very happy with the customer service. Bobby, the service advisor took time to answer all my questions. Thank you for the great service most especially the technicians/mechanics. service advisor took time to answer all my questions. Thank you for the great service most especially the technicians/mechanics. More

The gentleman I spoke with about my vehicle issues, Bobby, was absolutely top notch and made my visit easy and friendly. Would come back for vehicle needs. Bobby, was absolutely top notch and made my visit easy and friendly. Would come back for vehicle needs. More

Was very professional, gave me peace of mind when I had some concerns going forward with windshield replacement repair. He pulled up the quote and gave me updates during the service. some concerns going forward with windshield replacement repair. He pulled up the quote and gave me updates during the service. More

Great, quick, and professional team at Bob Baker. Team was very friendly and helpful. Waiting area was clean given the current pandemic situation. Got my car back very fast. was very friendly and helpful. Waiting area was clean given the current pandemic situation. Got my car back very fast. More

Very friendly, very very helpful & turn around time was quick! They told me my car would take a couple days to complete. The called me the same say letting me know my car was done. quick! They told me my car would take a couple days to complete. The called me the same say letting me know my car was done. More

Tanner was very efficient and professional. I had another appointment when I came to pick up and he made sure that my car was returned in a timely manner. Thank you! appointment when I came to pick up and he made sure that my car was returned in a timely manner. Thank you! More

I was very satisfied with the service received at your dealership. JP Philip’s was very knowledgeable and professional. My service was completed faster than quoted. Keep up the great work. dealership. JP Philip’s was very knowledgeable and professional. My service was completed faster than quoted. Keep up the great work. More

The initial visit was awesome customer service. I came in for an oil change and was informed there was an airbag recall. After that it was poor communication. I was given a rental car for an airbag recall on for an oil change and was informed there was an airbag recall. After that it was poor communication. I was given a rental car for an airbag recall on Wednesday. Received a call on Thursday (no voicemail left, although I became aware that it was full and unable to leave a message, so my bad there.) I called back on Thursday and couldn’t get through to talk to a human being so I ended up calling enterprise just to find out what was going on, they said it had been extended another day so I was good. I called service on Friday and left a voicemail and never got a call back about the status of my vehicle, the whole time worried about getting charged for extra days on the rental, it was very stressful. I FINLLY was able to call in Saturday morning and get a hold of someone who said my car had been finished since Thursday. I had to leave work on a Saturday, missing sales opportunities and my lunch break. I finally get my car back at the dealership and there were multiple thick wires hanging down near the gas pedals for a system the previous owner had installed. I don’t mind that but I expected to get the car back the way I had turned it in. After calling the mechanic over to explain what they were, I had him put the wires back up under the dash where they were originally. Everyone I spoke to and worked with in person were very friendly and professional l, but the customer service / answering the phone was abysmal. I was being charged a fee daily to insure the rental car and ended up driving it around for two days longer than needed because of the poor communication. I came to Bob Baker because I’m a new (used) Subaru owner and wanted to go to the experts, but I ended up feeling like one of a thousand other customers who just got lost in the shuffle. More

Good overall service from a very busy dealership. My VW Passat is in good hands at Bob Baker. Will always comes through when getting my car through its service. Passat is in good hands at Bob Baker. Will always comes through when getting my car through its service. More