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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,791 Reviews

2,791 Reviews of Autonation Subaru - Service Center

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December 09, 2020

Tanner Knapp was very helpfull in handeling two of my concerns. I wish your sales staff was just as good. Tanner a 5 star employee. More

by pyyack
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 10, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the five-star review of Tanner and the service team here at Bob Baker Volkswagen Subaru! We appreciate your business and hope you'll be visiting us again in the future!

December 08, 2020

Thank you Bobby Reynolds for getting my car fixed in a fast and timely manner. Also for updating me everyday. Vehicle was clean and ready for me when I picked up. Quick and easy process More

by normancabigon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Dec 08, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience! We're glad to hear that Bobby and the team took great care of you during your visit and we hope to see you next time here at Bob Baker Volkswagen Subaru!

December 08, 2020

Always happy with the service. Particularly like the young man who always helps me. His name is Tanner and he is always pleasant and extremely efficient and conscientious. More

by suzannemccluskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 09, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the great review - we'll be sure to share it with Tanner & the rest of the team here at Bob Baker Volkswagen Subaru! See you next time!

December 07, 2020

He did a great job getting my car serviced quickly! I dropped off the car and worked from the dealership - it was easy! Julian did a great job More

by mlebader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 08, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your kind review! Julian will appreciate your shout-out! See you next time at Bob Baker Subaru

December 07, 2020

Service was great but the cost seemed high compared to identical service on my husband's Infinity at a local auto service (Furgursens auto repair) More

by laurengolden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Tanner Knapp
Dec 08, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your honest feedback. Please reach out if you have any further concerns about your recent appointment.

December 07, 2020

Zach always takes very good care of me & my vehicle . He’s very friendly & concerned about meeting whatever needs I have . I will always use Bob Baker Subaru More

by Madcowgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 09, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Volkswagen Subaru! We're so happy to hear that Zach provided you with excellent care! We look forward to seeing you at your next service appointment!

December 06, 2020

Awesome! They fit me in and took care of my issue within 2hours. Thank you! Apparently this review needs to be 25 words to suffice. I don’t remember my service person but it’s making me choose one...none of More

by casey.bagnall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Dec 07, 2020 -

Autonation Subaru Carlsbad responded

Hi Casey, thank you for your business! We look forward to seeing you next time at Bob Baker Subaru!

December 05, 2020

HiI was very frustrated the first day because you didn’t Hi I was very frustrated the first day because you didn’t call to say the car wouldn’t be ready. I drove in from Fallbrook to find that out I apprec More

by Tally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, William Carrasco
Dec 07, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your honest review, Tally. We appreciate your patience, and wish to provide you with a better experience during your next appointment! See you next time at Bob Baker Subaru!

December 05, 2020

The service department has impressed us time after time because of the friendly, conscientious, helpful staff. This particular visit was a misunderstanding on our part about the windshield replacement ins More

by barbaradunn92
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 07, 2020 -

Autonation Subaru Carlsbad responded

We can't thank you enough for your kind review! We're so happy to hear that Tanner took such great care of you during your recent visit to Bob Baker Subaru! See you next time!

December 04, 2020

My car had a rattle and the radio stations wouldn’t remain set. They were able to fix both and now the car sounds great More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 04, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the awesome review, Christine! We're glad we could get your vehicle back in working order, and we hope to serve you again in the future! - The Bob Baker Volkswagen Subaru Team

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