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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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December 14, 2020

Bobby in the service department did a great job taking care of me. So did Charles in relation to making me feel taken care of. Thanks again for the amazing service. More

by rocketdog1649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Lilley, Zach Lenfesty, Bobby Reynolds
Dec 15, 2020 -

Autonation Subaru Carlsbad responded

This is what we like to hear! We're so happy that Bobby and Charles took such excellent care of you during your visit to Bob Baker Subaru! See you next time!

December 13, 2020

Very good service was provided with great friendly technical staff. The only issue was to bring the car back due to some issue next day More

by mpoustinchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 14, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your experience working with our team at Bob Baker Subaru! We appreciate your business and hope to provide you with a 5-star experience next time!

December 13, 2020

Asked service center to inspect car for places where mice could enter car. Report was almost dismissive. Service center has to keep car another day and provide another more detailed report More

by Shopping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the feedback - we will be discussing it with the team, and hope you'll consider giving us a chance to improve in the future. If there's anything else you'd like to discuss, please feel free to reach out directly.

December 13, 2020

Always great service! Thanks William! I appreciate your attention and care. This will always be my go to place for all my CC needs! Happy holidays! More

by vanitybeauti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Dec 14, 2020 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Volkswagen Subaru team with your service needs! We're grateful for your business and look forward to your next visit with us. Happy holidays!

December 12, 2020

Tanner was friendly and on top of things. My car was serviced and ready on time. They arranged for me to have a rental car for the day. More

by Stacyellis14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 14, 2020 -

Autonation Subaru Carlsbad responded

Hi Bob, thanks for taking the time to write a review! We're glad Tanner and our team were able to meet your expectations. We'll see you next time here at Bob Baker Volkswagen Subaru!

December 12, 2020

Great Services Every single time I’ve gone . Great Year over all. Thank you for all the help you guys have done for me, efficient services no doubt ! Really really grateful thank you! More

by brian.nsecax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Bobby Reynolds, William Carrasco
Dec 14, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for the kind comments and wonderful review! We're grateful for your support and look forward to your next visit with us here at Bob Baker Volkswagen Subaru!

December 11, 2020

We were just amazed at the helpfulness of all of the staff. They really went out of their way to help. Tanner Knapp was a standout! Really outstanding effort. More

by rjd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for the great review - we can't wait to share it with Tanner and the team! We appreciate you trusting Bob Baker Volkswagen Subaru with your business and look forward to serving you again in the future!

Dec 14, 2020 -

rjd responded

Really appreciated Tanner!!!

December 11, 2020

I had wonderful service as always! The service was done in a timely manner. Every person you come in contact with is helpful and very friendly. More

by dkcook55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you for being a Bob Baker Volkswagen Subaru customer! We appreciate the kind comments about our team and look forward to your next visit!

December 11, 2020

The staff was very friendly so no issues there. However I came in for a Scheduled Oil Change and it took 2 hours which is pretty unacceptable (especially for one I had an appointment to) That being said m More

by ludeawakening
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Knapp
Dec 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. We apologize for any inconvenience and will be addressing your feedback with the team so that we can improve the service we provide moving forward. If there's any additional feedback you'd like to share, please feel free to reach out directly. Thanks, Norman Amabile - Service Manager - 760-804-5037

December 10, 2020

Your staff is fantastic. They really go above and beyond and have have recommended Carlsbad Subaru to friends. I always feel like they are looking out for me. More

by chas.wurster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember my service rep's name and with the masks it is hard to tell from the photos but my name is Chas Wurster if you can look him up from that.
Dec 11, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for your kind comments - we can't wait to share them with the team! We're grateful to have you as a Bob Baker Volkswagen Subaru customer, and appreciate you recommending us to others. Thanks again and we'll see you next time!

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