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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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December 18, 2020

Fast service. My tire pressure was adjusted when I requested it not be adjusted. Other than that the service was accomplished quickly and allowed me to get where I needed in a reasonable amount of tim More

by giuliojr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember the name sorry
Dec 21, 2020 -

Autonation Subaru Carlsbad responded

Thank you for bringing this to our attention. We hope to deliver you a 5-star service appointment next time.

December 17, 2020

Service was performed fine as usual but they consistently miss things. I asked last time I was in how my brake were and told they were fine. I took my car to another shop and watched them pull the brake pads More

by CarlsbadGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Reynolds
Dec 23, 2020 -

Autonation Subaru Carlsbad responded

If the brakes have not been replaced we would like to inspect the vehicle, if they have been replaced can we see the old parts ? Norman

December 17, 2020

Excellent customer service. Great patience while waiting for me to figure out my card situation on the phone. Always friendly! Would recommend/ go back again. More

by Shayleen Ross-Ward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Dec 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind review, Shayleen! We hope to be of service to you again in the future! - The Bob Baker Volkswagen Subaru Team

December 17, 2020

Over the last 8-9 years I have had 3 Subarus (‘13 WRX hatch, ‘16 WRX and now my ‘20 STi) Ive always had them serviced here since my very first in late 2012. Most recently, Id like to shout out JP.—My mos More

by bcuzrallycar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Dec 17, 2020 -

Autonation Subaru Carlsbad responded

Thanks for visiting our team over the years! We're so glad to hear our service department has always been reliable for you. We'll be sure to share your kind words with the team! We appreciate your continued business with us at Bob Baker Subaru.

December 16, 2020

I’m always happy with the work and professionalism. Employees are courteous. And I really like that I have the option for a car wash - that’s a nice bonus. Thank you More

by Phillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your kind comments, and for being a Bob Baker Volkswagen Subaru customer! We appreciate the kind review and look forward to your next visit with us!

December 16, 2020

JP was very knowledgeable. The only thing I wanted other than the normal service was help updating my GPS. He explained how to do that. I just wish that someone could have done it for me. More

by sbonnville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Dec 17, 2020 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share this feedback. Please don't hesitate to reach out if we can be of further assistance with your GPS.

December 15, 2020

3d time I've brought a car to Bob Baker for some body repair. Each time efficient, timely and cost effective. Jeremy, the collision center advisor on this visit, was especially helpful. More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McCall
Dec 15, 2020 -

Autonation Subaru Carlsbad responded

Thanks for the awesome review, Mark! Efficient and effective, that's what we aim for! We look forward to your continued business with us at Bob Baker Subaru.

December 15, 2020

Great service & the serviceman who helped me, Bobby, was so nice and very professional. It was a great experience and I will continue to use this service department More

by erin21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Dec 15, 2020 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience with us at Bob Baker Subaru! We're glad to hear Bobby met your expectations! We'll see you at your next service appointment!

December 15, 2020

Everyone was very nice. But I am not satisfied withe the paint job. Imperfections in the paint is color is off. I did show the imperfections but nothing was done about it More

by mslbeea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armando Rodrigues, Jason Field, Bobby Reynolds
Dec 16, 2020 -

Autonation Subaru Carlsbad responded

I want to see if I can help can you call me at 760-804-5037 Norman

December 14, 2020

I like my friendly and thorough serviceman plus the customer waiting room. Missing the coffee and snacks during Covid-19. Im still waiting for a callback regarding purchase of a renewal of my extended More

by dellahowarth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 14, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your honest feedback! We appreciate you as a loyal customer and hope to provide you with a 5-star experience next time.

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