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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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December 30, 2020

I was able to get in and out quickly without an appointment for an oil change. Eric was very thorough in his safety check explanation. More

by K1JUAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

December 29, 2020

Nothing negative. Have always had a positive experience with them. If I ever had problems or concerns, they would immediately rectify them. Great job, Bob Baker! More

by maryaltomare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 30, 2020 -

Autonation Subaru Carlsbad responded

We're happy to hear this! Thanks for choosing Bob Baker Subaru.

December 29, 2020

I came in to have three issues dealt with on my brand new 2021 outback. With less than 4000 miles on the vehicle, these issues really should’ve been resolved right away, but aside from Jami who helped me get More

by Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julian Perez
Dec 30, 2020 -

Autonation Subaru Carlsbad responded

Hi Rebecca, sorry about the issues with the vehicle but was glad Jamie was able to help you, if you have any issues contact Jamie so we can get them resolved for you quickly thanks.

Dec 30, 2020 -

Rebecca responded

It would be my third time having my vehicle looked at for the same issues. I’m quite disappointed. My air-conditioning is still not working; it’s blowing hot air, and my car has very little miles on it. I only bought it two months ago. Also the stereo is still sounding blown out. They said that they didn’t find any issues but it sounds like absolute junk. It has sounded like this since the day I bought it. My last service rep kind of blew me off. You all had my car for five days. Five days and no changes.

December 29, 2020

As always I love working with Zach! He is professional, trustworthy and so very helpful. He’s the reason I bring the car to Subaru instead of another facility! More

by P Doze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Dec 30, 2020 -

Autonation Subaru Carlsbad responded

Thank you for the kind words, Zach will be happy to hear them! We'll see you next time at Bob Baker Subaru!

December 29, 2020

Brenden was great! Very helpful! I came To get a bumper cover and cargo tray. Unfortunately the one I wanted isn’t compatible with my 2021 Impreza, but Brenden helped me figure out an alternative. More

by christinerose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Pedrotti, Armando Rodrigues, Luiniery Batista
Dec 30, 2020 -

Autonation Subaru Carlsbad responded

We're happy to hear Brenden was able to help you out. We hope to see you again at Bob Baker Subaru!

December 28, 2020

Tanner was great he got the service done in a timely fashion and were even able to patch up a problem with my window washer. More

by tanner.glass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience with Tanner and the team! We're happy we could help! See you next time at Bob Baker Subaru.

December 28, 2020

Tanner Knapp did a wonderful job and was extremely professional and courteous. I will happily return my Subaru to Bob Baker for future servicing! Erik Douglas More

by denise.douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 29, 2020 -

Autonation Subaru Carlsbad responded

Erik- thanks for choosing Bob Baker Subaru! We look forward to servicing you in the future.

December 27, 2020

Always great service from this company. They make make getting your car checked as pleasant as possible. My service guy Bobby was very helpful during my visit. More

by cyimaging
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer!

December 27, 2020

I still have a blue light that comes on and off and my mileage is only 22 to 23 It’s never been what’s advertised. Miss the shuttle service once provided. More

by cwuebbens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

Thanks for your feedback, we greatly appreciate it and will be sure to share it with our team. We hope you'll reach out to us with any further questions or concerns.

December 27, 2020

I was a little disappointed, I called to verify parts prior to scheduling. However, parts not available at my appointment. I have to return. Disappointed. More

by kelliestawicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts department, Julian Perez
Dec 28, 2020 -

Autonation Subaru Carlsbad responded

We're sorry to hear this. It is always our intention to deliver a 5-star experience. We hope you reach out with any further questions or concerns.

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