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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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January 01, 2021

Always takes the time to go over everything they’re going to do. If it’s an hour and a half it that long not two hours More

by MARCIAOWEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your review, Marcia! We hope to see you next time at Bob Baker Subaru!

January 01, 2021

Norm and Brendon were very helpful with replacing wiper blades quickly, they also took care of me with a trim piece that was falling off and adjusting bumper while I waited. Thanks More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendon Pedrotti, Norman Amabile
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the great review! We're glad Norm and Brendon were able to help you out, and we hope we can be of service to you again in the future. Take care! - The Bob Baker Volkswagen Subaru Team

January 01, 2021

Said it would take two hours and took over 5 hours. Waited around all day while they kept increasing timeframe by 1 hour increments. BS... More

by Davmore
Recommend Dealer
No
Employees Worked With
Not sure
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

I have spoken to the team regarding your long wait and I have let them know about updating the customer with accurate times. I am sorry for the poor service your received, your next visit will be 100% better.

January 01, 2021

Tanner was the best! Very helpful and answered all of our questions regarding the installation of our new tow hitch. Great service :) Now we can go biking!! More

by stacycv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 05, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the positive feedback - Tanner will be happy to hear it! Wishing you happy travels, from all of us here at Bob Baker Volkswagen Subaru!

January 01, 2021

Zach is terrific with what he does. He’s friendly, prompt and timely. I appreciated (again) how he managed a tricky situation. Unfortunately this is third major repair to my 4 year old car even though we put More

by m.walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jan 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for trusting Zach at Bob Baker Subaru! We appreciate your business! See you next time!

December 31, 2020

Well run / everyone seems to communicate well with each other/ clean shop area / just routine maintenance for me but they take care of it and it is appreciated More

by cheryljustice1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
N/A
Jan 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the kind comments! We appreciate you trusting the Bob Baker Volkswagen Subaru team with your vehicle's service needs and we look forward to your next visit!

December 31, 2020

Excellent response initially and as follow up with explanations of what was necessary and what was recommended within less than 24 hrs of my initial contact More

by Judy.keene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jan 04, 2021 -

Autonation Subaru Carlsbad responded

This is what we like to hear, Judy! Thank you for visiting our team at Bob Baker Subaru! See you next time!

December 30, 2020

Very efficient service. I was in and out timely and all work performed was explained well. Bob Baker has a good service department system, that is why I continue to use them. More

by Tzonaras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Volkswagen Subaru team with your vehicle's service needs! We're grateful for your support and look forward to your next visit!

December 30, 2020

I went to get my oil changed on my current car and left with a new, used car! I attribute this to Jason Field. He was great and genuinely was excited for me to get this car as I was. I probably wouldn’t More

by maryse0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Field
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you for coming to visit us! We're happy to hear that you enjoyed working with Jason and hope you're enjoying the new vehicle so far. Take care and thanks again, from all of us here at Bob Baker Volkswagen Subaru!

December 30, 2020

Erik was a great service advisor. He was cheerful, friendly and a pleasure to work with! Our Forester was serviced fast and all our issues were addressed and solved. We love using the Bob Baker Suba More

by carolynohare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Dec 31, 2020 -

Autonation Subaru Carlsbad responded

Thank you so much for your business! We're grateful to have you as a customer and look forward to your next visit! - The Bob Baker Subaru Team

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