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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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January 13, 2021

Always professional and never feel taken advantage of. Everyone is always friendly and the service is great. Love it here Definitely recommend to every one More

by meaganhoffman770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jan 14, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this kind review and recommendation, Meagan! It is always our pleasure to take care of you at Bob Baker Subaru!

January 13, 2021

Bob baker Subaru provided me and my vehicle with excellent service. Staff was friendly and had my car looking and feeling great! Highly recommend to all! More

by DoctorT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Jan 14, 2021 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru for your service needs! We're happy we could help! We'll see you next time!

January 13, 2021

I waited for 3 hours. Chipped a big chunk of the plastic by the window switches so they could remove the door panel. Fixed the cable to the handle but Chief concern never got fixed. Driver side door will st More

by dbelecusmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenden Pedrotti
Jan 13, 2021 -

Autonation Subaru Carlsbad responded

When you return on Monday we will make sure every thing is addressed, sorry for the return visit.

January 11, 2021

JP did a great job diagnosing my issue - found the part was still under warranty and provided a replacement in the same day! Always a great experience at bob baker Subaru! More

by cdpriest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jan 12, 2021 -

Autonation Subaru Carlsbad responded

We're glad JP could help you! Thanks for your business, we look forward to helping you with your future automotive needs! - The Bob Baker Subaru Team

January 11, 2021

My last visit for a regular service was easy and I didn’t have any issues. Julian was friendly and prompt. My car was even done earlier than I anticipated which is always a nice surprise. I’m pleased with th More

by HUSHYOURBRAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jan 12, 2021 -

Autonation Subaru Carlsbad responded

We're happy we could help you out and make the entire process easy and prompt! Thanks for being a Bob Baker Subaru customer!

January 11, 2021

Very pleasant experience! Zach and the crew made sure that after my Crosstrek’s battery was stolen, that nothing in the rest of the engine was faulty and that my vehicle was safe to drive. Thanks for you More

by Kaabraha1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jan 12, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your positive feedback and recommendation of Bob Baker Subaru! It is always our pleasure to assist you!

January 11, 2021

Great service as always. Customer service makes it worth it! Plan to expand beyond typical service to include items like radio or cross bars etc. More

by campbell.parks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton
Jan 12, 2021 -

Autonation Subaru Carlsbad responded

We appreciate your business with us at Bob Baker Subaru, and are glad we can always deliver great service! We look forward to your continued business with us. Take care!

January 11, 2021

Service is great. Good thing because you will need it due to battery life being horrible. I didn’t drive it for a week and the battery died....twice the same night. Inconvenient, time consuming, expens More

by rwrrrwrj
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jan 11, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! Please don't hesitate to reach out if we can be of service again in the future.

January 10, 2021

My experience at the service department at this dealership has always been great. The staff is friendly and welcoming and always very helpful. Keep up the great work. More

by gabybeas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez, Tanner Knapp
Jan 11, 2021 -

Autonation Subaru Carlsbad responded

Thanks for trusting the Bob Baker Subaru service team! It is always our pleasure to assist you.

January 09, 2021

I had an appointment at 2 but they didn’t start on my car , a 15 minute service , until 345. I could go to jiffy lube and it would be closer, faster , The service writer was nice however. More

by tomvarg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tanner Knapp
Jan 13, 2021 -

Autonation Subaru Carlsbad responded

I am so sorry for the length of time but we don't have a 15 minute service here, we want to do it right and also make sure you are safe and our technicians our safe. Going to fast could cause a issue. I understand Jiffy Lube does that but it is risky doing it that fast. Sorry that we did not meet your expectations we are sorry. Norm

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