Back

Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

Sort by
January 25, 2021

Very quick and efficient service. Communication was solid and overall they made sure that this service was as convenient as possible. Thank you for taking care of us! More

by mc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Shriver
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of you! Thank you for taking the time to leave this 5-star review, it means a lot! - The Bob Baker Subaru Team

January 25, 2021

Professional employees pleased the way I was treated I and my wife go together to drop off vehicle each time , we were talking about how great are experience was prior on other vehicle had a service done, More

by motoxr9445
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds, Tanner Knapp
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

We're so glad to hear this! Thanks for being a Bob Baker Subaru customer, we appreciate your 5-star review and look forward to seeing you again!

January 23, 2021

Good service, but they need to mandate mask wearing indoors. Joseph provided good customer service. The vehicle they provided me while they had my car was great. More

by Ciri06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

Thank you for this feedback - we will be passing it along to the team. If there's any additional feedback you'd like to make us aware of, please don't hesitate to reach out directly. Don Elliott - Customer Service Relations Manager - (760) 804-5038

January 23, 2021

Very polite and on time. Had an appointment at 8 am. I was greeted about 10 minutes after I arrived and was finished with paperwork by 8:20. More

by davidscunniff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the great review! We're glad our team could get you on your way quickly, and we hope to see you again next time here at Bob Baker Volkswagen Subaru!

January 23, 2021

Service is always very good. We can get the car in when we want. I am a bit ticked off that I need to have a 25 word minimum. Probably will not do survey next time. More

by cdwendt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

Customer feedback is important to us, thanks for providing this positive review of our service team. It means so much to all of us at Bob Baker Subaru!

January 22, 2021

Bob Baker hires Great employees. I could get my service cheaer elsewhere, but trust and a great smile go a long way. Thanks Bobby and Will! More

by HBar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds, William Carrasco
Jan 22, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru, and for your business. We are thankful to have you as a customer!

January 22, 2021

Have been to other San Diego dealer service departments, but the service (especially the Advisors) is unmatched. We have trusted our (multiple) Outbacks to them. More

by caprario_home
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kobara, Zach Lenfesty
Jan 22, 2021 -

Autonation Subaru Carlsbad responded

Wow! Thanks for trusting Bob Baker Subaru with all of your automotive needs! It is always our pleasure to assist you, and we look forward to your continued business with us.

January 22, 2021

Great experience working with Julian! Very focused on helping us out with our Tiguan! Would definitely recommend Bob Baker to all of our VW friends More

by alexdcivw1028
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jan 25, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! We're glad that Julian was able to help you out, and we hope to be of service to you again in the future! - The Bob Baker Volkswagen Subaru Team

January 22, 2021

I worked with Bryan Kobara. He was very pleasant, efficient and professional. He made sure the parts I wanted were correct and kept me informed via phone calls during the service. I would rate Bryan More

by jhk53jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Kobara
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback about your recent experience with Bryan! We appreciate you trusting the Bob Baker Volkswagen Subaru team with your vehicle and hope to be of service to you again in the future!

January 21, 2021

The only thing I would like to see is a service department closer to Escondido. The service department in Carlsbad is very good at keeping me informed.Thanks More

by palmillers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember who helped me
Jan 21, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your feedback! We appreciate you being a Bob Baker Subaru customer, and making the trip out to us!

...
121
...