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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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January 26, 2021

It’s been a great experience working with Bob Baker since I bought my Subaru Forrester about a year and a half ago I just had a wonderful experience with the service team member named Zach who really helped More

by AARON.BUCZEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your support of the Bob Baker Subaru! We are thankful to have you as a customer. See you at your next service appointment!

January 26, 2021

Friendly staff good service and fast and has nice and neat waiting room or lounge seating and Will C gave my car a car wash. More

by Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the 5-star review, Allen. Hope to see you next time at Bob Baker Subaru!

January 26, 2021

Zach was amazing. He reassured that I would be taken care of and made sure I was leaving satisfied! He even helped work with the dealership to honor my warranty. More

by sidspencer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Jan 27, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback about your recent visit to Bob Baker Subaru. We're glad to hear Zach could take great care of you!

January 26, 2021

Tanner was very informative and efficient friendly and professional . He did a great job, letting me know what was happening, and why. My oil change and check up was free, so it doesn’t get much better th More

by robg777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 27, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your confidence in Tanner and the Bob Baker Subaru service team! We'll see you at your next service appointment!

January 25, 2021

William helped me understand why the check engine light came on and provided a clear path to resolution. He was very friendly and easy to work with. More

by Rkeesee
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Carrasco
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

We're thrilled William could help you out! Thanks for trusting the Bob Baker Subaru service team!

January 25, 2021

Always on time and does fast but accurate work! They always go above to ensure my car is safe and ready for the road. Would always be a Subaru customer. More

by Bborde4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez, JP Phillips
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

We always aim to go above and beyond here at Bob Baker Subaru! Thanks for your positive feedback!

January 25, 2021

We love Bob Baker Subaru, always great! Subaru needs to’fix’ problem that wheel studs need to be replaced so frequently. OR, Subaru should cover the cost. I’m 75 ys old & never encountered this except w More

by rabedavison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Jan 25, 2021 -

Autonation Subaru Carlsbad responded

Yes, if you are having problems please come and see us and I will take care of it. Thanks Norman

January 25, 2021

Awesome customer service, gave me options to make my waiting time bearable! He also help with the car seat! Recognized and called me by name. More

by scilla726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

Thanks for the 5-star review! Hope to see you next time!

January 25, 2021

Great delearship, amazing staff and very thorough when working on my car. It was easy to set up an appoint and got in at a good time. More

by Hazel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Shriver
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

Hazel, we are grateful for your review. It means the world to us here at Bob Baker Subaru!

January 25, 2021

Scheduled service for WRX, service advisor was very professional and friendly. Opens conversation with customers. Always mindful of the customer's needs. Great service overall. More

by Rogelio_Miguel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jan 26, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in the Bob Baker Subaru service team! We're glad we could help you out.

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