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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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February 23, 2021

The appointment process went well. The adviser listened to my description of the problems being experienced. He then went over work that may be needed and process that would be done to determine it. Even t More

by matthejc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Feb 23, 2021 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience with the Bob Baker Subaru service department. We appreciate your honest feedback and are glad we could address all of your concerns! Please don't hesitate to reach out if there is anything else we can do for you!

February 23, 2021

George Mang worked with the service department to resolve my issue. They did an excellent job! I’ve been very pleased in all of my interactions with George! More

by JTHBALLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mang
Feb 23, 2021 -

Autonation Subaru Carlsbad responded

Thanks for trusting George and the Bob Baker Subaru service team! We appreciate your positive feedback.

February 23, 2021

Fantastic dealer. They are a first class dealership. They are a professional dealership. Bought several cars from them and only have my service done there More

by Don Sine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Feb 24, 2021 -

Autonation Subaru Carlsbad responded

We appreciate your business and your review! Thanks from the Bob Baker Subaru Team, Don!

February 22, 2021

You are the most rude dealer in my life which spans 60 plus yrs. I was told to not bring back take back towhere I bought car Your selling office staff are rude and don’t under stand a simple trust I More

by dng0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Elliott, Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
February 22, 2021

Zack has handled my car for the last few years and I could never be any happier with the service that has always provided me More

by ke.fry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Feb 24, 2021 -

Autonation Subaru Carlsbad responded

Thanks for trusting Zack and the Bob Baker Subaru service team! We're glad to have you as a customer!

February 22, 2021

Fast and efficient. I hope I selected the right service guy for this survey. So sorry if I was wrong! At any rate I showed up early and my car was ready before expected. Wow! Great job. More

by V Ludwick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 24, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in Bob Baker Subaru! We are thankful for your business and appreciate your feedback.

February 22, 2021

Julians customer service was exceptional. He is courteous , knowledgeable and friendly Unfortunately this is the 3rd time promised a car wash and didn’t get it - More

by bethlevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Toolen , Armando Rodrigues, Norman Amabile, Julian Perez
Feb 23, 2021 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru again, Beth! Julian and our team enjoy working with you, and hope to provide you with a 5-star experience next time!

February 21, 2021

My service representative was great, got me in and out with no hassle and with a smile. Thanks man. Why twenty five words are needed.... More

by Joel D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 22, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your review, Joel! We appreciate your recent service visit! We hope you consider us for you consider us next time! -Bob Baker Subaru The 25-word minimum is a DealeRrater policy, not our own.

February 20, 2021

I had an issue with my car,electronics were messed up .I came in to service without an appointment.JP was awesome and accommodating. It was an unusual problem that had to be diagnosed and fixed.The service More

by LOULOUKINLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Feb 22, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your confidence in JP and the Bob Baker Subaru service team! We're thrilled we could take care of everything for you and look forward to servicing you again in the future if needed!

Feb 22, 2021 -

LOULOUKINLEY responded

JP is my go to guy 👍

February 20, 2021

Julian Perez was great gave me Perfect Customer Service am Excellent service kept me informed about my Jeep Thank You for everything will be back More

by ritaseyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 23, 2021 -

Autonation Subaru Carlsbad responded

We are so happy Julian and Bob Baker Subaru team earned your five stars. Thanks!

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