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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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March 02, 2021

Had to stop by for a recall on my VW. Arrived to a very busy lot. Mind you I didn’t have a appointment. My vehicle was checked, washed and done in a hour. I was very impressed with the service staff. More

by hbabenally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Reynolds
Mar 02, 2021 -

Autonation Subaru Carlsbad responded

It was our pleasure to take care of you! Thanks for visiting us at Bob Baker Subaru!

March 01, 2021

Service was great. My car was finished with no worries or concerns. I will always service here now. Being I had a Ford they got everything done within a timely manner More

by Sean Madrid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Bobby Reynolds, William Carrasco, Julian Perez, JP Phillips, Tanner Knapp
Mar 03, 2021 -

Autonation Subaru Carlsbad responded

We’re glad we could deliver a 5-star experience, Sean! We look forward to your continued business with us at Bob Baker Subaru!

February 28, 2021

I came in for an air conditioning part recall. I have no idea about the quality of work and it was done at no charge. I’m fine with filling out your survey but I strongly object to having to write a review More

by lporet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Mar 03, 2021 -

Autonation Subaru Carlsbad responded

We appreciate your five-star review and are happy we could help take care of that recall for you. Let us know if there's anything else we can help you with in the future. - The Bob Baker Subaru Team

February 25, 2021

Friendly, on schedule, reason for visit was a recall issue, but performed final warranty maintenance that was missed because recall required a quarter tank of gas and I wanted to combine appointments. More

by donharv55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Feb 25, 2021 -

Autonation Subaru Carlsbad responded

We're glad we could take care of everything! Thanks for choosing Bob Baker Subaru for your service needs, we'll see you next time!

February 25, 2021

Everyone was helpful in getting the car repaired as per the two recall issues and the 30,000 mile check-up. I have a question, however, as to why the low tire light has come on. More

by jscleaves
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Feb 26, 2021 -

Autonation Subaru Carlsbad responded

Thanks for your feedback! Please reach out to our service department with any questions! Thank you.

February 25, 2021

Whereas my experience with Bobby was great I have to give the Service Department a horrible review. First, my car is under an Extended Warranty and although VW corrected something that they "found" (leaky t More

by brookearios
Recommend Dealer
No
Employees Worked With
Bobby Reynolds
Mar 09, 2021 -

Autonation Subaru Carlsbad responded

Sorry about that, we will talk to the technician who worked on your vehicle.

February 25, 2021

After I left my car shuts off when I stop now I can’t figure out how to take that feature off I never wanted that feature turned on. Very frustrating More

by aprilball82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Reynolds
Feb 26, 2021 -

Autonation Subaru Carlsbad responded

Please call Bobby at the dealership when you get time. Thanks

February 25, 2021

Zach went above and beyond to help my daughter and I with our service needs. When he realized the service issue could take a while, and that we had just recently purchased the pre owned certified car, he of More

by jsaaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Feb 26, 2021 -

Autonation Subaru Carlsbad responded

We're thrilled to hear Zach went above and beyond to help your daughter and you! Thanks for trusting Bob Baker Subaru with your service needs. We hope to see you again!

February 25, 2021

The service department was friendly and seemed very trustworthy. They took the extra time to explain everything so I would understand what the problem was. More

by phantombug1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, William Carrasco
Feb 26, 2021 -

Autonation Subaru Carlsbad responded

Thanks for trusting the Bob Baker Subaru service team! It is always our pleasure to take care of you and hope you continue to choose us for your automotive needs!

February 24, 2021

The service guys are always great and super friendly and informative. They are always willing to walk me through everything so I understand what’s going on with my vehicle. I always feel like my car runs so More

by fahey_chrisitine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kornik, Zach Lenfesty, Bobby Reynolds
Feb 25, 2021 -

Autonation Subaru Carlsbad responded

We appreciate your business and your review! Thanks from the Bob Baker Subaru Team!

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