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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,794 Reviews

2,794 Reviews of Autonation Subaru - Service Center

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March 24, 2021

Courteous and helpful. We missed our scheduled appointment but they worked with us to get our service done the same day. They also washed the outside of our vehicle. More

by msmoran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Mar 25, 2021 -

Autonation Subaru Carlsbad responded

We're so glad our team could get you onto the schedule! Thank you for your great review and for choosing Bob Baker Subaru! We'll see you at your next service appointment!

March 24, 2021

JP was very helpful, thorough and knowledgeable. He reassured me and saw to it that the previously supposedly carried out multi-point inspection (at 30K mileage) was done, as it was not documented in e More

by uniatjpja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Mar 25, 2021 -

Autonation Subaru Carlsbad responded

We're glad to hear JP and our team gave you a great experience! We appreciate your feedback and will be sure to let our team know about your review! Take care until next time!

March 24, 2021

Good communication and attention to detail I have Good communication and attention to detail I have nothing else to say Your requirement for a twenty five word review is not right I would lowe More

by dm0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Mar 25, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the feedback. The 25-word minimum is a DealerRater requirement, not our own. We appreciate you taking the time to leave us a review and hope we can be of service to you again in the future. Take care!

March 24, 2021

The service department at Bob Baker Subaru was top notch as always. I worked with Joseph Philips (JP) this time and he was excellent. He was completely professional, keeping well informed on the status of More

by azhassanein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, JP Phillips
Mar 25, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! We're glad JP took great care of you during your most recent visit and we'll be sure to share your kind feedback with him. Thanks for being a Bob Baker Subaru customer and we'll see you at your next visit!

March 24, 2021

Excellent , from the moment I arrived to the moment I picked up my car. The serví representative was very attentive and very helpful . Thank you for a great experience More

by rdms5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips, Tanner Knapp
Mar 25, 2021 -

Autonation Subaru Carlsbad responded

It's wonderful to hear your experience with our service team has been so positive! We'll pass your five-star review to our team! Thanks for choosing Bob Baker Subaru!

March 24, 2021

While I didn’t purchase my Subaru from Bob Baker Subaru, I’ve had all my service done by them and the service and people have been great. More

by bryan.ridgely
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Mar 25, 2021 -

Autonation Subaru Carlsbad responded

Bryan, Thanks for your confidence in Bob Baker Subaru! We're glad to hear our team has provided you with reliable service to keep your vehicle in the best shape possible! We'll see you at your next service appointment!

March 19, 2021

Amazing dealership, always a pleasure to come in for an appointment or purchase a new vehicle. I’ve compared to other dealerships and have always come out ahead staying local. More

by moglionex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty, Julian Perez
Mar 22, 2021 -

Autonation Subaru Carlsbad responded

Thanks for being a Bob Baker Subaru customer! We greatly appreciate your positive feedback and look forward to your next visit!

March 17, 2021

Friendly service and on time.It only took 45 min for the Friendly service and on time. It only took 45 min for the oil change and tire rotation. However, it would be good to have some good coffee in the wa More

by chinpanwong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Mar 17, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your feedback! We're glad we could get everything done for you on time. We will pass along your suggestion to management!

March 16, 2021

Excellent service - and fast! I mean, checked car in, got the loaner and gone. That’s impressive and awesome! I always hope for fast turnover but... More

by mohair8986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Mar 17, 2021 -

Autonation Subaru Carlsbad responded

Thank you for choosing Bob Baker Subaru, we appreciate your positive feedback!

March 15, 2021

JP hands down gives my whole family the best customer service, we have three subarus. Anytime we come in with our dogs he always gives them love and cookies. More

by ppc_
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Mar 16, 2021 -

Autonation Subaru Carlsbad responded

Thanks for this great review! We're so glad JP offers you a five-star experience during your service visits! Thank you for continuing to choose our team for your family's Subarus! We'll see you and your doggies next time! - Bob Baker Subaru

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