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Autonation Subaru Carlsbad

Carlsbad, CA

Overview
Employees
Reviews
Vehicles
4.6
5,112 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,112 reviews

January 19, 2024

Uzair was very knowledgeable, attentive, patient and kind. The best relaxing experience we’ve had! More

by GusandJulia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uzair Tahir, Manuel Morataya, Jamie Weeks
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Jan 20, 2024 -

Autonation Subaru Carlsbad responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Carlsbad. If you ever need help, just give us a call. Happy motoring!

January 13, 2024

Thanks to Jill in sales! Simple, respectful, strait to the point, and easy experience all around. More

by Jessica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Morataya, Jill Robertson
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Jan 14, 2024 -

Autonation Subaru Carlsbad responded

Hi Jessica, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 12, 2024

We had the best experience when purchasing our Crosstrek. Everyone at the dealership was helpful and kind. No crazy sales pressure.. Our salesperson, Sean, was very knowledgeable.He was fun to be with, He an More

by J & J Lancaster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Madrid, Christy Vogel
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Jan 14, 2024 -

Autonation Subaru Carlsbad responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 06, 2024

Staff was friendly, knowledgable and not pushy. Sales Person went over and above in providing me with ample information and facts about the vehicle I purchased. Also, customer lounge is set up nic More

by HARTMANBRENDA720
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Said, Manuel Morataya, Miguel Angel Hernandez
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Jan 07, 2024 -

Autonation Subaru Carlsbad responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 05, 2024

Excellent customer experience, very proactive communication from Vanessa and Luis. Glad to have purchased from this dealer. More

by jayck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Bautista, Vanessa Moreno, Miguel Angel Hernandez, Christy Vogel
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Jan 07, 2024 -

Autonation Subaru Carlsbad responded

Hi, it is great to read such wonderful comments about your experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 03, 2024

excellent customer service, the best option to buy a car, great prices and happy people working there More

by cglair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrence Sterbenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Autonation Subaru Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 12, 2023

All the individuals who helped us were very professional in their dealings and accommodating. There was transparency and prompt responses. I would recommend working with the dealership to any friend. More

by t.massamiri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arsenii, Manuel Morataya, Christy Vogel
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Dec 14, 2023 -

Autonation Subaru Carlsbad responded

Hi, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

December 09, 2023

Everything went pretty smoothly. All my questions were asked and I walked away with a beautiful, new car! More

by Syndi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Madrid
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Dec 11, 2023 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 09, 2023

We’re dealing with an ongoing issue where the dealership misplaced one of our 2024 Outback keys and after 2 weeks has still not been resolved. I don’t feel taken care of and wish there was better communicat More

by collin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Seth Sonstein, Christy Vogel
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Dec 11, 2023 -

Autonation Subaru Carlsbad responded

Hi Collin, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 678-6834 to discuss what we can do to help.

Dec 14, 2023 -

collin responded

Thanks for following up in regards to our recently purchased 2024 Wilderness Outback. Id’ like to provide an update on the issues we've been facing. Following your suggestion to contact the GM, we called the number provided. It led us to an automated service and we spoke with an operator. After explaining our ongoing issue with the missing key, we were transferred to someone in sales. The sales rep didn’t have any information for us but said they’d call us back. Two days later, we received a call from a service technician informing us that they couldn't locate the key. As a resolution, they offered to replace the key fob which would take about a week to arrive. This means we now need to return to the dealership in a week for the fob to be programmed. However, the metal key inside the fob is on backorder so we’ll need to wait an additional 2-3 weeks for replacement. We had a more severe issue today, 12/13/23. While my wife was driving our 2024 Outback the entire dashboard illuminated with warning indicators, including the check engine light, hot oil warning, and the deactivation of all safety features. The dash lights also indicated that e-brake was also engaged (she confirmed it was not). This created a distressing and unsafe situation for my wife. This incident is particularly alarming as we specifically chose this vehicle for its high safety rating, given my wife's previous involvement in a severe car accident. She promptly pulled off the freeway and contacted Subaru for assistance. Unfortunately, they could not diagnose the issue over the phone and recommended bringing the vehicle into the dealership. She asked if the car was safe to operate and they were unable to confirm whether it was safe to drive. We are genuinely concerned about the safety and reliability of our vehicle, and these recurring issues have left us feeling apprehensive and unsettled.

Dec 16, 2023 -

collin responded

12/15 - UPDATE After the Christmas tree dash indicator issue we dropped our car off the following morning at 9 am (12/14). We received a text message a few hours later from a service technician that they needed more time to diagnose the issue, but they narrowed it down to either the transmission oil pump or the whole transmission assembly. This is alarming for a new car, and despite the technician assuring us that it was a one-off case, we expressed our concerns about future issues and the car's overall safety. We expressed concern that a brand-new car with 3,700 miles on it shouldn’t need this kind of service and we were left feeling extremely disheartened. We asked if his manager could call us to help put our minds at ease. The manager was understanding and said he would have the same concerns if it was his car, stating again that this is not normal. He said he'd open a case with Subaru corporate and suggested I do the same on my side with Subaru of America Customer Service. Immediately following that call, we called the 800 number and opened a case with the customer service rep. She advised us that the person assigned to our case would call us within 48 hours. Friday, around noon, we missed the rep call but promptly returned the call, left a voicemail, and haven't heard back yet. Then we realized we would need a loaner for the weekend. We called our Subaru tech and left a voicemail asking for an update on our car and asking when we could pick up a loaner. Two hours later with no return call, we called again and left a voicemail with the service manager. Three hours later, we received a text from the technician that our car would need to stay at the dealership over the weekend. We replied asking when we could pick up a loaner and they said they closed in 2 hours and to come by before 5 pm. We went to the dealership late Friday afternoon and were half greeted by the technician while he continued his conversation on his walkie-talkie. We understand the service techs are busy however the entire loaner car pick-up experience lacked customer service. We were hoping to speak with someone who would give us the feeling that we were being taken care of at the dealership. We hardly drove our brand-new car in the first 10 days we owned it (less than 50 miles). Maybe if we had driven it more, this issue would have come up within the first 5 days of ownership. If that was the case, we certainly would have taken advantage of the no-questions-asked return policy and purchased a different vehicle. We’re currently having extreme buyer's remorse. We are now waiting until Monday for the dealership to call us with a diagnosis from corporate.

December 03, 2023

Very professional and helpful. Was informed regularly about the arrival of the car. Got detailed instruction how to drive the new car. More

by vyrussell
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean Madrid, Jill Robertson
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Dec 05, 2023 -

Autonation Subaru Carlsbad responded

Hi Vyrussell, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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