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Autonation Subaru Carlsbad

Carlsbad, CA

Overview
Employees
Reviews
Vehicles
4.6
5,097 Reviews
Used Cars for Sale in Carlsbad In addition to new Subaru models, we also carry a selection of used cars for sale. You'll find everything from Certified Pre-Owned and used Subaru vehicles to used cars, trucks, and SUVs from other premium brands. All of our used vehicles feature our 1Price Pre-Owned Vehicle formula. We are constantly researching and comparing prices to ensure we are offering the lowest price possible. That means you don't have to worry about haggling or uncomfortable price negotiations and instead focus on finding the car that best fits you. Plus, all of our used vehicles undergo a rigorous inspection process and come with a vehicle history report, so you can rest assured that the vehicle is Worry-Free and ready for the open road ahead. Subaru Lease Specials & No-Hassle Financing After finding that perfect new Subaru or used vehicle, the last thing you want to worry about is the financing process. That's why we offer a variety of online shopping tools to help you save time and start the buying process from home. You can calculate your payments, get pre-approved for financing, and more from our online Finance Center. We also have exclusive Subaru lease and finance specials to help make getting the keys even easier. Authorized Subaru Service & Parts Our Subaru Service Center is your source for authorized Subaru service in the Carlsbad area. Our factory-trained technicians can handle anything from routine maintenance like oil changes and tire rotations to more extensive engine, suspension, and transmission repairs. We also offer a variety of Subaru replacement parts such as tires, batteries, and wiper blades. If you're not sure what your vehicle needs, our service advisors will be happy to help. Schedule an appointment online or over the phone today. Visit AutoNation Subaru Carlsbad
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,097 reviews

January 03, 2024

excellent customer service, the best option to buy a car, great prices and happy people working there More

by cglair
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrence Sterbenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Autonation Subaru Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 12, 2023

All the individuals who helped us were very professional in their dealings and accommodating. There was transparency and prompt responses. I would recommend working with the dealership to any friend. More

by t.massamiri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arsenii, Manuel Morataya, Christy Vogel
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Dec 14, 2023 -

Autonation Subaru Carlsbad responded

Hi, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

December 09, 2023

Everything went pretty smoothly. All my questions were asked and I walked away with a beautiful, new car! More

by Syndi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Madrid
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Dec 11, 2023 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 09, 2023

We’re dealing with an ongoing issue where the dealership misplaced one of our 2024 Outback keys and after 2 weeks has still not been resolved. I don’t feel taken care of and wish there was better communicat More

by collin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Seth Sonstein, Christy Vogel
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Dec 11, 2023 -

Autonation Subaru Carlsbad responded

Hi Collin, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 678-6834 to discuss what we can do to help.

Dec 14, 2023 -

collin responded

Thanks for following up in regards to our recently purchased 2024 Wilderness Outback. Id’ like to provide an update on the issues we've been facing. Following your suggestion to contact the GM, we called the number provided. It led us to an automated service and we spoke with an operator. After explaining our ongoing issue with the missing key, we were transferred to someone in sales. The sales rep didn’t have any information for us but said they’d call us back. Two days later, we received a call from a service technician informing us that they couldn't locate the key. As a resolution, they offered to replace the key fob which would take about a week to arrive. This means we now need to return to the dealership in a week for the fob to be programmed. However, the metal key inside the fob is on backorder so we’ll need to wait an additional 2-3 weeks for replacement. We had a more severe issue today, 12/13/23. While my wife was driving our 2024 Outback the entire dashboard illuminated with warning indicators, including the check engine light, hot oil warning, and the deactivation of all safety features. The dash lights also indicated that e-brake was also engaged (she confirmed it was not). This created a distressing and unsafe situation for my wife. This incident is particularly alarming as we specifically chose this vehicle for its high safety rating, given my wife's previous involvement in a severe car accident. She promptly pulled off the freeway and contacted Subaru for assistance. Unfortunately, they could not diagnose the issue over the phone and recommended bringing the vehicle into the dealership. She asked if the car was safe to operate and they were unable to confirm whether it was safe to drive. We are genuinely concerned about the safety and reliability of our vehicle, and these recurring issues have left us feeling apprehensive and unsettled.

Dec 16, 2023 -

collin responded

12/15 - UPDATE After the Christmas tree dash indicator issue we dropped our car off the following morning at 9 am (12/14). We received a text message a few hours later from a service technician that they needed more time to diagnose the issue, but they narrowed it down to either the transmission oil pump or the whole transmission assembly. This is alarming for a new car, and despite the technician assuring us that it was a one-off case, we expressed our concerns about future issues and the car's overall safety. We expressed concern that a brand-new car with 3,700 miles on it shouldn’t need this kind of service and we were left feeling extremely disheartened. We asked if his manager could call us to help put our minds at ease. The manager was understanding and said he would have the same concerns if it was his car, stating again that this is not normal. He said he'd open a case with Subaru corporate and suggested I do the same on my side with Subaru of America Customer Service. Immediately following that call, we called the 800 number and opened a case with the customer service rep. She advised us that the person assigned to our case would call us within 48 hours. Friday, around noon, we missed the rep call but promptly returned the call, left a voicemail, and haven't heard back yet. Then we realized we would need a loaner for the weekend. We called our Subaru tech and left a voicemail asking for an update on our car and asking when we could pick up a loaner. Two hours later with no return call, we called again and left a voicemail with the service manager. Three hours later, we received a text from the technician that our car would need to stay at the dealership over the weekend. We replied asking when we could pick up a loaner and they said they closed in 2 hours and to come by before 5 pm. We went to the dealership late Friday afternoon and were half greeted by the technician while he continued his conversation on his walkie-talkie. We understand the service techs are busy however the entire loaner car pick-up experience lacked customer service. We were hoping to speak with someone who would give us the feeling that we were being taken care of at the dealership. We hardly drove our brand-new car in the first 10 days we owned it (less than 50 miles). Maybe if we had driven it more, this issue would have come up within the first 5 days of ownership. If that was the case, we certainly would have taken advantage of the no-questions-asked return policy and purchased a different vehicle. We’re currently having extreme buyer's remorse. We are now waiting until Monday for the dealership to call us with a diagnosis from corporate.

December 03, 2023

Very professional and helpful. Was informed regularly about the arrival of the car. Got detailed instruction how to drive the new car. More

by vyrussell
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sean Madrid, Jill Robertson
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Dec 05, 2023 -

Autonation Subaru Carlsbad responded

Hi Vyrussell, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 29, 2023

We’ve have gotten 2 cars from this dealership, and both times have been super happy with the staff and the vehicles ! They go out of their way to make sure that you get the car that YOU want. More

by McKenzie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando Rodrigues, George Mang, Uzair Tahir
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Dec 01, 2023 -

Autonation Subaru Carlsbad responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Carlsbad! Drive safe, and we'll see you on the road.

November 25, 2023

Straightforward and they go at your speed. Organized and comfortable experience from start to finish. More

by Bwm1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence Sterbenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Field, Sam Said, Vanessa Moreno
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Nov 27, 2023 -

Autonation Subaru Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 19, 2023

They made the sale of our new Subaru easy. It was quick and simple, thank you! More

by ff32x
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Autonation Subaru Carlsbad responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

November 17, 2023

Eazy, No pressure, Good selection of inventory. My salesman George Mang was great, I highly recommend going to see him! Love my Outback Limited XT - Drives great, powerful, really nice interior, More

by ammar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Mang, Shannon Olivarez
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Nov 18, 2023 -

Autonation Subaru Carlsbad responded

Hi Ammar, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Subaru Carlsbad and we hope to be of service again in the future.

November 16, 2023

Unbelievable poor service. I made an appt for 8:45am to bring in my Forester due to having a very scary unintentional acceleration event the night before. I was due for my firs More

by NICKBRANCH
Service Time
Recommend Dealer
No
Employees Worked With
Tim Anderson
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Nov 17, 2023 -

Autonation Subaru Carlsbad responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (760) 678-6834 to discuss what we can do to help.

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