Autonation Subaru Carlsbad

Dealership was great. The best part is the people working there - they did everything to make the car buying process a success pleasant process. The best part is the people working there - they did everything to make the car buying process a success pleasant process. More

Very professional ,no pressure , knew his job , we were in and out in an timely manner. in and out in an timely manner. More

Very good service. Mr. Madrid gave us a good service and he was very nice. I highly recommend Bob Subaru with the attention og Mr. Madrid. Mr. Madrid gave us a good service and he was very nice. I highly recommend Bob Subaru with the attention og Mr. Madrid. More

I really enjoyed dealing with Manny, my sales person. He was affable and full of information. Couldn’t have asked for a nicer guy to deal with. He help me navigate Bob Bakers.“ first come first serve” s He was affable and full of information. Couldn’t have asked for a nicer guy to deal with. He help me navigate Bob Bakers.“ first come first serve” sales policy. I would buy another car from them if I could deal with Manny on the transaction. Give this guy a raise, he’s worth it. More

Yuri was helpful and informative, and gave us plenty of time to spend with several different vehicles time to spend with several different vehicles More

Erik was very unpleasant to work with. Not friendly and had a demeaning way he spoke to me. Miss the old workers like Zach and Tanner. I may be heading to a further dealer just for the Not friendly and had a demeaning way he spoke to me. Miss the old workers like Zach and Tanner. I may be heading to a further dealer just for the better service. More

Service department is terrible. Service writers seem to be in too much of a hurry to give good service. I gave my phone number to the service writer each time I’ve been there and my Service writers seem to be in too much of a hurry to give good service. I gave my phone number to the service writer each time I’ve been there and my phone number was still not in the system for them to call and let me know details about my car, before or after being worked on. The work that was done on my hitch install was sub par. They cut too much off my bumper so the plate they install that hides the cutout could not be attached to the bumper properly. It was just blowing off from the wind. This is a very expensive brand new car and I don’t want sub par work being done on it. I would have preferred them to replace the bumper and start over. The guy told me they are in a learning curve with that install as it is new. I guess they should be trained better? It should not go back out to the customer like that. When I picked up my car my seat and steering wheel were not even near where they were previously set. I don’t have automatic reset so that was kind of a bummer. My car has a scrape on the bumper that it did not have before I took it there that day. I called the Manager and left a message regarding this as soon as I saw it when I got home. I was unable to just return to the shop or I would have. As of yet, I have not heard back from Mr. Amiable. I have not ever had a car as nice as this car. I was definitely expecting more from my service department. More

Organized, focused on customer, good selection of cars, staff has positive attitude, staff tried hard to succeed. staff has positive attitude, staff tried hard to succeed. More

Bob Baker Subaru is a friendly, efficient, and knowledgeable dealership. We were very happy with the experience from first contact through the web site to driving off the lot in our new CrossTrek knowledgeable dealership. We were very happy with the experience from first contact through the web site to driving off the lot in our new CrossTrek. Our salesman Yuri was excellent. This is our first Subaru. It beats the competition hands down and we love driving it. More

Could not ask for a higher degree of service and personal handling of a Subaru mfg defect. handling of a Subaru mfg defect. More